Hello SpaceGhost92
Since you have already tried emailing them but unfortunately did not receive a reply that could solve your problem, try calling them on 888-800-7440 or 541-858-5665 and ask them your questions on phone one-to-one.
The support hours are from 9:00 A.M. to 6:00 P.M., 7 days a week. The website may have some tailored plans for every individual, therefore it is better if you contact them over the phone.
Hope this would help.