Your question
Solved

Acer laptop keyboard not working but fn keys work

Tags:
  • Laptops
  • Acer
  • Keyboards
Last response: in Laptop General Discussion
March 31, 2015 6:28:49 AM

hi, i have an acer aspire v3-551 laptop, windows 8.1, 64 bit. my keyboard characters stopped working when i tried to install the elantech touchpad driver from the acer website. I tried a system restore to a previous point (multiple times to multiple points) but kept getting an error code 19 (system could not be restored msg...). I am able to access the bios menus by pressing f2, and can use the arrow keys in the bios menus, so that tells me its not a hardware connection issue. Any help you can offer would be great! thanks in advance

More about : acer laptop keyboard working keys work

Best solution

a b D Laptop
March 31, 2015 9:20:12 AM

Have you tried going into safemode? I'm told if you enter BIOS by hitting F2 at boot and enable Hard Disk Recovery under the Advanced tab you can restore your laptop to factory . If you can boot up into Windows you can go to device manager in control panel disable of remove the driver that is causing the keyboard error.that was loaded Goggle booting in to safe mode.
Have you tried pressing F5, F8 or F10 see if you can find an option to make a boot disk
System Recovery Disk link
http://windows.microsoft.com/en-gb/windows-8/system-rec...

link below. Acer recover hard disk.
https://neosmart.net/wiki/acer-recovery-disk/
Share
a b D Laptop
March 31, 2015 9:28:16 AM

If you can make a system recovery disk this should restore your laptop using system restore without having to mess around with drivers.Try to do that first.
m
0
l
Related resources
April 1, 2015 8:19:31 AM

thanks for the idea, but it didn't work. I looked at the drivers again and tried to update them when i realized the drivers (there's two installed for my keyboard) both are the HID keyboard drivers for window 7, 32 bit system - I have windows 8.1 64bit system and can't find the correct drivers on the acer website. I can't create a system restore disk if the keyboard drivers are not working can I?
m
0
l
a c 303 D Laptop
April 2, 2015 12:28:24 AM

Your mouse works OK?

If the software fixes don't work then try -

Plugging is a usb keyboard

If on warranty, take it back

If not then remove the covers and check that the ribbon cable(s) from the motherboard to the keyboard is/are plugged in properly
m
0
l
September 27, 2015 11:57:15 PM

watin said:
hi, i have an acer aspire v3-551 laptop, windows 8.1, 64 bit. my keyboard characters stopped working when i tried to install the elantech touchpad driver from the acer website. I tried a system restore to a previous point (multiple times to multiple points) but kept getting an error code 19 (system could not be restored msg...). I am able to access the bios menus by pressing f2, and can use the arrow keys in the bios menus, so that tells me its not a hardware connection issue. Any help you can offer would be great! thanks in advance



I had the same thing on my Acer Switch 10(W10 32B), after Updating the Bios and all Drivers additional deinstalling the Logitec Software I found out that the problems a keystroke internal software that stops the Keyboard. So look on the taskbar in the hidden icons and search for something like stopwatch or a keyboard klick on it, uncheck the checkbox and approve...
m
0
l
Tom’s guide in the world
  • Germany
  • France
  • Italy
  • Ireland
  • UK
Follow Tom’s guide
Subscribe to our newsletter
  • add to twitter
  • add to facebook
  • ajouter un flux RSS