Your question

What can I do to get my laptop working again after blue screen loops?

Tags:
  • Laptops
  • windows 10
  • Blue Screen
  • Hewlett Packard
Last response: in Laptop Tech Support
August 21, 2015 11:27:33 AM

I bought my laptop (HP Envy 17- j013cl) in December of 2013, and it was working fine until April of this year, where it occasionally would become unresponsive and get blue screens.

The problems increased in July, and I tried doing a reset that kept all my files, and for a few days it seemed to work, but it eventually went back to its original issues. Then I thought Windows 10 would have been able to solve the issue, but the problems came back. Then, I did a complete factory reset of my computer with Windows 10 in the hopes of starting fresh, and it worked fine for almost a week, but then it started lagging, got the blue screen, and was stuck in a loop with this error: UNMOUNTABLE_BOOT_VOLUME.

I left it up for a couple hours and it magically started back up, but it was very sluggish so I quickly backed up my data and went on to use windows explorer to scan the C: drive. No errors were found. I used the laptop carefully for a few days, searching for ways to format the drive when all of a sudden it fell back into the blue screen loop with this error: INACCESSIBLE_BOOT_DEVICE. It hasn't started back up.

I'm confident it's not an issue with Windows 10 because this issue has occurred way before I got it. I'm concerned it may be a hardware issue because a factory reset should have fixed any issues that my software or files could have been causing. Where can I go from here?

More about : laptop working blue screen loops

a b D Laptop
a b β Windows 10
August 21, 2015 11:34:32 AM

Your HDD has died
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August 21, 2015 11:42:35 AM

sizzling said:
Your HDD has died


More than likely. Try rolling back the your driver for the Hard drive first in device manager just to see, if that doesn't work you need a new drive.
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Related resources
August 21, 2015 11:44:28 AM

sizzling said:
Your HDD has died


Are you certain? The reason I ask that is because no errors were found when I scanned the C: drive...

And is there any way to use this computer ever again?
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August 21, 2015 11:45:57 AM

Neoking said:
sizzling said:
Your HDD has died


Are you certain? The reason I ask that is because no errors were found when I scanned the C: drive...

And is there any way to use this computer ever again?


If you just replace the hard drive it will be like new
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August 21, 2015 11:46:53 AM

Chris_4 said:
sizzling said:
Your HDD has died


More than likely. Try rolling back the your driver for the Hard drive first in device manager just to see, if that doesn't work you need a new drive.


Is there a way to do this if your computer can't start up at all? I can't access device manager because the computer immediately goes to the blue screen when starting.

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August 21, 2015 11:49:15 AM

If it wont even start now your better off to just replace the drive
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August 21, 2015 11:51:01 AM

Neoking said:
sizzling said:
Your HDD has died


Are you certain? The reason I ask that is because no errors were found when I scanned the C: drive...

And is there any way to use this computer ever again?


Don't rely on a Windows solution for testing the hard drive. You can use this:

http://pcsupport.about.com/od/toolsofthetrade/gr/seagat...



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August 21, 2015 11:54:06 AM

Chris_4 said:
If it wont even start now your better off to just replace the drive


Will I have to purchase a new copy of Windows then? I'd hate to have to lose my free upgrade to Windows 10.

I have another laptop in the U.S with Windows 10 on it. Is there a way to copy the operating system from that laptop and load it on to a new HDD (maybe SSD if I choose that)?
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August 21, 2015 11:58:59 AM

mmaatt747 said:
Neoking said:
sizzling said:
Your HDD has died


Are you certain? The reason I ask that is because no errors were found when I scanned the C: drive...

And is there any way to use this computer ever again?


Don't rely on a Windows solution for testing the hard drive. You can use this:

http://pcsupport.about.com/od/toolsofthetrade/gr/seagat...





I wish I had known that when my computer was actually able to start up
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August 21, 2015 12:19:30 PM

Neoking said:
mmaatt747 said:
Neoking said:
sizzling said:
Your HDD has died


Are you certain? The reason I ask that is because no errors were found when I scanned the C: drive...

And is there any way to use this computer ever again?


Don't rely on a Windows solution for testing the hard drive. You can use this:

http://pcsupport.about.com/od/toolsofthetrade/gr/seagat...





I wish I had known that when my computer was actually able to start up


Yeah it would have helped... BUT your computer does not have to be bootable to use this utility. You can boot your computer from the CD you burn with this or you can put it on a USB drive and boot from that. Bascially this utility will confirm if your HDD is bad.

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August 21, 2015 3:02:58 PM

mmaatt747 said:
Neoking said:
mmaatt747 said:
Neoking said:
sizzling said:
Your HDD has died


Are you certain? The reason I ask that is because no errors were found when I scanned the C: drive...

And is there any way to use this computer ever again?


Don't rely on a Windows solution for testing the hard drive. You can use this:

http://pcsupport.about.com/od/toolsofthetrade/gr/seagat...





I wish I had known that when my computer was actually able to start up


Yeah it would have helped... BUT your computer does not have to be bootable to use this utility. You can boot your computer from the CD you burn with this or you can put it on a USB drive and boot from that. Bascially this utility will confirm if your HDD is bad.



Seemed like a good option, and although I followed all the steps to doing that, my BIOS just won't boot from USB. I disabled secure boot as well, but it just won't boot from USB.
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August 21, 2015 3:22:46 PM

What program did you use to mount SeaTools to your USB drive?
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August 21, 2015 4:59:30 PM

Neoking said:
mmaatt747 said:
What program did you use to mount SeaTools to your USB drive?


I used this guide (http://www.sevenforums.com/tutorials/313457-seatools-do...) which instructed me to use Win32 Disk Imager.

Btw, I have to tell you that I seriously appreciate you helping me! Thanks!


Hm that should have worked fine.

I have used Rufus in the past to create bootable USB drives.
http://pcsupport.about.com/od/file-folder/fl/burn-iso-u...

Are you actually able to select booting from USB in your BIOS? If so, are you getting a different error?



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August 22, 2015 4:34:18 PM

mmaatt747 said:
Neoking said:
mmaatt747 said:
What program did you use to mount SeaTools to your USB drive?


I used this guide (http://www.sevenforums.com/tutorials/313457-seatools-do...) which instructed me to use Win32 Disk Imager.

Btw, I have to tell you that I seriously appreciate you helping me! Thanks!


Hm that should have worked fine.

I have used Rufus in the past to create bootable USB drives.
http://pcsupport.about.com/od/file-folder/fl/burn-iso-u...

Are you actually able to select booting from USB in your BIOS? If so, are you getting a different error?





Yes, I put USB as first in order in my BIOS, but it simply boots straight back up to Windows. I suspected that it was a problem with my non-functioning laptop, but when I changed the BIOS the same way on my working laptop and put in the USB, it still booted straight to Windows. I thought it could've been an issue with my old flash drive, so I went out and bought a 16 GB Sandisk Cruzer, but it won't work on either laptop.

Not sure where to go from here.
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