Your question
Solved

my hp laptop win 8.1 only opens up a dark grey screen almost blaclk and I can't do anything , the lights are on , in the keybo

Tags:
  • Light
  • HP Laptop
Last response: in Laptop Tech Support
February 6, 2015 8:09:02 AM

my hp laptop win 8.1 only opens up a dark grey screen almost blaclk and I can't do anything , the lights are on , in the keyboard . It come on long enough for me to sign in then goes to the dark screen .It is a brand nbew computer I got after christmas .worked fine until now .

More about : laptop win opens dark grey screen blaclk lights keybo

Best solution

February 6, 2015 8:16:25 AM

That sounds like you have a laptop with a faulty back light unit - RMA the laptop under warranty
Share
February 6, 2015 8:24:51 AM

Thanks uslysses . Yes i purchased an extended warranty for this also .at one point i was able to open task manager and got on for a min. but now can't even do that . Thanks again from Snurdy
m
0
l
February 6, 2015 12:42:58 PM

toll free hp support number 1-844-523-5884
m
0
l
Tom’s guide in the world
  • Germany
  • France
  • Italy
  • Ireland
  • UK
Follow Tom’s guide
Subscribe to our newsletter
  • add to twitter
  • add to facebook
  • ajouter un flux RSS