Hi everyone,
A friend of my Mother is having this issue with her laptop, so me knowing a little about computers, I got tasked with fixing it.
Laptop Specs
Model: ASUS PRO50G
Date Of Manufacture: 2009
Processor: Intel Pentium T3400
RAM: 3GB
Hard Drive: 320GB
Operating System: Windows Vista Premium
Problem: User said that she was having troubles with the battery draining rather quickly and admitted she needed to get a new one. Anyway, she always had it plugged in at the wall socket via the charger. One day, she went to use it and it wouldn't turn on. She noted that the power lights that usually come on, didn't come on either.
Tests:
- I've been able to confirm that it does not turn on, and no lights come on at all.
- The green light on the charger brick is lit, so I assume that is not the problem.
- There's nothing visibly wrong with the plug end of the charger that goes into the laptop, nor the socket on the laptop itself.
- I have tried the common method of holding down the power button for 30 seconds with the battery out, and the charger plugged in, but still nothing. I even tried having the battery in and the charger disconnected, and also both connected at the same time - still nothing.
- I tested the laptop's hard drive in my own computer, and there is nothing wrong with it. All the data is still there. Mind you, I was not able to test if the operating system was still functional.
The only things I can think of, is to replace both the charger and the battery, though I wanted to ask here if there were any additional things I could try, or if anyone else has experienced anything similar.
Thank you for your time!
Kind regards,
Jimmy.
A friend of my Mother is having this issue with her laptop, so me knowing a little about computers, I got tasked with fixing it.
Laptop Specs
Model: ASUS PRO50G
Date Of Manufacture: 2009
Processor: Intel Pentium T3400
RAM: 3GB
Hard Drive: 320GB
Operating System: Windows Vista Premium
Problem: User said that she was having troubles with the battery draining rather quickly and admitted she needed to get a new one. Anyway, she always had it plugged in at the wall socket via the charger. One day, she went to use it and it wouldn't turn on. She noted that the power lights that usually come on, didn't come on either.
Tests:
- I've been able to confirm that it does not turn on, and no lights come on at all.
- The green light on the charger brick is lit, so I assume that is not the problem.
- There's nothing visibly wrong with the plug end of the charger that goes into the laptop, nor the socket on the laptop itself.
- I have tried the common method of holding down the power button for 30 seconds with the battery out, and the charger plugged in, but still nothing. I even tried having the battery in and the charger disconnected, and also both connected at the same time - still nothing.
- I tested the laptop's hard drive in my own computer, and there is nothing wrong with it. All the data is still there. Mind you, I was not able to test if the operating system was still functional.
The only things I can think of, is to replace both the charger and the battery, though I wanted to ask here if there were any additional things I could try, or if anyone else has experienced anything similar.
Thank you for your time!
Kind regards,
Jimmy.
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