Your question

Need help, laptop screen won't turn on, HD working lights working

Last response: in Laptop Tech Support
November 15, 2015 7:05:22 PM

So I have a Dell inspiron 15z, 8gb ram, i7, 465 hdd 32 ssd, Intel graphics, touch screen. I was clean installing win 10 from boot disc, after about 32% of installing windows, my screen went black, as in off, not blank. Waited couple hours to see if would resume but nothing. Hit the power button and it beeped and turned off. Now when I hit power, keyboard lights up, power lights work, hdd turns on and can hear fans spinning. But display still off, hit power and single beep and turns off. Didn't have any hardware issues before. Any ideas how to fix it? Fairly certain my screen isn't faulty. Laptop 2 years old, never had any issues. Any advice would be much appreciated. Thanks

More about : laptop screen turn working lights working

Best solution

November 16, 2015 6:09:49 PM

It seems many people are having issues like this are you able to plug in an external monitor? Can you also try the following things:

-Reseat the RAM
-Remove the battery and hold the power button for 1 minute.

November 18, 2015 6:01:41 PM

Thank you, ill give it a shot. I'll let you know
Related resources
Tom’s guide in the world
  • Germany
  • France
  • Italy
  • Ireland
  • UK
Follow Tom’s guide
Subscribe to our newsletter
  • add to twitter
  • add to facebook
  • ajouter un flux RSS