Hi Guys,
I was wondering if any of you could possibly help me out with a problem my younger brother had. When he turns on his Android his home screen is automatically populated by an FBI warning like the one shown below:
http/prntscr.com/7esbl7
Basically he's supposed to pay a ransom in order to unlock the phone. It's a scam.
I googled how to get rid of it and have tried the following:
First I rebooted his phone into Safemode.
Once in Safemode I > went to settings > Application Manager > Found the culprit app which is actually an app called (Porn Player ) > clicked on the app to uninstall > from there I am supposed to be able to uninstall it but I am not able to click on it.
I found a thread that explained what to do in case that happens and did the following:
Settings > Security > Device Administrators > I'm supposed to be able to deactivate the malicious app from there which I can... but as soon as I click on Deactivate the FBI message pops right back up and I'm forced to start from square one all over again.
Hoping someone has an answer I kept googling but found nothing. by the way he has a Samsung Galaxy S4
Thanks in advance.
I was wondering if any of you could possibly help me out with a problem my younger brother had. When he turns on his Android his home screen is automatically populated by an FBI warning like the one shown below:
http/prntscr.com/7esbl7
Basically he's supposed to pay a ransom in order to unlock the phone. It's a scam.
I googled how to get rid of it and have tried the following:
First I rebooted his phone into Safemode.
Once in Safemode I > went to settings > Application Manager > Found the culprit app which is actually an app called (Porn Player ) > clicked on the app to uninstall > from there I am supposed to be able to uninstall it but I am not able to click on it.
I found a thread that explained what to do in case that happens and did the following:
Settings > Security > Device Administrators > I'm supposed to be able to deactivate the malicious app from there which I can... but as soon as I click on Deactivate the FBI message pops right back up and I'm forced to start from square one all over again.
Hoping someone has an answer I kept googling but found nothing. by the way he has a Samsung Galaxy S4
Thanks in advance.