Your question
Closed

No signal for HDMI 1? Samsung led smart T.V

Tags:
  • Home Theatre
  • LED Monitor
  • HDMI
  • Samsung
Last response: in Streaming Video & TVs
January 23, 2015 6:46:18 PM

I have tried to look up ways to troubleshoot the problem i have been having but have had no success. Every time i turn on the T.V, cable box, and receiver, it displays that it has no signal on HDMI 1. What could i do about this? if you need anymore info i will be happy to give it to you.

More about : signal hdmi samsung led smart

a c 293 Ô Samsung
January 24, 2015 10:36:43 AM

When components are connected via HDMI they each look to "handshake" with each other when turned on. In many systems the order in which they are turned on causes problems. If the no signal message is from the TV then I would try to leave the cable box and receiver on then turn on the TV. Also try other combinations. Try a different input on the TV. Does the problem happen if you connect the cable box directly to the TV with the same cable you use from the receiver?
Score
1
April 19, 2015 7:19:31 AM

I am having the exact same problem with this TV and a Bell Fibe box. I have replaced the PVR and tried all 3 HDMI ports with new cables, and the problem persists. It started recently and happens all the time now.
Score
0
Related resources
July 22, 2015 10:49:05 AM

I am having the same issue with a Samsung J6300 (just bought on 7/1/2015) and Comcast HD box (not X1 Platform). When I use the Comcast remote to turn on the TV and Cable Box, i get the "HDMI signal weak..." message. If I turn the cable box off and on, the picture comes in. It worked fine until June 17th. Is it possible that new firmware was pushed to the cable box at that time? Does it have anything to do with the timing of when the cable box is turned on in relation to the TV being switched on? The workaround it to leave the cable box on all the time, but I'd still like to find the cause of the issue. Any ideas?
Score
0
November 26, 2015 3:51:37 PM

cpenn said:
I am having the same issue with a Samsung J6300 (just bought on 7/1/2015) and Comcast HD box (not X1 Platform). When I use the Comcast remote to turn on the TV and Cable Box, i get the "HDMI signal weak..." message. If I turn the cable box off and on, the picture comes in. It worked fine until June 17th. Is it possible that new firmware was pushed to the cable box at that time? Does it have anything to do with the timing of when the cable box is turned on in relation to the TV being switched on? The workaround it to leave the cable box on all the time, but I'd still like to find the cause of the issue. Any ideas?


I too have a Samsung J6300 (the 40" model from Best Buy) I purchased back in July 2015, about 4 months ago.
Today all the HDMI ports stopped working, the main one HDMI I use with a cable DVR box.
After trying different HDMI devices, cables, etc and no change I happened to try unplugging the TV power cord for a few seconds and plugging it back in.
After that the HDMI devices worked again but only until I turned the TV off (standby mode) using the TV's remote control.
I can only get the HDMI ports to work again after unplugging the TV's power cord again each time after turning off the TV!
At least thats working as a temporary work around.

I did just read thru internet searches on this issue, that its recommended to try a hard reboot on the TV by leaving its power cord unplugged for 10+minutes while all the HDMI ports are unplugged completely. I'm trying that right now and see if it solves it completely. Another recommended solution is a full factory reset via the TV's service menu, but I'll hold off on that as a last resort since I assume that would erase all my custom settings which would take a long time to set backup manually - I would have to first be sure to write down all my custom settings for white balance, color space, etc. I had to do for each of the inputs.
Score
0
November 26, 2015 9:01:05 PM

I am having the exact same issue. It just started 2 days ago and I believe there was a firmware update right before. Basically, the TV works fine. However, when I turn it off and then later turn it back on, all the HDMI inputs say "no signal". The only way to fix it is to unplug the TV for 10-15seconds and then plug back in. Then everything works fine - until the next time the TV is shut off. I'm wondering if the new update had something to do with this issue since our issues seem to have started at exactly the same time.
Score
0
November 26, 2015 9:03:17 PM

Don_RB said:
cpenn said:
I am having the same issue with a Samsung J6300 (just bought on 7/1/2015) and Comcast HD box (not X1 Platform). When I use the Comcast remote to turn on the TV and Cable Box, i get the "HDMI signal weak..." message. If I turn the cable box off and on, the picture comes in. It worked fine until June 17th. Is it possible that new firmware was pushed to the cable box at that time? Does it have anything to do with the timing of when the cable box is turned on in relation to the TV being switched on? The workaround it to leave the cable box on all the time, but I'd still like to find the cause of the issue. Any ideas?


