COMPLICATED Acer reset

hcollins84

Estimable
Oct 27, 2015
1
0
4,510
Hello,
My name is Heather I am having a serious hard time I don't need a back up of anything on this laptop Acer aspire 5315 Running Vist. I continue to get a C Drive Windows bad image error that keeps popping up and popping up after the third time it will open windows even though I know it is something wrong with windows however oddly I have no Acer folder or erecovery folder. I did run command prompt sc/ scannow it come back saying there were corrupt files I had no idea what to do from there I'm trying to restore from earlier restore point from 2015 however I do not want to restore from any restore point I don't care when it was I want totally factory reset this laptop I called Acer they had me reboot the computer pressing F2 over and over a blue screen, he tells me it's going to be $99 to fix it this one time and hangs the phone up on me when I tell him I can't pay the $99 today that I didnt have that money available right there and then rudely he replies to me when you come up with the money call us back then a dial tone he had hung up on me so I'm sitting there with a blue screen up not knowing what to do except exit I don't want to mess up anything in it worse to where it won't even open windows I don't know a lot a lot about computer systems but I can't follow directions so if you can help me please do so I would greatly appreciate it and it would be a blessing thank you so much!
 
Hi,

The only way around that problem is to order a System Recovery disc from them. You don't need to pay $99 for help in running that Recovery disc. Once you order on from them it will have instructions on how to run it. Running the System Recovery will reset your laptop back to factory condition.