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New Samsung 850 EVO SSD not accessible in Windows 10

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  • windows 10
  • SSD
  • Samsung
Last response: in Laptop Tech Support
September 2, 2015 8:02:35 AM

I am about to upgrade my Asus EeeBox EB1501p with more RAM and a SSD. Unfortunaly I started updating Windows to Windows 10 and I can't downgrade to Windows 7.

I bought a Samsung 850 EVO 250GB SSD with a USB 3-SATA cable (came included in the SSD box). I wanted to clone the OS partition/system but Samsung software (Magician and Data transfer manager) can't find the SSD. Windows 10 cannot either find the SSD. In BIOS ACHI is activated and the SSD doesn't appear in BIOS. Att this I have tried with the SSD connected through SATA to USB 3 externally on PC.

I thought it was so easy, just plug in -- run -- clone -- change harddrive, but it is giving me head ache. I've update all the chipset drivers om my PC without solving the problem.
I am not that technologic but with clear instructions from internet I have fixed some problems.

Is there anyone who have had solved such problem with installing windows 10 on a brand new Samsung 850 EVO SSD?

Best regards

More about : samsung 850 evo ssd accessible windows

September 2, 2015 9:21:30 AM

A similar problem appears here for the 840 Evo. Try following the instructions provided by the answerer:

http://www.tomshardware.com/answers/id-2087600/samsung-...

" Remove the SSD from the enclosure and connect it to your laptop with the cable that came with it and then run Samsung Magician and see if it recognizes the drive.

If Samsung Magician recognizes the drive then Secure Erase it to restore it to a fresh-out-of-the-box condition.

Once you've SE'd the drive you can then run the data migration program."
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September 2, 2015 3:53:46 PM

metalicgeek said:
A similar problem appears here for the 840 Evo. Try following the instructions provided by the answerer:

http://www.tomshardware.com/answers/id-2087600/samsung-...

" Remove the SSD from the enclosure and connect it to your laptop with the cable that came with it and then run Samsung Magician and see if it recognizes the drive.

If Samsung Magician recognizes the drive then Secure Erase it to restore it to a fresh-out-of-the-box condition.

Once you've SE'd the drive you can then run the data migration program."


Thanks for you reply. The SATA- USB 3-cable I used came with the EVO SSD. In the thread you mention they seem to have solved the problem with earlier windows, not Windows 10.

Do you think it is worth trying other cloning software (instead of Samsung Data Migration and Magician) even when the SSD is not recognised in windows explorer or BIOS?

I have read people comment on connecting the SSD internally through SATA II and a power cable. Can it easily be recognised if connected internally? How will I connect it? Do I need to unplug the current HHD and use its port for the SSD? I yes, how can I clone that HHD if it's unplugged from the motherboard?

Too basic questions, but I want to learn.

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September 6, 2015 2:06:35 PM

Hi,

I had exactly the same problem as you (same samsung ssd, already installed windows 10 etc).

I thought about waiting until Samsung updated their migration software - but I am far too impatient for that... Therefore I used Macrium Reflect (free version did it for me). It seems ok but as far as I can see you can't select what you want to migrate, it's all or nothing. The samsung migration/magician tool apparently lets you select what you want to move (helpful if you are keeping a secondary hdd like myself to store docs and pics etc).

Simple to get around if you have an external harddrive to back up your documents, then clone everything that is left (OS etc). And once finished move the documents back onto your secondary hdd.

My plan is to format my ssd once the Samsung migration software has been updated to accommodate windows 10 and start all over again (for now I have windows 10 on both my ssd and hdd). I would rather be using Samsungs dedicated software as it includes various optimisation tools (and probably most importantly, firmware updating - I think I am correct in saying this).

Jon
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September 6, 2015 11:14:03 PM

Hi Jon,

Thanks for your answer. Yes, Macrium Reflect solved the problem. In my case I had partitioned my HHD and left my docs and music on one partition and the OS (windows 10) on the other. I then cloned the HHD to the SSD with Macrium Reflex. After cloning I reinstalled a fresh windows 10 on the SSD. The Eeebox ep1501p is much faster now. I was afraid I'd have problem with drivers and so on but until now all is OK after using the PC in 3 days.