I too have a Samsung J6300 (the 40" model from Best Buy) I purchased back in July 2015, about 4 months ago.
Today all the HDMI ports stopped working, the main one HDMI I use with a cable DVR box.
After trying different HDMI devices, cables, etc and no change I happened to try unplugging the TV power cord for a few seconds and plugging it back in.
After that the HDMI devices worked again but only until I turned the TV off (standby mode) using the TV's remote control.
I can only get the HDMI ports to work again after unplugging the TV's power cord again each time after turning off the TV!
At least thats working as a temporary work around.

I did just read thru internet searches on this issue, that its recommended to try a hard reboot on the TV by leaving its power cord unplugged for 10+minutes while all the HDMI ports are unplugged completely. I'm trying that right now and see if it solves it completely. Another recommended solution is a full factory reset via the TV's service menu, but I'll hold off on that as a last resort since I assume that would erase all my custom settings which would take a long time to set backup manually - I would have to first be sure to write down all my custom settings for white balance, color space, etc. I had to do for each of the inputs.


I have the same issue. However, I did the "factory reset" and the HDMI/TV reset by unplugging for 10 minutes. The factory reset did nothing but wipe out my settings. The "Unplug for 10 minute" reset worked, but only for a few hours. My wife just called and said it was doing the same thing again. She left the house and left the tv on and when she returned, it had the "No Signal" message on it.

I have put in a service request. I have the 60J6300. Purchased on 06/22/2015. This is the first time I have ever had a problem with a Samsung tv. Undoubtedly, this is an issue they have with all their systems. When you search this online, there are a lot of people with this issue.
Score
0
November 26, 2015 9:08:06 PM

DRABSE said:
I am having the exact same issue. It just started 2 days ago and I believe there was a firmware update right before. Basically, the TV works fine. However, when I turn it off and then later turn it back on, all the HDMI inputs say "no signal". The only way to fix it is to unplug the TV for 10-15seconds and then plug back in. Then everything works fine - until the next time the TV is shut off. I'm wondering if the new update had something to do with this issue since our issues seem to have started at exactly the same time.


I contacted Samsung last night and they didn't say anything about a firmware update.. Where did you see that information? I know they did an update on Smarthub, but not the other..

If they did that, I am sure it has something to do with it. I had no issues with my television until last night.
Score
0
November 27, 2015 12:52:33 AM

kmcdaniel1969 said:
DRABSE said:
I am having the exact same issue. It just started 2 days ago and I believe there was a firmware update right before. Basically, the TV works fine. However, when I turn it off and then later turn it back on, all the HDMI inputs say "no signal". The only way to fix it is to unplug the TV for 10-15seconds and then plug back in. Then everything works fine - until the next time the TV is shut off. I'm wondering if the new update had something to do with this issue since our issues seem to have started at exactly the same time.


I contacted Samsung last night and they didn't say anything about a firmware update.. Where did you see that information? I know they did an update on Smarthub, but not the other..

If they did that, I am sure it has something to do with it. I had no issues with my television until last night.


Yep I tried the full factory reset today too but that didn't fix this issue. I had to re setup all my custom settings took a couple hours!
I also got this problem within the last two days like you all, so clearly now it must be a firmware issue to affect us at the same time,
I thought it was an HDMI hardware issue until you all confirmed the same issue at the same time.
I did have auto software updates enabled...

It looks to me like now when the tv goes into standby mode (power off with remote) the HDMI interface chips go into sleep mode and the bug is they aren't waking back up now when the tv comes out of standby. Full power off (unplug power cord) must reset the HDMI chips back to wake up but thats only until you turn off with the remote!

