I am having a nightmare dealing with dell. I keep getting hung up on, and they won't answer a simple question. I find it very frustrating yet suspicious that my family members laptop that was purchased at the same time as my own, both had hard drive complete crashes as soon as the warranty ran out.Since the product key for windows 8 is in bedded in the mother board, I have to practically spend what it cost me to buy my computer on a new version of windows. do not buy dell!!!!!!!!!!!!!!!!!!