Just leave a message when you get the updated Samsung Software as we can take advantage of its optimazation tools.

Jack
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November 20, 2015 4:40:55 AM

JLGrand said:
I am about to upgrade my Asus EeeBox EB1501p with more RAM and a SSD. Unfortunaly I started updating Windows to Windows 10 and I can't downgrade to Windows 7.

I bought a Samsung 850 EVO 250GB SSD with a USB 3-SATA cable (came included in the SSD box). I wanted to clone the OS partition/system but Samsung software (Magician and Data transfer manager) can't find the SSD. Windows 10 cannot either find the SSD. In BIOS ACHI is activated and the SSD doesn't appear in BIOS. Att this I have tried with the SSD connected through SATA to USB 3 externally on PC.

I thought it was so easy, just plug in -- run -- clone -- change harddrive, but it is giving me head ache. I've update all the chipset drivers om my PC without solving the problem.
I am not that technologic but with clear instructions from internet I have fixed some problems.

Is there anyone who have had solved such problem with installing windows 10 on a brand new Samsung 850 EVO SSD?

Best regards



// I had the same issue. It was very frustrating and there's are many suggestions out here. In the end I upgraded Samsung Data Migration app from their website and everything worked fine. V2.7 came with the drive but the latest is V3.0//
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November 29, 2015 10:23:53 PM

JLGrand said:
I am about to upgrade my Asus EeeBox EB1501p with more RAM and a SSD. Unfortunaly I started updating Windows to Windows 10 and I can't downgrade to Windows 7.

I bought a Samsung 850 EVO 250GB SSD with a USB 3-SATA cable (came included in the SSD box). I wanted to clone the OS partition/system but Samsung software (Magician and Data transfer manager) can't find the SSD. Windows 10 cannot either find the SSD. In BIOS ACHI is activated and the SSD doesn't appear in BIOS. Att this I have tried with the SSD connected through SATA to USB 3 externally on PC.

I thought it was so easy, just plug in -- run -- clone -- change harddrive, but it is giving me head ache. I've update all the chipset drivers om my PC without solving the problem.
I am not that technologic but with clear instructions from internet I have fixed some problems.

Is there anyone who have had solved such problem with installing windows 10 on a brand new Samsung 850 EVO SSD?

Best regards



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November 29, 2015 10:26:33 PM

Check with Samsung websites they have downloads for the necessary to use SMD for migration.
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November 15, 2016 3:26:32 PM

Hi. I have the same issue. I have a HP Sleekbook 14 B030TU i5 running Windows 10. Wanting to clone my original HDD before swapping it out with the new SSD. I've tried quick format of new SSD on another laptop and it succeeded and is seen. Have downloaded Samsung Data Manager v3.0 and Magician v4.97 but laptop still doesn't see the SSD - it's not the SSD as it can be accessed on my work laptop. Laptop is running Intel SATA RAID Controller. Device Manager still lists a warning beside the SSD when I connect to the Sleekbook. Can anyone help?
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March 27, 2017 12:32:56 PM

I'm an average 72 year old used to nuts and bolts so this technology is most exasperating.
I had a problem with Windows 10 versus Samsung SSD 850.
The Samsung was listed in Device Manager but not in My PC drives list.
Windows kept saying it wasn't connected.

I tried various fixes then plugged the SSD into my Sony Android tablet.
It immediately came up with 'drive corrupt' requires formatting click here, which I did.
In 20 seconds the job was done.

I then plugged it back into Windows 10 where it was instantly recognized by my PC and appeared in my drive list.
It now works fine .....but why did Windows not have the ability to diagnose this as my Sony tablet had done?
I didn't bother with loading Magician as it's just as easy to cut and paste stuff over as I wish.

I find this sort of total none logic fault rectifying very exasperating, as is the 'switch it off then back on again' ploy - which worryingly works quite often.
As someone wrote many years ago regarding Microsoft, 'would you buy a car which when the engine failed to start could be cured by adjusting the wing mirrors' ?
I rest my case!
Hope this helps someone.
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April 5, 2017 1:58:50 AM

Thanks for your encouraging comment,
If I've saved someone else wasting several hours of their life it was worth my time.
I recently had precisely the same problem when trying to install an HP Envy 5640 printer (an excellent bit of kit) which Windows 10 steadfastly refused to recognize.
In this case hitting the big OFF button 'in exasperation' provided the cure.
Hey Ho!

