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GTX 970M almost non-existent FPS..Whats up!?

Tags:
  • Gaming
  • MSI-Microstar
  • Laptops
  • FPS
  • Graphics
  • Gtx
  • Performance
Last response: in Laptop Tech Support
December 19, 2015 1:02:36 PM

I just purchased a gaming laptop for a decent price...and just finished installing all updates and installing BF4.

-Windows is set to maximum performance
-MSI software set to gaming performance
-no other programs running
-laptop is not hot.. can not play anything to get hot
-laptop is plugged into the power adapter

Laptop:
MSI GS70 Stealthpro 096
I7-4710hq CPU
16gb ram
gtx 970m 3gb GPU


I could not run BF4 on any setting without having low 20fps.

I ran furmark and could not get past 10fps!

From what I have read online I should be able to play games on high to ultra with mid 50's fps.

Any help would be great!

More about : gtx 970m existent fps whats

a b 4 Gaming
a b D Laptop
December 19, 2015 1:05:04 PM

Sounds like it's using the intel card and not the Nvidia card
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December 19, 2015 1:06:41 PM

Alec Mowat said:
Sounds like it's using the intel card and not the Nvidia card


I can not find a way to turn off the Intel gpu. How can I tell which gpu it is using?
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December 19, 2015 1:09:59 PM

OI have the 970m set to be primary gpu.
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December 19, 2015 1:20:52 PM

I have also read that when gaming if the MSI power button turns amber than it means its using the dedicated and white means intel.

When I game it does turn amber.
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a c 442 D Laptop
a b 4 Gaming
December 19, 2015 1:27:50 PM

What the cpu/gpu temperature? can you return it?
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December 19, 2015 1:32:25 PM

I can not really return it unfortunately.

GPU is at 100% load
gpu temp was 53C
Cpu temp 57C
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a c 442 D Laptop
a b 4 Gaming
December 19, 2015 1:37:29 PM

Is it still running windows 7?

it is a used one?
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December 19, 2015 1:38:11 PM

No, it came with windows 8.1 and upgraded to windows 10.
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a c 442 D Laptop
a b 4 Gaming
December 19, 2015 1:39:32 PM

you did the upgrade to 10?
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December 19, 2015 1:47:02 PM

I did do the upgrade. My gaming desktop is windows 10 and has never let me down, so I figured I should set this to 10 as-well.
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a c 210 D Laptop
a b 4 Gaming
December 19, 2015 7:03:50 PM

GET CARTER said:
I can not really return it unfortunately.

GPU is at 100% load
gpu temp was 53C
Cpu temp 57C


What are your idle temps? I find it hard to believe that your 970M is running only 53C at full load.

P.S. Sweet laptop

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December 19, 2015 7:44:51 PM

I ran furmark a couple more times. The results were terrible.

Max fps was 14 and average was 7. My gpu was at 100% load and the temps were in the mid 50's.

I do not believe I can get an accurate temp because it is not working properly. These fps are incredibly low, I am been searching for hours and still no luck on how to fix this. Maybe the gpu is toast.
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December 21, 2015 6:47:13 AM

My friend mentioned to me he thinks its because of my power adapter, the adapter that I am currently using is not the MSI one that comes with the laptop. It came with a universal charger/adapter which looks like it is underpowered for the laptop.

I did not believe it was the charger because should you not be able to game at proper fps without it being connected to a power source?
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a c 210 D Laptop
a b 4 Gaming
December 21, 2015 12:57:51 PM

GET CARTER said:
My friend mentioned to me he thinks its because of my power adapter, the adapter that I am currently using is not the MSI one that comes with the laptop. It came with a universal charger/adapter which looks like it is underpowered for the laptop.

I did not believe it was the charger because should you not be able to game at proper fps without it being connected to a power source?


What is the output voltage and wattage of the adapter?

Did you try playing BF4 before updating to Windows 10, by any chance?

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December 21, 2015 1:00:00 PM

1shado1 said:
GET CARTER said:
My friend mentioned to me he thinks its because of my power adapter, the adapter that I am currently using is not the MSI one that comes with the laptop. It came with a universal charger/adapter which looks like it is underpowered for the laptop.

I did not believe it was the charger because should you not be able to game at proper fps without it being connected to a power source?


What is the wattage of the adapter?



I will check once I get home.

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a c 210 D Laptop
a b 4 Gaming
December 21, 2015 1:14:36 PM

Try these solutions which Laptop_Nerd suggested in another similar thread:




=============================================
Hi,

Here are some troubleshooting steps you can try that may help in solving the issue,
- Start by doing a clean install of the graphics card driver.
- Go to Device Manager and uninstall NVIDIA graphics.
- Open Program and Features then uninstall anything related to NVIDIA graphics.
- Download and install the latest driver there is.
- Here's the link: nvidia.com/download/index.aspx.
EDIT: (This is the most current driver for the 970M:
http://www.nvidia.com/download/driverResults.aspx/96885...)
- Reboot the laptop once installed.
- Next is to set your games or application that requires your high graphics with NVIDIA processor.
- Here's how to set it:
https://nvidia.custhelp.com/app/answers/detail/a_id/261...

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December 21, 2015 2:48:42 PM

It is an: Aluratek charger
Output: 19V - 3.43A
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December 21, 2015 2:51:17 PM

Also I did try it before the update when it was running 8.1, the results were the same.
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December 21, 2015 3:28:28 PM

I had to google the charger and it says 65w output.
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Best solution

a c 210 D Laptop
a b 4 Gaming
December 21, 2015 5:56:58 PM

GET CARTER said:
I had to google the charger and it says 65w output.


19V x 3.43A = 65.17W

The original adapter is rated 150W.

That's your problem, as you earlier surmised.

If you could get a replacement that is 180W, even better. It would give you a little headroom.

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November 24, 2016 12:57:53 PM

have you solved the problem because i have exactly the same one and I couldn't find any solution!!
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November 24, 2016 1:11:42 PM

nader1998 said:
have you solved the problem because i have exactly the same one and I couldn't find any solution!!


It was indeed the power supply I was using. I went to Staples and bought one that as the recommend specs per the laptop and it was night and day!
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