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Black screen. Displays when hard reset

Tags:
  • Displays
Last response: in Laptop Tech Support
October 9, 2015 10:58:53 AM

I've had some red pixel all over for a few days. Was pressing on the display frame and it went away twice.

I shut down last night and this morning the screen is now unresponsive however, when I hard reset it shows my login screen for Windows for a split second before shutting down so everything is booting fine but my display is not getting power ??? Thank you in advance

I've tried removing battery and holding the power button but no luck.

More about : black screen displays hard reset

October 9, 2015 11:03:56 AM

I am guessing we are talking about a laptop. Try booting into safe mode and see if the same behavior exists. If it still happens in safe mode, than we know it is a hardware issue and something needs to be replaced.
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October 9, 2015 11:16:52 AM

gilbadon said:
I am guessing we are talking about a laptop. Try booting into safe mode and see if the same behavior exists. If it still happens in safe mode, than we know it is a hardware issue and something needs to be replaced.


Yes a laptop. I have no visual so I don't know how to boot into safe mode without being able to see. I'm not even getting the HP symbol on startup.
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October 9, 2015 11:24:43 AM

Sounds like a hardware issue if the splash screen is not showing. Sorry. If still under warranty get in touch with HP
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