Dell Touchpad broken

Nathanael_1 · Oct 22, 2015

I have a Dell Latitude E6410 laptop and I've been having difficulties with the touchpad. I updated to Windows 10 and then the touchpad had problems. It got to the point where my laptop doesnt recognize the touchpad at all. I tried to fix it, which is when i found out that Dell doesnt support Windows 10 on my model. So i downgraded to Windows 7 again, which is supported, and i'm still having problems. the Dell Touchpad application doesnt show the touchpad or pointing stick. I went into Device Manager and had to show hidden devices before the option for the touchpad showed up. I go to properties for the touchpad and it says "This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)". i really would like a solution to this problem.

Phillip Corcoran · Oct 23, 2015

Try re-installing the Windows 7 touchpad driver package for your model from Dell's website.

Nathanael_1 · Oct 23, 2015

Phillip Corcoran :

I tried that and when i went to reinstall it, there was an error message

Update:
This morning when i checked on it, i no longer had to show hidden devices, but now in properties it says "this device cannot start (code 10)"

hang-the-9 · Oct 23, 2015

Did you install all the drivers for the system including the Chipset when you re-installed Windows 7? You may need to try to reseat it, and possibly replace it.

Nathanael_1 · Oct 23, 2015

hang-the-9 :

i ran the dell system detect program and it installed 7 drivers off the website. i would think that it would've installed all the drivers i needed, especially for an important part like the touchpad

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