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Black Screen with white cursor

Tags:
  • Cursor
  • Dell Inspiron
  • Windows 8
Last response: in Laptop Tech Support
October 24, 2015 9:40:53 AM

I went to turn on my Dell Inspiron with Windows 8 and it went to the login screen as normal. Once I logged into my account though it went to a black screen with my cursor. I've read and tried pressing the f8 key but nothing will come up. Please help.

More about : black screen white cursor

Best solution

a b * Windows 8
October 26, 2015 6:24:32 AM

Hi,

First do a hard reset, remove the battery and AC adapter then press and hold the power button for 20 seconds and see if the laptop will boot up just fine to the desktop. If this doesn't work please do try these other troubleshooting steps.
- Press CTRL+ATL+DEL all at the same time and select Task Manager
- Click on File then select New Task
- Type "explorer.exe" and click OK
- If your desktop screen will appear open Task Manager once again then go to Startup tab and disable all your startup items and reboot the laptop.

- If it doesn't load your desktop try loading it into Safe Mode
- Turn the laptop off
- Turn it back on and start tapping on F8 repeatedly until you see Advanced Boot Options.
- Select Safe Mode then press Enter.
- Once loaded open Task Manager and disable all startup items from Startup tab.
- Reboot your laptop and see if it will load you desktop screen.
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