Your question
Closed

HELP! Windows 7/Windows Update

Tags:
  • Clean Install
  • 5732z
  • Laptop Battery
  • Acer
  • Windows 7
  • Windows Update
Last response: in Laptop Tech Support
September 1, 2015 7:28:19 PM

I have laptop from a friend which is the Acer Aspire 5732z.
He gave it to me to remove malware and viruses but there were so many that I chose to do a clean install of Windows 7.
Everytime I do a clean install eveything works fine except the Windows Update which gets stuck at "Checking for Updates" forever with almost 50% constant CPU usage of its process.
I tried various methods to resolve it by searching the web but nothing works.
This is my 4th clean install, driver updating and essential app installation and still Windows Update refuses to work.
I used 3 different ISO images already.

Pls help!

More about : windows windows update

a b $ Windows 7
September 1, 2015 7:39:20 PM

Hi,

Since you've already done couple of reset with the PC and that's always the last resort to every PC problem. Have this one a go, it's from Microsoft and has detailed instructions and fix it that might help solve that problem of yours.

https://support.microsoft.com/en-us/kb/2700567
Score
0
Related resources
March 14, 2016 3:31:44 AM

aoetalks said:
Try this patch, it worked on 2 different clean installs for me. Released 10/20/2015
https://support.microsoft.com/en-us/kb/3102810


Thank you so much - this really helped me after a few days of trying; usually the updater would stay on "searching for updates", but now after about 2 minutes, it finds the needed updates.
Score
0
June 13, 2016 8:51:04 AM

This may be by design, MS wants everyone to abandon Win 7 and move to Win 10 so bad I think they did this on purpose.

Score
0
a b $ Windows 7
June 13, 2016 1:25:02 PM

this has been going on since middle of last spring. win8.1 still updates quickly as found that out on a customer's laptop last month.
Score
0
June 13, 2016 2:41:21 PM

ffg7 said:
this has been going on since middle of last spring. win8.1 still updates quickly as found that out on a customer's laptop last month.


Not really the speed that is the issue, if you load a pc with win7 fresh it just WONT run windows update until you disconnect from the internet, reboot and run KB3102810 manually.
Then reboot and reconnect to the internet and it will work, a little slow but it will work after that.

At least this is what I have been finding since Nov-ish...

Score
0
a b $ Windows 7
June 13, 2016 2:54:31 PM

just finished reloading win7 on a customer's laptop, manually installed that update without disconnecting the net nor if correct having to restart the laptop to do the other updates which were found a lot quicker then before.
Score
0
June 28, 2016 4:24:02 PM

ffg7 said:
just finished reloading win7 on a customer's laptop, manually installed that update without disconnecting the net nor if correct having to restart the laptop to do the other updates which were found a lot quicker then before.


I have done fresh Win 7 install many times. on many different platforms. I have never had an issue with updating.
Why all of the sudden are there issues? Quite frankly it appears to be a "fix" that M$ put in to aggravate you enough to skip 7 and go to 10!! I am pissed!!!

Score
0
July 30, 2016 1:43:59 PM

aoetalks said:
Try this patch, it worked on 2 different clean installs for me. Released 10/20/2015
https://support.microsoft.com/en-us/kb/3102810



Seems that now in July that patch doesn't work any more.. battling it again
Score
0
August 10, 2016 10:01:03 PM

I was fighting the same issue just now, installed KB 3102810 and no luck. Installed .net and KB 949104 and I am downloading 251 updates to Win 7 SP1 Ultimate. You need to update the updater.
Score
0
August 12, 2016 6:44:36 PM

aoetalks said:
Try this patch, it worked on 2 different clean installs for me. Released 10/20/2015
https://support.microsoft.com/en-us/kb/3102810


I downloaded this standalone installer, and it too is stuck "searching for updates on this computer" I triple checked that it was the right update. I'm running a fresh Windows 7 professional install right off the disk, I've only installed my motherboard drivers and the driver for the network card built into my motherboard. Other than that I've only installed Firefox, and verified that my copy of Windows is authentic. What's impeding it from working now? :( 
Score
0
a b $ Windows 7
August 14, 2016 7:11:56 PM

patch still works as installed it on a laptop & a tower with no problems. did the restart as required then did the check for updates that showed up in less then 10 minutes.
Score
0
August 27, 2016 9:10:49 PM

ONineYards said:
aoetalks said:
Try this patch, it worked on 2 different clean installs for me. Released 10/20/2015
https://support.microsoft.com/en-us/kb/3102810


I downloaded this standalone installer, and it too is stuck "searching for updates on this computer" I triple checked that it was the right update. I'm running a fresh Windows 7 professional install right off the disk, I've only installed my motherboard drivers and the driver for the network card built into my motherboard. Other than that I've only installed Firefox, and verified that my copy of Windows is authentic. What's impeding it from working now? :( 






You need to disconnect your internet, make sure your wireless is not set to automatically connect . Then restart , goto to dl folder and run, worked me just that time!!

