I got this new laptop,
when the display goes to sleep (example: i set the "Turn off display after x minutes" option in Windows 8.1 to 1 minute, and then don't do anything on the computer for a minute), moving the mouse, pressing keys on the keyboard etc, won't wake the display up. I have to press the power button to turn the whole computer off, and press it again to power it back on.
This only happens when the DISPLAY BRIGHTNESS is set to lowest.
If display brightness is set to even 1 step above lowest, the screen will wake up on moving the mouse.
Plugged in/ battery operation makes no difference.
The laptop has:
1>Intel HD Graphics 5500 (on intel core i7 5500U CPU).
AND
2>Nvidia GeForce GTX 850M (4GB version).
ALL drivers are "Factory Installed", i did not install any of my own software on this computer yet. This behavior is present right out of the box.
The only things I did on it are:
*Ran Windows Updates.
*Installed CPU-Z
*Installed OpenHardwareMonitor
It has a software to automatically check for driver updates (HP Support Assistant, also factory installed), and I checked for driver updates using this. It says no updates are available.
I also checked manually on their website, the graphics drivers (for both the adapters) and the BIOS are up to date.
What do I do?
when the display goes to sleep (example: i set the "Turn off display after x minutes" option in Windows 8.1 to 1 minute, and then don't do anything on the computer for a minute), moving the mouse, pressing keys on the keyboard etc, won't wake the display up. I have to press the power button to turn the whole computer off, and press it again to power it back on.
This only happens when the DISPLAY BRIGHTNESS is set to lowest.
If display brightness is set to even 1 step above lowest, the screen will wake up on moving the mouse.
Plugged in/ battery operation makes no difference.
The laptop has:
1>Intel HD Graphics 5500 (on intel core i7 5500U CPU).
AND
2>Nvidia GeForce GTX 850M (4GB version).
ALL drivers are "Factory Installed", i did not install any of my own software on this computer yet. This behavior is present right out of the box.
The only things I did on it are:
*Ran Windows Updates.
*Installed CPU-Z
*Installed OpenHardwareMonitor
It has a software to automatically check for driver updates (HP Support Assistant, also factory installed), and I checked for driver updates using this. It says no updates are available.
I also checked manually on their website, the graphics drivers (for both the adapters) and the BIOS are up to date.
What do I do?