I thought I would need to try to get warranty service for a hardware failure but now it sounds like we need a fixed firmware update!
Score
0
November 27, 2015 4:06:17 AM

same problem here with my un55j6520 no hdmi working when i closed my television... before they update everything work fine...
Score
0
November 27, 2015 5:03:01 AM

You are right. I was talking about the Smarthub update. I actually don't know when the last firmware update was.
Score
0
November 27, 2015 5:05:39 AM

its strange smarthub update and after many tv not working... i call Samsung at 8h30 in canada... because plug and unplug is not the best when the tv is on the wall..
Score
0
November 27, 2015 5:57:58 AM

Samsung say they have no problem yeah !
Score
0
November 27, 2015 8:21:34 AM

I just bought a Samsung JS8500 this morning and am stuck at the cable setup because of "no signal". So this is a Samsung issue and not the cable provider?
Score
0
November 27, 2015 9:17:42 AM

My TV was also working fine until the update. Now I have to unplug my TV and plug it back in for it to work..every time...Samsung REALLY needs to fix this!!
Score
1
November 27, 2015 9:34:15 AM

DRABSE said:
You are right. I was talking about the Smarthub update. I actually don't know when the last firmware update was.


Yep.. Like you posted, something has changed since then. They have done something. I am going to let the service guy come out any way. I will let you know what happens.

I think I may call Samsung again as well.

You know, come to think about it, when I was on the Chat with Tech services, she said something about not being able to use the tv while doing a firmware update, but that I could use it during the Smarthub update. So undoubtedly, they did something.
Score
1
November 27, 2015 9:38:31 AM

AnthonyJ27 said:
My TV was also working fine until the update. Now I have to unplug my TV and plug it back in for it to work..every time...Samsung REALLY needs to fix this!!


Are you having to unplug all your devices (HDMI's) as well? Waiting 10 minutes, etc...?
Score
0
November 27, 2015 9:58:51 AM

Just spent 1.5 hours with samsung tech support and spoke to 3 different people. The first 2 seemed pretty clueless and wanted to do a factory reset which I did not agree to. Then they transferred me to a third tech who was going to use remote management to diagnose the TV's issue. When I finally got on the line with her, she told me that this is an issue that Samsung is aware of and they are working on a fix. She said she hoped there would be something in 24-48 hours but all seemed like generic bs so not too convinced that a fix will be forthcoming shortly. She then said that she could use remote management to do a factory reset. Since she indicated that she had been dealing with this problem, I asked her for how many cases did the factory reset resolve the issue - she said one. I then asked how many people did it did not work for - her answer "many." So I said let's hold off on the factory reset for now. So now just waiting and hoping that Samsung will come out with a software fix (the timing and number of complaints all really do point to an update bug) soon.

For now the temporary fix is that I have to unplug the television from the surge protector every time (I leave it unplugged for about 10 seconds - other devices can stay plugged in). Good luck to everybody else and if anybody has better luck with tech support (in terms of an actual solution), please post it.
Score
1
November 27, 2015 10:06:11 AM

DRABSE said:
Just spent 1.5 hours with samsung tech support and spoke to 3 different people. The first 2 seemed pretty clueless and wanted to do a factory reset which I did not agree to. Then they transferred me to a third tech who was going to use remote management to diagnose the TV's issue. When I finally got on the line with her, she told me that this is an issue that Samsung is aware of and they are working on a fix. She said she hoped there would be something in 24-48 hours but all seemed like generic bs so not too convinced that a fix will be forthcoming shortly. She then said that she could use remote management to do a factory reset. Since she indicated that she had been dealing with this problem, I asked her for how many cases did the factory reset resolve the issue - she said one. I then asked how many people did it did not work for - her answer "many." So I said let's hold off on the factory reset for now. So now just waiting and hoping that Samsung will come out with a software fix (the timing and number of complaints all really do point to an update bug) soon.

For now the temporary fix is that I have to unplug the television from the surge protector every time (I leave it unplugged for about 10 seconds - other devices can stay plugged in). Good luck to everybody else and if anybody has better luck with tech support (in terms of an actual solution), please post it.


Thanks for the reply. Did they say whether or not they did an update or what the problem is?
Score
0
November 27, 2015 12:06:38 PM

My set started having problems two days ago. Purchased the set in July 2015. I had to reset all my internet accounts, etc. I tried the factory reset option but it did not work. Checked all my cables too. Right now I am in the plug/unplug mode of watching TV. Having a hard time finding the "Smart" in the Samsung TV. I did send an email to the Samsung Help Desk. Not holding my breath though.
Score
1
November 27, 2015 12:12:37 PM

I looked up the current firmware version on my 40J6300 tv on the support menu and its v1430.
This is a higher version than the latest one at the Samsung support website for this tv and that one has a date in Oct 2015 so the newest version we got uploaded automatically may have been this week when the hdmi issue started.
I just have to unplug the tv for a couple seconds without disconnecting other cables to reset the tv hdmi ports to get them to wake up again for now.
wish Samsung allowed downgrade of the firmware version to the older one at their support website!
Or if they could just change the version of the previous fw version to a higher number.
Score
0
November 27, 2015 12:19:03 PM

This Hdmi port issue appears to have started in the last 2 days for us so thats probably when the latest firmware auto update happened.