Score
0
August 27, 2016 9:12:36 PM

You need to disconect your internet, make sure your wireless in not set up to auto connect then restart your pc, goto download folder and run the file!!Just worked me few mins ago.
Score
0
September 12, 2016 4:41:42 PM

aoetalks said:
Try this patch, it worked on 2 different clean installs for me. Released 10/20/2015
https://support.microsoft.com/en-us/kb/3102810


This patch worked for me just now on a VirtualBox VM, even though a few folks said it no longer worked. It took just over 5 mins and is downloading 172 updates.
Score
1
September 12, 2016 6:31:21 PM

0001ark said:
I have laptop from a friend which is the Acer Aspire 5732z.
He gave it to me to remove malware and viruses but there were so many that I chose to do a clean install of Windows 7.
Everytime I do a clean install eveything works fine except the Windows Update which gets stuck at "Checking for Updates" forever with almost 50% constant CPU usage of its process.
I tried various methods to resolve it by searching the web but nothing works.
This is my 4th clean install, driver updating and essential app installation and still Windows Update refuses to work.
I used 3 different ISO images already.

Pls help!

Hi I had this same problem but it can e fixed easy, fist you need to dl this update https://www.microsoft.com/en-us/download/details.aspx?i... this is for 64 bit, before you run this you need to disconnect your wifi, and LAN and unclick the box in you internet settings where is will automatically connect when windows starts, then restart you PC. Once its back up and running, run the update your just DL(make sure not to connect to internet until update has finished . Now that you have that done you should update the updater here is the link for the DL https://support.microsoft.com/en-ca/kb/949104. Now when this is done reboot your PC and goto update and this time it should find updates, still may take a little time, but usually get fist couple in 10 15 mins.
Score
1
September 19, 2016 3:56:48 PM

I tried the solution step by step but no luck on my Acer Aspire One 722 with Windows 7 Premium 64-Bit with SP1. The progress bar just continues to go back and forth.

I tried "Hi I had this same problem but it can e fixed easy, fist you need to dl this update https://www.microsoft.com/en-us/download/details.aspx?i... this is for 64 bit, before you run this you need to disconnect your wifi, and LAN and unclick the box in you internet settings where is will automatically connect when windows starts, then restart you PC. Once its back up and running, run the update your just DL(make sure not to connect to internet until update has finished . Now that you have that done you should update the updater here is the link for the DL https://support.microsoft.com/en-ca/kb/949104. Now when this is done reboot your PC and goto update and this time it should find updates, still may take a little time, but usually get fist couple in 10 15 mins."

Unfortunately no luck. I am open to trying anything else. Thanks for any suggestions.....Brad

PS - Wait!!!!!!!!!! It worked!!!!

I let is sit for over an hour, but finally is started downloading updates!!!!! 236 of them!!!!!

Thank you!!!!!!!!!!!!! :bounce: 
Score
2
September 20, 2016 4:24:40 AM

Brad T said:
I tried the solution step by step but no luck on my Acer Aspire One 722 with Windows 7 Premium 64-Bit with SP1. The progress bar just continues to go back and forth.

I tried "Hi I had this same problem but it can e fixed easy, fist you need to dl this update https://www.microsoft.com/en-us/download/details.aspx?i... this is for 64 bit, before you run this you need to disconnect your wifi, and LAN and unclick the box in you internet settings where is will automatically connect when windows starts, then restart you PC. Once its back up and running, run the update your just DL(make sure not to connect to internet until update has finished . Now that you have that done you should update the updater here is the link for the DL https://support.microsoft.com/en-ca/kb/949104. Now when this is done reboot your PC and goto update and this time it should find updates, still may take a little time, but usually get fist couple in 10 15 mins."

Unfortunately no luck. I am open to trying anything else. Thanks for any suggestions.....Brad

PS - Wait!!!!!!!!!! It worked!!!!

I let is sit for over an hour, but finally is started downloading updates!!!!! 236 of them!!!!!

