Dell Latitude D6420 speakers not working

Jamal587

Estimable
Nov 4, 2015
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My speakers have stopped working when I try to play any audio, I'm not sure when exactly the problem occurred but I didn't notice it until a few days ago.

When I plug headphones in audio plays fine so I think it is a problem with the external speakers only. I have heard that this kind of problem happens due to physical damage to the speakers but I haven't dropped the laptop or anything so I'm not sure why this has happened.

If it helps I am on Windows 10
 
Hi,

Have you tried to uninstall/reinstall the driver of the sound card?

- Go to Device Manager and uninstall the sound card driver.
- Reboot the laptop once the driver has been uninstalled and it should reinstall the driver automatically after the reboot.
- After the reboot make sure that the Playback Device is set as Speaker.
- Right click on the speaker icon and select Playback Device.
- To set the speaker as default, right click on speaker and select Set Default.
- If that doesn't work there might be an issue with the actual hardware.