Weird Laptop Problem

jinkazuya

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Feb 23, 2010
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18,510
Well...This is the weird problem of the hard drive. My bros bought a laptop for his girlfriend - the Alienware laptop. For some season, having used it for a while, the laptop refused to boot. Whenever the laptop was turned on, it was just like black and white screen constantly emitting the beeping sound. You know, the laptop does not come with any backup or disks. So the only thing that I was able to do to help was to use the diagnosis tool that is built within the BIOS. However, when I tried that, after running the test for several hours, everything was OK except the hard drive. It was stated in the error message that the hard drive was not detected along with the code of hard drive failure. So my brother called Dell and since the staff in Dell said that alienware and dell are separate companies so he got charged for about $180 for the repair. The weird problem was that when the dell tech came to fix it, he was able to turn on the laptop by pushing the power button and everything was normal and he didn't even do a thing to fix it and thought that "we were crazy". So just wonder what happens to the hard drive?

Anyway, before he called the tech to come to fix the laptop had been sitting at home for over three months. So just be curious why that happens and what happens to it? Could anybody explain and tell?
 

jinkazuya

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Feb 23, 2010
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18,510
It has been fixed and the tech said because of update error. But I doubt it.

Before he (my bros) called the tech, I ran the diagnosis tool and the hard drive was not detected and then emitted the beeping sound constantly. And before running the diagnosis tool, the computer refused to boot and the black screen with some white texts appeared on the screen stating the hard drive wasn't detected. After running the diagnosis tool, the code I had was hard drive failure. I did not take out the hard drive in fear that I would void the warranty.