Thank you!!!!!!!!!!!!! :bounce: 


Excellent thats good to hear bud. Can message if you has any other probs.
Score
1
September 20, 2016 7:29:35 AM

Hi All

I am still having issues
running on HP Elite 8100 desktop
it has been wiped and reloaded
tried the first part with https://support.microsoft.com/en-us/kb/3102810 over the weekend
came in Monday and still trying to install
any more suggestions?
coming up to a week now to get updates

Thanks

Score
0
September 20, 2016 12:06:10 PM

Fitz31 said:
Hi All

I am still having issues
running on HP Elite 8100 desktop
it has been wiped and reloaded
tried the first part with https://support.microsoft.com/en-us/kb/3102810 over the weekend
came in Monday and still trying to install
any more suggestions?
coming up to a week now to get updates

Thanks



Did you update the upadater? If not here is the link to give it a try. https://support.microsoft.com/en-ca/kb/949104 ,I did both around the same time so I am not quite sure which one worked for me so now when I fix a PC and need to reinstall window7 I just run both. Make sure your internet is shut off when doing the first one (3102810) shut it of then restart your PC, make sure its does not reconnect on start-up, unplug LAN cable if you have then restart, then run update 3102810, then update the updater.(949104)
Score
1
September 20, 2016 12:09:00 PM

yes I did
Score
0
September 20, 2016 12:16:06 PM

Fitz31 said:
yes I did



So you did both with success, then checked for updates but nothing changed, just keeps looking?
Score
0
September 20, 2016 1:07:42 PM

Fitz31 said:
only updater went through
ran this by instructions above https://support.microsoft.com/en-us/kb/3102810 and it just spins its wheels
ran this by instructions above https://support.microsoft.com/en-ca/kb/949104 which installed
start updates and still checking for updates 6Hrs now


sounds like your not disconnecting from net, mine did the same thing until I unhooked internet (both cable and Wi-Fi, also unchecked the box thats says "connect on start-up, restarted the pc, then ran that update and it should work right away. should not take anytime to start. I know you prob are doing it right but thats what it sounds like.
make sure its not searching while doing update, try turning off updates, unhook net and restart.

Score
1
September 20, 2016 1:20:14 PM

Thanks
Please read my 1st comment
it is a desktop
no wifi, cable was unplugged
did exactly what you suggested above
not sure what else to try

Thanks
Score
0
a b $ Windows 7
September 21, 2016 8:01:52 PM

I ran that kb3102810 file, did the restart of windows when it told me to, ran the search for windows updates using windows updates which found just over 200 updates about 15 minutes after i started the search. this was done on a customer's dual core i5 laptop yesterday only to find out I have to redo it as the hard drive is dying.
Score
0
September 23, 2016 10:08:12 AM

I tried the above suggestions here with some success but it would still not DL everything. Someone at another forum posted this and it worked.

http://answers.microsoft.com/en-us/windows/forum/window...

This topic came up on Security Now last week, coincidentally. While I still think something's wrong with your drive because you seem to have more than just Update issues, there's a lot of people having trouble getting updates started on a clean install.

Someone with a reputation for these things on an MS Forum posted what people describe as the definitive guide for performing a clean Win7 OS install, and it seems to work for most people. He walks you through it step by step here. I'll try this myself soon on this charity PC I need to setup. After performing the procedure below, you should be able to save time and do the Win7 SP1 Convenience Rollup (KB3125574) instead of letting Windows Update download 200+ updates if you want.

I notice he recommends NOT using automatic updates. I never have on my Win7 systems. I've always had it prompt me to download and I install it when good and ready, usually 2 weeks after they're released.

Windows 7 Update solution:
http://answers.microsoft.com/en-us/wind ... d0c?auth=1

We emphasize that for this to work, you must follow exactly as this describes.

There are two main types of Windows 7 installations: 32 bit or 64 bit. You need to know what is installed in your computer. Click the Start globe, type system in the box. Choose System information in the list. The techie shorthand for 32 bit is x86 and for 64 bit is x64

1. Start Windows Update and change the Setting to Never check for updates. Close the Windows Update window. Some members recommend you return the setting to what ever you used before this operation, after you complete Windows Update. IF you do leave the setting at NEVER, Windows Update will no longer be automatic. From this point onwards, you are responsible for starting and installing updates. We recommend you do that a few days following the 2nd Tuesday each month.

2. Restart your computer.

3. The process starts by ensuring that there is nothing running that will prevent the update from working properly. Click on the Start globe and type services into the text box. Click on Services in the list that pops up. In the window that then pops up (its alphabetic), find Windows Update. Right-click on it (left-click if your mouse is set for left-handers) and choose Stop.

4. You are now going to download and install either one or two updates manually. In most cases only the first (KB3172605) of these is needed. If that produces a result that says the update is not appropriate for you computer, you need to first install the 2nd of these (KB3020369), then install the first (KB3172605). Choose the one that is for your machine -- 32 bit (X86) or 64 bit (X64).