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July 26, 2017 5:42:46 PM


Hi,

It's 2017 and I literally just successfully installed a 250GB Samsung EVO 850 SSD into my Dell 5759 Inspiron 17 5000 series Laptop. I understand several years ago there may have been an issue with Magician software provided by Samsung. I called Samsung SSD support and they explained to me that Magician is basically a diagnostics tool that's useful AFTER data migration, and after the Samsung SSD has been physically installed into your laptop. THE INSTRUCTION MANUAL IS THEREFORE INCORRECT - one must actually download and use the Samsung Data Migration application. They also said Magician can only detect your SSD if it's directly connected into your motherboard - which is possible on a desktop...that is to have both your HDD and SSD drives connected simultaneously - however this isn't possible on a laptop according to another tech I spoke with. So Magician will only detect the Samsung SSD AFTER data migration's occured, and after the SSD has been physically installed into your laptop, as laptops can't have simultaneous connections for two Hard drives at once - at least mine can't.

The instructions included with Samsung SSDs still contain very poor pictures with no written instructions. And are actually wrong, considering the fact that Magician's a diagnosis tool in reality, and that Magician can only read your Samsung SSD after it's been installed into your laptop.

However try this, as it worked for me (jargon kept to a minimum):
1. Download the Data Migration program here:
http://www.samsung.com/semiconductor/minisite/ssd/downl...
Let it update. When installing it the first time- it may appear to freeze on you, the green loading bar will be full - it will seem to freeze - give it a few minutes. After this went away, the data migration window actually fully disappeared from my task bar - so I had to turn it back on by going into my start menu.

2. Connect your samsung ssd with a sata to usb 3.0 cable. I used a NextStar TX external hard drive enclosure and it worked fine for me.

3. Follow the steps of the samsung data migration software. Instructions are very simple, click the start button from the first window, and follow the steps.

4. After data migration's complete, shut off your laptop completely - go ahead and physically install the new SSD into your laptop. Note: on my first few start up attempts, Dell support assist came up and said it couldn't read the hard drive. What was wrong was that the little connection cable from the Hard drive I removed from the mother board - wasn't re-connected properly. That little connection needs to have the inside corners of the "t" shape directly touch the outer corners of the female connection part. Also ensure that your connections are clean prior to connecting everything to avoid further issues.

Also, in regards to Amperage - a tech I spoke to said that it doesn't matter that the Samsung EVO SSD runs on 1.4A, and that your connection cable runs at 0.9A - this just means your SSD will operate slower. The issue I had was primarily from the very instruction manual that comes with the Samsung 850 EVO SSD - the pictures tell you to use Magician, like I said before - it's actually a diagnosis tool, which is usefull after successfully migrating data from old to new hard drive, and after physically installing your SSD - **HOWEVER** ONE MUST USE Samsung DATA MIGRATION application IN THE FIRST PLACE. I downloaded Macrium and in my opinion Macrium is more complicated than the Samsung Data Migration application.

I hope this helps new SSD installs post July 2017, when I wrote this post. It appears that the Data Migration app didn't exist in 2015/16 when this thread was written. But this was one of the top search results and IMO all the posts are out-dated now because of the Data Migration app.

GOD BLESS ALL OF YOU!!
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March 26, 2018 3:50:30 AM

Thank you CRC, a timely and valuable piece of info. I hit the same difficulties after plugging my new Samsung SSD into the Desktop USB 3 socket. The SSD was not visible on my PC file explorer. The makers advice to use Samsung Magician was very misleading. Additionally Magician told me my HDD was incompatible with the software due to one sector being formatted RAPID.he cloning
I followed your experience and used the Samsung Data Migration which offered the option to update the install version to v.3.1 during the install, which I took them up on. The cloning is now merrily underway, predicting 3hrs+ for 350GB. Thanks again.
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