retread an old laptop

Peterthecat1 · Sep 5, 2015

have an old win xp compaq computer that we dug out to try to use but having a lot of trouble getting it to connect to the internet i suspect its frikin norton screwing things up but i cant remove it it seems all the tools are meant to be accessed from the web and not downloaded then run as i tried this and get a this "program is outdated visit the website" and of course i cannot cuz it wont connect eeerrrggghhh!!!
now occasionally it will conect up but almost immeaditly it drops out and says navigation cancelled...firewall crap right??? but i have turned off every thing i can and it does the same thing im really stuck here and realise my best bet is to chuck it and start over but is was a nice lil tool and the person it was for is a lil techno phobic and is very comfortable with this machine

help!!

Martell1977 · Sep 5, 2015

Norton Removal Tool:
https

/support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us

Or you can get it here:
http

/www.majorgeeks.com/files/details/norton_removal_tool.html

Download it to USB or make a CD and use it on the laptop. It should remove it.

Not sure that is your issue, but you can at least remove one possibility.

Peterthecat1 · Sep 5, 2015

Martell1977 :

thats where i did it and put it on a usb drive and then ran it and i got that message to connect to the website which i cant do....it connects to either wireless or wired network but the problem is when i try to conect to the web that i have problems and get the message "navigation canceled"

any other ideas??

Martell1977 · Sep 5, 2015

Have you tried in safe mode with networking? Norton should not start at all in that mode.

Peterthecat1 · Sep 5, 2015

Martell1977 :

even in safe mode it says this tool is expired

Martell1977 · Sep 5, 2015

Peterthecat1 :

Do you still have the same issue connecting to the internet in safe mode?

Also, have you tried reinstalling or updating the network drivers?

Peterthecat1 · Sep 5, 2015

Martell1977 :

sort of in safe mode it will usually connect and i got to the geek website and could run the tool but gave me the same message "expired tool" and a link to symantec website where it wont go and when clicking on "connection problems" it does its thing and comes back with prob firewall problem which is that frickin norton thing again eeerrrggghhh!!!

Martell1977 · Sep 5, 2015

See if you can connect to this website:
ftp

/ftp.symantec.com/public/english_us_canada/removal_tools/

It's nortons direct link download site for the latest version of the removal tool. This is your best chance to get it.

Peterthecat1 · Sep 6, 2015

Martell1977 :

will try but i think its toast and needs a try at a full system wipe and reinstall but will still be an old slow laptop trying to convince to go for a chrome book as budget is low thanks for trying

Norton Support · Sep 8, 2015

Peterthecat1 :

Hi PetertheCat1,

Sorry for the delayed response. May I know the name/version of Norton Security program you have in the PC? Also, the Norton Removal tool available here: www.norton.com/nrt should help you uninstall Norton Security programs. Do you get any error messages when you run the Norton Removal Tool? Let me know if you need any help.

Thanks!

Dinesh
Norton Support

Peterthecat1 · Sep 8, 2015

Norton Support :

Peterthecat1 :

Hi PetertheCat1,

Sorry for the delayed response. May I know the name/version of Norton Security program you have in the PC? Also, the Norton Removal tool available here: www.norton.com/nrt should help you uninstall Norton Security programs. Do you get any error messages when you run the Norton Removal Tool? Let me know if you need any help.

Thanks!

Dinesh
Norton Support

it was on a compaq 2100 presario laptop and i think it was what was offered by att.yahoo for free at the time i couldnt tell u any thing else as we have tried several ways to remove it so cannot open it but we had kept getting symantec firewall errors for anytime we tried to download any thing..downloaded the tool from several places(using other computers) and got the same tool expird notice every time have since gien up and are attempting to wipe the comp and start over

Peterthecat1 · Jan 13, 2016

gave up on this.. returned it to win xp and copied all old files and transferred them to new setup...put it back on the shelf

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