Your question
Solved

HP wont do anything after login.

Tags:
  • Login
  • Hewlett Packard
  • HP Pavilion
Last response: in Laptop Tech Support
June 9, 2015 8:23:23 PM

I have a hp pavilion less than 2 years old. It started acting up for a day or two by not loading any program's or now once I turn it on and login I'm at the first page after login but I cant press anything and when I press a key on my laptop it doesn't do anything. I don't plug in anything other than the charger and I have wifi in my house. I tried restarting but the same thing happens and when I close the screen and open the screen doesn't go off I have to shut it down. I tried taking the battery off for a couple mins. And nothing. What's going on?

More about : wont login

a b α HP
June 11, 2015 11:27:04 AM

Hello katvall

The problem doesn't seem to be hardware related. This has something to do with the Windows.

The easiest and straightforward method to resolve this issue is to restore your Windows back to an earlier restore point. However since you are unable to do anything after logging on, you may want to try booting your Windows in Safe Mode and then restoring the OS to its earlier restore point, i.e. the date when you believe the computer worked fine.

If you have Windows 7, you can power on the computer and keep pressing the F8 key repeatedly until you see the Advanced Boot Options menu. From there, you can go to the Safe Mode and then restore the system to the desired restore point.

On the other hand, in case you have Windows 8 installed on your computer, you can follow the step-by-step instructions along with a video tutorial given here to start the operating system in Safe Mode.

Note: Even though the given tutorial is for Windows 10, the process to get the job done in Windows 8 is identical.

Once in Safe Mode, you can follow the steps given here to restore Windows 8 to an earlier restore point. (Expand the Restore your PC to an earlier point in time link on the redirected webpage to get the detailed instructions.)

Let me know which of the above solutions worked for you. Good Luck!!
m
0
l
June 12, 2015 1:37:31 PM

I tried restoring but it says there is no recorded restore date , I tried resetting it and there were two options one full clean that would take hours or one that took a few minutes but would just delete files . The other option is refreshing but I don't know if that will help or something else...
m
0
l

Best solution

a b α HP
June 12, 2015 6:40:06 PM

katvall said:
I tried restoring but it says there is no recorded restore date , I tried resetting it and there were two options one full clean that would take hours or one that took a few minutes but would just delete files . The other option is refreshing but I don't know if that will help or something else...


Hello again katvall

Refreshing Windows 8 only reverts its settings back to the factory defaults without removing any of your personal information from the computer. It is also a quick way to get the computer back up and running without losing any data, except for any additional software that you may have installed.

You can go for refreshing the PC by all means.

Good Luck!!
Share
Related resources
Tom’s guide in the world
  • Germany
  • France
  • Italy
  • Ireland
  • UK
Follow Tom’s guide
Subscribe to our newsletter
  • add to twitter
  • add to facebook
  • ajouter un flux RSS