Hi all,
My wife's Lenovo laptop boots through to the usual safemode options (normal, safemode, safemode with networking etc)
But no matter which option you select after that it goes to a black screen with the mouse cursor visible and loading circle occasionally flashing up beneath it. You can move the cursor around with touchpad/mouse. Keyboard seems to do nothing.
I am guessing I need a boot disk to resolve (I suspect damage caused by virus, nothing we can think of that would have done it), however my wife isn't sure which version of windows she had - we think Windows 7, but when I asked if 32 or 64 bit I got a bit of a blank stare....
Is there any way to confirm the OS on there? The BIOS doesn't show it, so I am rather stuck.
Alternatively, is there any such thing as a link cable I can hook the laptop up to my desktop with and browse the laptop HDD from there?
Any help gratefully received.
Thanks in advance to anyone that can help!
My wife's Lenovo laptop boots through to the usual safemode options (normal, safemode, safemode with networking etc)
But no matter which option you select after that it goes to a black screen with the mouse cursor visible and loading circle occasionally flashing up beneath it. You can move the cursor around with touchpad/mouse. Keyboard seems to do nothing.
I am guessing I need a boot disk to resolve (I suspect damage caused by virus, nothing we can think of that would have done it), however my wife isn't sure which version of windows she had - we think Windows 7, but when I asked if 32 or 64 bit I got a bit of a blank stare....
Is there any way to confirm the OS on there? The BIOS doesn't show it, so I am rather stuck.
Alternatively, is there any such thing as a link cable I can hook the laptop up to my desktop with and browse the laptop HDD from there?
Any help gratefully received.
Thanks in advance to anyone that can help!