Hi, my alienware mx14 was off for a couple of months but as of today im getting the following error on it. 0xc00000e9. Googling the error relates to hard drive failure but i cant seem to load anything via the windows cd or any kind of flash drive. I tried Ubuntu and a anti virus boot via USB and everything just hangs on the boot logo. F8 doesn't seem to be working either. Its the first time I've encountered this problem and i am totally clueless.
Boogieman_WD
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- Jul 31, 2014
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Hey there, DanisD.
Unfortunately it's not always a hard drive related issue. If you still think that there might be something wrong with your drive, I'd suggest that you try it with a different computer - either externally via a SATA to USB cable, external enclosure, a docking station or internally via a SATA connection, so that you can test the drive with its manufacturer's diagnostic tool and see what's the situation with it.
However, if the laptop is still under warranty or if it turns out that the drive is not the cause for the I/O error you are getting, I'd recommend that you take it to a service shop in order for the issue to be analyzed and hopefully fixed.
Hope that helps.
Boogieman_WD
Unfortunately it's not always a hard drive related issue. If you still think that there might be something wrong with your drive, I'd suggest that you try it with a different computer - either externally via a SATA to USB cable, external enclosure, a docking station or internally via a SATA connection, so that you can test the drive with its manufacturer's diagnostic tool and see what's the situation with it.
However, if the laptop is still under warranty or if it turns out that the drive is not the cause for the I/O error you are getting, I'd recommend that you take it to a service shop in order for the issue to be analyzed and hopefully fixed.
Hope that helps.
Boogieman_WD
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