Doing the full tv factory reset does not fix this issue from my attempt and it took me to 2 hours to re-setup all my custom settings and smart apps and logins again so avoid that.

We clearly need Samsung to provide us a fixed firmware update ASAP and until then the only current known workaround is to unplug and replug the tv power cord when you want to turn off the tv.
Score
0
November 27, 2015 1:04:43 PM

You know what is so bad? It's the fact that they "deny" doing an upgrade.. It is obvious that an update was performed and it is screwed up. Unfortunately, I have no faith that it will be fixed quickly. The reason? I purchased a Samsung SSD for my Samsung laptop. However, Samsung had not updated the software to be compatible with Windows 10. Contacted them and they said they would have a fix out before the end of July.. Long story short, they didn't have a fix out until October. I used another migration software to get it installed.

Also, I put in a service ticket for this issue, even have the confirmation printed, and now it has been removed from my account.

I own a lot of Samsung products.. Phones, TV's, DVD, Refrigerator, etc... The products are good, but if you need help, the customer services is lacking, at best.
Score
0
November 27, 2015 1:04:59 PM

Samsung UN55J6300 55-Inch 1080p Smart LED TV (2015 Model)

Add me to the list for HDMI issues. Resolution is to unplug for a few seconds and plug back in. Spent 1 hour on the phone with Samsung tech and he took me through the standard drills (checking cablebox, factory reset, etc.). Basically told me to call back in a hour because the remote management team was the next step but they weren't taking any more calls at the moment because their queue was full. This started happening two days ago (11/25/2015). It has to be related to the software update for Smart Hub. Hopefully this gets resolved soon. Very annoying. Good luck everyone.
Score
0
November 27, 2015 1:20:40 PM

I have UN60ES7100 - was working fine last night (Thur 11/27) - then Friday morning problems - screen would go blank/black after a couple of minutes of being on. Turn off (standby) - back on - it worked again for a couple minutes then screen would go blank again.

After 2+ hours of troubleshooting - worked my way down to the problem is with the TV.

Went to Samsung TV tech support website:
http://www.samsung.com/us/support/video/tvs

There's an alert posted on the front page that described the problem:
http://www.samsung.com/us/support/video/tvs# - said to do factory reset.

My TV would not allow factory reset as described in the bulletin - so I had to do a firmware update - TV menu calls it a software update. Mine went from version 001034 to 002004. Once the firmware updated (I did this via network - hardwire cat 5 from router to TV) - TV had the option to do a factory reset. When I did the factory reset the problem was solved.
Score
0
November 27, 2015 5:11:02 PM

Dave_24 said:
I have UN60ES7100 - was working fine last night (Thur 11/27) - then Friday morning problems - screen would go blank/black after a couple of minutes of being on. Turn off (standby) - back on - it worked again for a couple minutes then screen would go blank again.

After 2+ hours of troubleshooting - worked my way down to the problem is with the TV.

Went to Samsung TV tech support website:
http://www.samsung.com/us/support/video/tvs

There's an alert posted on the front page that described the problem:
http://www.samsung.com/us/support/video/tvs# - said to do factory reset.

My TV would not allow factory reset as described in the bulletin - so I had to do a firmware update - TV menu calls it a software update. Mine went from version 001034 to 002004. Once the firmware updated (I did this via network - hardwire cat 5 from router to TV) - TV had the option to do a factory reset. When I did the factory reset the problem was solved.


