what is failure ID GU2A71-68K7SU-XD7X1G-60XE03

carltonmetts · Dec 14, 2015

My granddaughter step on her computer and cracked the screen since replacing it comes up with the above failure ID. It will not boot beyond the windows logo.

Model HP Envy 6 1010US

COLGeek · Dec 14, 2015

What is the make/model of the computer?

carltonmetts · Dec 17, 2015

HP envy 6 1010US

carltonmetts · Dec 17, 2015

B5t12ua#aba

COLGeek · Dec 18, 2015

That would appear to he an HP error code, not something Windows generates. I suggest contacting HP for assistamce. Is the system still under warranty?

carltonmetts · Dec 18, 2015

No its out of Warranty.

COLGeek · Dec 18, 2015

Go here: http

/support.hp.com/us-en/product/HP-ENVY-Sleekbook-6-1000/5269347/model/5273965/troubleshooting

Note the Contact Support tab, contact them in whatever fashion your are comfortable with. I suspect damaged hardware from the drop.

By the way, do you know what version of Windows is running in the device?

carltonmetts · Dec 18, 2015

windows 7

Search

what is failure ID GU2A71-68K7SU-XD7X1G-60XE03

carltonmetts

Estimable

COLGeek

COLGeek

Cybernaut

carltonmetts

Estimable

carltonmetts

Estimable

COLGeek

Cybernaut

carltonmetts

Estimable

COLGeek

Cybernaut

carltonmetts

Estimable

Similar threads

TRENDING THREADS

Share this page