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I have a packard bell windows 7 and the key of the wirless network is not working. What should i do? And there is no internet

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  • Packard Bell
  • Windows 7
  • Internet
Last response: in Laptop General Discussion
May 29, 2015 3:23:15 PM

I have a packard bell windows 7 and the key of the wirless network is not working. What should i do? And there is no internet So i can go and search online. Any helps please:) 

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May 29, 2015 4:16:52 PM

Make sure there isn't a hardware wireless switch on the side of the laptop that might be overriding your wifi key. If it is properly set and the key still doesn't work, you can go to your control panel->Network and Internet->Network and Sharing Center. In the left panel, choose "Change Adapter Settings" and find your wireless adapter. If it is disabled, right click on it and select "enable." If it is enabled, reply back saying so, and hopefully we can steer you in the right direction.

If this does not solve your problem, please post your PC specs in your reply, including the model number of the computer, as it will help myself and others with the troubleshooting process.
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June 1, 2015 8:22:13 AM

Hi Shadyhajjar - can you please share the exact error that presents when it "goes wrong"? Also the make and model of your router will help as well as your model of laptop *or* wireless adapter would help greatly in solving this issue!

If the trouble is that his wireless key isn't working, I'm going to assume he's able to find the wireless network and attempt to connect to it, which is where the step in the process presents the field to type the wireless network passcode key in. That means his wifi antennae is on, and his adapter is enabled :) 

From here it's a matter of hardware compatibility and advances in technology. For instance you may have a security setting on the wireless router that an older wireless card can't support.
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