KB3172605:

32 bit

https://download.microsoft.com/download ... 05-x86.msu

64 bit

https://download.microsoft.com/download ... 05-x64.msu

KB3020369:

32 bit

https://download.microsoft.com/download ... 69-x86.msu

64 bit

https://download.microsoft.com/download ... 69-x64.msu

5. After restarting your computer, wait about 10 minutes until Windows Update completes its tasks. Do not use the computer for any other purpose during this wait period.

6. Start Windows Update. It will take only a few minutes (unless, of course it has been many months since the last update) to come up with a list and download the updates you select. The process is quite normal as it always was from this point onward.

If your computer has not been updated for a long time, it may take longer.

I used the Rollup which worked but there was still about 70 more updates.

Win7 SP1 Convenience Rollup (you need to use IE to access this site):
https://support.microsoft.com/en-us/kb/3125574

All's A-OK now
Score
0
October 5, 2016 9:47:19 AM

First install new update agent.
Install manual install of NETframework 4.6.1
Later check in services if BITS is running.

SVCHOST.EXE being run by SYSTEM that is using 50% or more CPU and a huge chunk (73%) of memory. So, go to Windows Update in Control Panel and tell it to never look for updates.
Then back to Task Manager and KILL (stop) the big fat 50% process you just found.

MS has produced a fix (2 KB patches) that you cannot ordinarily get to without an update. There is a way to download those 2 KB files, butthen...
You cannot ordinarily install them without using WUSA (the Windows Update Stand-Alone installer). And if you try to use it to install the fixes, WUSA will first begin another 48 hour search for updates before installing anything. This is a circular trap !

1. Go to the following link to download Windows6.1-KB3102810-x64.msu
https://www.microsoft.com/en-us/download/details.aspx?i...
Use the SAVE option, DO NOT RUN IT!

2. Go to the following link to download Windows6.1-KB3112343-x64.msu
https://www.microsoft.com/en-us/download/details.aspx?i...
Use the SAVE option, DO NOT RUN IT!

3. Look for these two files in your DOWNLOADS folder. Copy them to your DESKTOP.
Now to install them, you must use the StandAlone installer, WUSA, BUTyou must FORCE IT to simply do it without searching forever. Here is how:

First, copy the following line exactly and completely:
4. "C:\Users\Edmund\Desktop\windows6.1-kb3102810-x64.msu" /wuforce
Note that EDMUND is your Log in NAME that you have. (admin)

5. Click the Start (Globe);

6. Click in the Search Programs And Files box;

7. Type: RUN

(make sure you are running as Administrator)

8. Click on the RUN at the top, then Right Click on it, and select PASTE;

9. Change the Edmund to whatever your USER name is;

10. Hit ENTER and let it roll. After the install is done, then...

Copy the following line exactly:

11. "C:\Users\Edmund\Desktop\windows6.1-kb3112343-x64.msu" /wuforce

12. Click the Start Globe;

13. Click in the Search Programs And Files box;

14. Type: RUN
(make sure you are running as Administrator)

15. Click on the RUN at the top, then Right Click on it, and select PASTE;

16. Change the Edmund to whatever your USER name is;

17. Hit ENTER and let it roll again. After that install is done, RESTART your computer.

You should now be able to setup the UPDATEs in Control Panel and Search For Updates. Within about 10 minutes or less, you should have a huge list of KBs to download and install. Sometimes this will take time,but if the Manual KB install works, so should the search for updates.. let it sit while you go to bed. Be sure to turn OFF power saving items such as shut down to NEVER in control panel. I set mine to notify of found updates. You may need to RESTART BITS in services. !!!!!
Score
0
October 5, 2016 10:01:19 AM

I found first installing manual netframework 4.6.1 helped a lot.
Score
0
October 8, 2016 8:47:54 AM

I individually downloaded the following patches from Microsoft but after downloading them all I disconnected and disabled internet connection while installing them

3102810
3050265
3065987
3135445
3161664
3020369
3172605
3138612

The above updates are for 64 bit windows 7
I had to reboot after some of them were installed and I had to be sure windows was unable to reconnect to the Internet.

I then reconnected to the Internet after a reboot then I checked the progress of windows update, and over 170 updates were being queued for updates. I then set up automatic updates

Problem solved


Score
0
Tom’s guide in the world
  • Germany
  • France
  • Italy
  • Ireland
  • UK
Follow Tom’s guide
Subscribe to our newsletter
  • add to twitter
  • add to facebook
  • ajouter un flux RSS