I bought a Dell XPS 13 a month ago because it received rave reviews in basically every publication you can find. Never liked Dell but needed a new laptop and the great reviews made me think there was something to it. I live and work in a very underdeveloped part of the world so I picked up the laptop on my annual trip to the US.
Back to work. I transferred many key files to the laptop and used it for a month. I didn't back up because the wireless connection here is so slow that it takes a while to view an email let alone save to the cloud.
Was using the computer yesterday to check email and got the new Windows blue screen of death. "Sorry something happened, wait for restart" or something like that. It restarted, paused at the dell logo, then gave me the following text:
"No bootable devices found
"Press F1 key to retry boot
"Press F2 key for setup utility
"Press F5 key for onboard diagnositics"
When I go into Bios it doesn't find the hard drive. When I go into Dell diagnositics it says no hard drive found.
When I used a Windows USB key (which took forever to make through a coworker's laptop) I tried to "refresh windows" but it says the drive is locked. When I used the command line option I can't find the hard drive, only the USB. I thought the hard drive died.
Here's where it gets weird. After running all over today to find a size 5 torx driver I was able to open the back. I took out the SSD then put it back in. I pressed the power button and it brought me immediately to the Windows log in screen! I logged in and I could see all my files on the desktop. Then a few seconds later, blue screen of death again! It restarted and some Dell "autorepair" program started. It asked me if I wanted to return to a previous period before the problems. I clicked yes. It said this wasn't possible. Then it brought me to the same blue screen as the Windows USB stick where I could 'reinstall,' 'refresh' or use 'advanced options' like command line.
When I take the SSD out and put it back it sometimes does this and sometimes says no bootable device found.
At least I know the files are there, maybe? The question is, what is wrong? Is there some fix for this? If so I can't find it anywhere online. Short of that, is there any way to get my files off of the SSD? This is very important for my work.
I would be immensely grateful if you any of you fine folks could assist me here. Dell support is in another timezone and not open for the last two days in any event. A post to Dell's support forum has been in moderation for 24 hours.
System specs:
Dell XPS 13
Windows 8.1
Thank you
Back to work. I transferred many key files to the laptop and used it for a month. I didn't back up because the wireless connection here is so slow that it takes a while to view an email let alone save to the cloud.
Was using the computer yesterday to check email and got the new Windows blue screen of death. "Sorry something happened, wait for restart" or something like that. It restarted, paused at the dell logo, then gave me the following text:
"No bootable devices found
"Press F1 key to retry boot
"Press F2 key for setup utility
"Press F5 key for onboard diagnositics"
When I go into Bios it doesn't find the hard drive. When I go into Dell diagnositics it says no hard drive found.
When I used a Windows USB key (which took forever to make through a coworker's laptop) I tried to "refresh windows" but it says the drive is locked. When I used the command line option I can't find the hard drive, only the USB. I thought the hard drive died.
Here's where it gets weird. After running all over today to find a size 5 torx driver I was able to open the back. I took out the SSD then put it back in. I pressed the power button and it brought me immediately to the Windows log in screen! I logged in and I could see all my files on the desktop. Then a few seconds later, blue screen of death again! It restarted and some Dell "autorepair" program started. It asked me if I wanted to return to a previous period before the problems. I clicked yes. It said this wasn't possible. Then it brought me to the same blue screen as the Windows USB stick where I could 'reinstall,' 'refresh' or use 'advanced options' like command line.
When I take the SSD out and put it back it sometimes does this and sometimes says no bootable device found.
At least I know the files are there, maybe? The question is, what is wrong? Is there some fix for this? If so I can't find it anywhere online. Short of that, is there any way to get my files off of the SSD? This is very important for my work.
I would be immensely grateful if you any of you fine folks could assist me here. Dell support is in another timezone and not open for the last two days in any event. A post to Dell's support forum has been in moderation for 24 hours.
System specs:
Dell XPS 13
Windows 8.1
Thank you
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