Score
0
November 27, 2015 5:15:01 PM

I have a PN51E550D1, same problem as Dave_24, I first did a firmware update to version 2004, then did a Factory Reset, and it did not resolve the issue. Not saying it may not work for others with a different model, but it did not work for me. I have submitted a Service Request, have a "Two Thousand" Ticket Number, awaiting an email or phone call from Samsung (but not holding my breath). I hope they can resolve the issue...
Score
0
November 27, 2015 5:30:33 PM

I did the reset and update but I have the highest firmware already on the system. The website appears to have an older version with the disclaimer that they cannot be responsible if you actually use it. Basically my hi-tech solution is to use a power strip to turn the TV off and on. The website does have today's date on it for the screen going black. Seems that Samsung could easily push an update to fix this.
Score
0
November 27, 2015 6:16:48 PM

I'm have the same issue. Started last night and haven't found a solution other than unplugging the dang tv. It's hung on the wall and it's hard to reach outlet so it's a pain in the butt. Any other ideas so far?
Score
0
November 27, 2015 6:49:59 PM

TryingtoMakeitWork said:
I did the reset and update but I have the highest firmware already on the system. The website appears to have an older version with the disclaimer that they cannot be responsible if you actually use it. Basically my hi-tech solution is to use a power strip to turn the TV off and on. The website does have today's date on it for the screen going black. Seems that Samsung could easily push an update to fix this.


Yep thats what I am doing too now, use a power strip to easily power the TV off and on to reset the HDMI ports to get them to wake up.

Samsung could just push out the previous firmware version to replace the buggy newer one (v1430) for the J6300 models to quickly get our HDMI ports working normally again.

I see on the firmware info listing at the Samsung support page for the J6300, they list the following TV models using this firmware so these are probably all effected. There may be other models affected if a similar change (bug) was made to other model's firmwares:
J550 J5500 J5900 J5920 J5950 J630 J6300 J6350 J6360 J6400 J6500

A new thread has been started at the AVS forum for this HDMI port issue:
http://www.avsforum.com/forum/166-lcd-flat-panel-displa...

If you are an AVS forum member, please post in that thread as well if your TV has this HDMI port issue, and report your Samsung TV model number and firmware version.
Score
0
November 28, 2015 6:51:06 AM

Don_RB said:
cpenn said:
I am having the same issue with a Samsung J6300 (just bought on 7/1/2015) and Comcast HD box (not X1 Platform). When I use the Comcast remote to turn on the TV and Cable Box, i get the "HDMI signal weak..." message. If I turn the cable box off and on, the picture comes in. It worked fine until June 17th. Is it possible that new firmware was pushed to the cable box at that time? Does it have anything to do with the timing of when the cable box is turned on in relation to the TV being switched on? The workaround it to leave the cable box on all the time, but I'd still like to find the cause of the issue. Any ideas?


I too have a Samsung J6300 (the 40" model from Best Buy) I purchased back in July 2015, about 4 months ago.
Today all the HDMI ports stopped working, the main one HDMI I use with a cable DVR box.
After trying different HDMI devices, cables, etc and no change I happened to try unplugging the TV power cord for a few seconds and plugging it back in.
After that the HDMI devices worked again but only until I turned the TV off (standby mode) using the TV's remote control.
I can only get the HDMI ports to work again after unplugging the TV's power cord again each time after turning off the TV!
At least thats working as a temporary work around.

I did just read thru internet searches on this issue, that its recommended to try a hard reboot on the TV by leaving its power cord unplugged for 10+minutes while all the HDMI ports are unplugged completely. I'm trying that right now and see if it solves it completely. Another recommended solution is a full factory reset via the TV's service menu, but I'll hold off on that as a last resort since I assume that would erase all my custom settings which would take a long time to set backup manually - I would have to first be sure to write down all my custom settings for white balance, color space, etc. I had to do for each of the inputs.


Score
0
November 28, 2015 6:55:02 AM

I too have a Samsung J6300 with HDMI ports that work incorrectly after the the v1430 firmware/software update. After turning off TV then have to remove power to TV or get "no signal" when turning it back on. I spent yesterday on the phone with Samsung Tech support. Doing a factory reset did not solve the problem. Samsung ran a test and claimed that the HDMI ports are testing correctly. However, at my insistence they are going to schedule a tech to visit. This appeared to start after the v1430 update a few days ago.
Score
0
November 28, 2015 6:57:18 AM

i_will_1978 said:
Samsung UN55J6300 55-Inch 1080p Smart LED TV (2015 Model)

Add me to the list for HDMI issues. Resolution is to unplug for a few seconds and plug back in. Spent 1 hour on the phone with Samsung tech and he took me through the standard drills (checking cablebox, factory reset, etc.). Basically told me to call back in a hour because the remote management team was the next step but they weren't taking any more calls at the moment because their queue was full. This started happening two days ago (11/25/2015). It has to be related to the software update for Smart Hub. Hopefully this gets resolved soon. Very annoying. Good luck everyone.


