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acer aspire laptop missing start button/menu

Tags:
  • Laptops
  • Aspire
  • Computers
  • Microsoft
  • Acer
Last response: in Laptop Tech Support
July 1, 2015 2:13:36 PM

My computer Microsoft logo is on and curser moves around. However, the start button and menu does not come up. Maybe the keyboard locked. The last thing I did on it was turn it on and it said Force shut down and I pressed "cancel" and nothing has happened for a few days now. I've turned it on/off/esc/f8/f2 and tried to take the mouse area and pull up the menu...left the hole computer unplugged for 8 hours...help...Thanks.

More about : acer aspire laptop missing start button menu

a b D Laptop
July 2, 2015 10:24:54 AM

Not 100% sure what you mean by saying the logo is there....as in you can see the desktop?

A potential solution might be to start task manager (Ctrl + Shift + Esc) and look under "processes". Look for "explorer.exe". If it's there, select it & "end process". If it's not (or after you hit end process), go to File > New Task > type "explorer.exe" and enter.

Fingers crossed. Let us know
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a c 312 D Laptop
July 2, 2015 2:42:43 PM

I don't fully understand where in Windows you're at either. Are you logged into Windows? Is this Windows 7 or 8.1 (or the 10 preview)?

If you're able to, you can access System Restore and use a restore point, if available.
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