Score
0
November 28, 2015 7:05:33 AM

I did work with the Samsung Remote management team. They did a complete factory reset and tested the HDMI ports. They claimed that the HDMI ports tested out okay, so the TV had no problem. I insisted that having to remove power from the TV to get HDMI connections was not correct behavior. The remote tech escalated to her supervisor and then said that they would have a local tech call me to setup a home visit. I am still waiting on the call from the local tech. If this is a problem with the 1430 firmware/software that was installed a few days ago then a local tech is not going to solve the problem.
Score
0
November 28, 2015 10:52:52 AM

Just like petergator, I went through Samsung remote management. She said that she had not heard of any problems. However, she was very thorough and we went through a lot of "motions" to troubleshoot. We hooked up component cables and the tv worked. She had me reboot my network. She did not have me do a factory reset because I had already done one. After spending about 1 1/2 hours on the phone, she said they had heard from Samsung corporate that there "may" be an issue. She forwarded all my info to Samsung and said she was using all of this stuff we went through and recorded as the "starting point" for Samsung to correct it.

She said that Samsung should have a software/firmware update with 24 hours. She said it will come out automatically. Of course, she also said if it did not straighten out within 48 hours to call back.

Just a little info...
Score
1
November 28, 2015 12:56:52 PM

Same problem with my Samsung UN60J6300 60-Inch 1080p Smart LED TV (2015 Model). Did not a factory reset due to the experience of the most users above.
Score
0
November 28, 2015 2:24:53 PM

kmcdaniel1969 said:

She said that Samsung should have a software/firmware update with 24 hours. She said it will come out automatically. Of course, she also said if it did not straighten out within 48 hours to call back.

Just a little info...


Thanks, thats the first hope we may have to get this problem fixed if samsung actually releases a new firmware update quickly!

To those who have this problem and haven't done a factory reset , I recommend not doing that - it won't help and you will have to spend a lot of time resetting all your custom settings and smart apps after the reset. Its obviously a software/firmware issue, not a hardware issue, so all we can do is wait for a new software version to be released and keep telling Samsung to do so. Until then the only workaround is the cold power reset procedure (unplug and replug tv power cord)
Score
0
November 29, 2015 6:51:53 AM

no news ?!
Score
0
November 29, 2015 9:15:27 AM

Just got off chat with Samsung tech support - same issue since smart hub upgrade. Here is their response:

At this time, there is no ETA for resolution of this issue. We appreciate your patience as we work through this issue and apologize for any inconvenience and

The device needs to be serviced, since the issue persists.

Score
1
November 29, 2015 9:21:34 AM

Bonnie_2 said:
Just got off chat with Samsung tech support - same issue since smart hub upgrade. Here is their response:

At this time, there is no ETA for resolution of this issue. We appreciate your patience as we work through this issue and apologize for any inconvenience and
The device needs to be serviced, since the issue persists.



Score
0
November 29, 2015 9:22:53 AM

Please let us know the result if you get it serviced locally. I delayed hoping for a fix, but it may be better for one of us to see if a local HW tech can provide a fix.
Score
0
November 29, 2015 9:29:10 AM

Purchased The Samsung UN40J3600 Saturday 11/28 My initial setup loaded software v-1430. Set frequently shuts down and instantly restarts at random intervals? The selected channel instantly resumes following the usual start up icons/Smart Hub display. This condition appears to be of a different nature than the majority of the conditions experienced by other members? This morning I noticed that software v-1421 was installed? Tv still shuts off/on randomly. I am confused if this issue fits in with the software glitch or is this a none related condition?
Score
0
November 29, 2015 10:58:44 AM

Same problem here, with my 60j6300. Started Wed. night 11/25. Coincidentally, it started happening right after connecting an Xbox One to the TV for the first time.

At first, I thought that was causing the conflict, but that doesn't appear to be the case. I'll sit and wait along with everyone else!
Score
0
November 29, 2015 2:09:26 PM

Yup. Same here UN40J6300. Worked perfectly till the Wed night/Thu morning 11/25 update and then HDMI issue! (unplug/ plug from ac works as annoying workaround. at least that's something)

!asted 2 hrs on phone on Thanksgiving. Reset, remote access, no change, yada yada. Asked for Supervisor, who told me in 2 minutes it was a known bug in the firmware 11/25 & they are working to create a patch. He was actually nice. I told him to tell the fron tline phone reps this so as not to waste everyone's time. He actually agreed and apologized. Cold comfort. He gave an eta of Mon 11/30. We'll see

Anyone seen a patch yet?

Oh, did an online chat yesterday Sat 11/27 to check on patch. Gave the rep my service case # and indeed he admitted right away that it was a known firmware update bug and a patch is needed. no ETA from him.

No excuse for this at all. someone needs to be fired for this.

Good luck to all. Let's keep on them!





Score
0
November 29, 2015 3:12:43 PM

tonykmag77 said:
Yup. Same here UN40J6300. Worked perfectly till the Wed night/Thu morning 11/25 update and then HDMI issue! (unplug/ plug from ac works as annoying workaround. at least that's something)

!asted 2 hrs on phone on Thanksgiving. Reset, remote access, no change, yada yada. Asked for Supervisor, who told me in 2 minutes it was a known bug in the firmware 11/25 & they are working to create a patch. He was actually nice. I told him to tell the fron tline phone reps this so as not to waste everyone's time. He actually agreed and apologized. Cold comfort. He gave an eta of Mon 11/30. We'll see

Anyone seen a patch yet?

Oh, did an online chat yesterday Sat 11/27 to check on patch. Gave the rep my service case # and indeed he admitted right away that it was a known firmware update bug and a patch is needed. no ETA from him.

No excuse for this at all. someone needs to be fired for this.
Good luck to all. Let's keep on them!


Thanks very much for that update!
At least it sounds like some Samsung higher ups know of the firmware bug.
Hoping the estimate of a fixed software update in the next few days turns out to be true...

I think after a fixed update comes out I might turn off the automatic software update feature on the TV and wait after a new update comes out a few weeks to see if there are any bug reports.
It would be easier if Samsung allowed uploading an earlier firmware version in cases like this since the samsung support website has a previous version from Oct 2015 there.
Score
0
November 30, 2015 8:26:36 AM

Same problems as everyone else and I more or less forced the tech I talked to into admitting that it was their fault.

I've noticed two additional problems I was wondering if anyone else was having. After doing the factory reset (through the service menu), I can't download the terms and conditions for the Smart Hub, so that won't work at all despite being connected to the internet. It tells me my connection is unstable.

The second problem, which really has me annoyed, is that the picture is now so bad that it's almost unwatchable. Everything seems to be purple. Blacks are black, and whites are white, but anything in between, especially grays, has this purple hue to it. I never played with the settings too much prior to resetting it, but this is awful and I'm having a hard time adjusting the settings to get something even remotely watchable.
Score
0
November 30, 2015 9:31:02 AM

U_TouchedMyFries said:
I have tried to look up ways to troubleshoot the problem i have been having but have had no success. Every time i turn on the T.V, cable box, and receiver, it displays that it has no signal on HDMI 1. What could i do about this? if you need anymore info i will be happy to give it to you.


Confirmed by calling Samsung that the Thanksgiving update hosed the ports. They told me today the patch will be released in 24-48 hours. Once it stablizes, I am disabling that crap. Also when my tv updated and it restarted my volume was maxed. What sucks is I was gone when it updated so it sat there like that for hours. Again will be disabling that auto update.
Score
0
November 30, 2015 5:29:06 PM

Yea, they told me Saturday, 24-40 hours.. Still no update. However, they did call my cell this morning, but didn't leave any messages. But still waiting for the update.
Score
0
November 30, 2015 6:21:15 PM

U_TouchedMyFries said:
I have tried to look up ways to troubleshoot the problem i have been having but have had no success. Every time i turn on the T.V, cable box, and receiver, it displays that it has no signal on HDMI 1. What could i do about this? if you need anymore info i will be happy to give it to you.


I noticed this issue 2 days ago.

Something very interesting is that my TWC box and PC don't work, but my Roku 3 does...

The "Disconnect power cord for 10 minutes" reset, worked for me.

Turning the tv off messes the hdmi ports up again.

The firmware version on my TV is also 1430.
Score
0
      • 1 / 2
      • 2
      • Newest
Related resources
Tom’s guide in the world
  • Germany
  • France
  • Italy
  • Ireland
  • UK
Follow Tom’s guide
Subscribe to our newsletter
  • add to twitter
  • add to facebook
  • ajouter un flux RSS