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Samsung Smart TV Network Connection Issue UN60ES8000 - Page 4

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  • Firmware
  • Samsung
  • Smart TV
  • Home Theatre
  • Network Connection
  • DNS
  • Wireless Network
  • Software
Last response: in Streaming Video & TVs
April 22, 2015 1:24:47 PM

toddsicle1 said:
i hear if u change the tvs dns to 8.8.8.8. its works


it worked! thanks so much!
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April 23, 2015 5:26:27 PM

I was having same issue. I unplugged power cord from back of tv and put back now network connection works fine

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April 24, 2015 5:32:59 PM

None of the suggestions here worked for me except buying and using a WNCE2001. Yes, I tried a different DNS server, tried upgrading the firmware, tried a factory reset (more than once), etc. My TV quit connecting during the Samsung Server Building fire related outage. And it never restored itself. I have the same symptoms as others have reported. Initially, it said it could not connect to the internet but was connected fine to my router. All other wifi devices connected to my router were and are accessing the internet just fine, thank you. This obviously was a symptom of the server building fire, as we now know. Unfortunately, I did not learn of this until the next day. Meanwhile, I upgraded to the latest firmware (that idea sounded suspect and I shouldn't have done so apparently). Since then, the TV has the same symptoms as reported here. Namely, mostly unable to see any wireless routers in the area, including mine. Sometimes it sees it for an instant and then dumps out of that screen. Someone here suggested a solution of using the Netgear WNCE2001 universal adapter. It connects to the ethernet connection on your TV (or other device) and wirelessly connects to your router. I found a good deal on eBay, bought one, and voila! All is well again. I can once again connect to the internet via my Samsung TV. Setup of the WNCE2001 is very easy by the way, and is MUCH more economical than replacing your TV's wireless board (if in fact that has gone bad). I can't find the post here now but whomever mentioned it, Thank You!
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April 25, 2015 3:03:58 PM

I went through a lot of grief with Samsung techs. Between my poor hearing and their accents I got nowhere. Today I received the Fire stick I ordered and it works fine. No more problem. Runs about $35 on Amazon.
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April 25, 2015 5:20:23 PM

Don, same issue here, solved with the Netgear device. This restored the "smart" to my Samsung SmartTV. The Firestick may do everything you want but if not, I wanted to share again the info about the Netgear adapter. Works great on my Sammy.
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April 27, 2015 9:18:18 PM

donwalk said:
sparkyst3 said:
I'm finding many threads on this site and across the internet regarding network connection issues with Samsung tvs. Unfortunately, I've only found one site which actually discusses the issue I'm having but no solution was found (http://www.experthelp.com/question/726072/have-a-samsun...). The rest of the threads and sites pertain to issues that I'm not experience. So, here is my description of the issue I'm experiencing and I apologize for not using correct language.

I have a Samsung UN60ES8000 that will no longer connect to wireless router. I discovered this by trying to get on Netflix or other app and it gave me network connection error with option to go to network settings. I've had the tv almost 2yrs and has always connected to the same router, which is operating fine and other devices in the house are connected to it without issues. When I go thru Network Settings to re-set up the wireless network, it will search for networks and will only display my network (none of the other wifi networks nearby like it used to) for about 1 second and then the entire menu disappears. 2days ago I called Samsung support who confirmed my firmware is the latest version (version 001056), they had me try manually entering DNS to 8.8.8.8 or 8.8.4.4 but this did not solve anything as many other threads have said this resolves connection issues. Also, before calling Samsung, I tried to mirror the tv IP settings to reflect those of my laptop or other devices which connect to my wireless network just fine, but this did not work either. Finally, they wanted to try resetting the tv back to factory settings. After doing this and going thru the initial tv setup questions, the tv seemed to find and connect to my network again (don't recall seeing any of the nearby networks on the list though). I was so happy to finally have it fixed! But, the following morning I tried getting on smart hub to listen to Pandora and once again the network connection issue was back. Sure enough it was not connecting, when going thru the network setup it would only display my router (none of the nearby networks) for 1 second (maybe even less) and the entire menu would disappear or close. I tried same steps (manually enter dns and reset tv again), but the network connection failed to show my network after the reset. Also a note on the reset, I noticed the TV says this option will reset the tv to factory settings but network settings will not be affected. Since the network is the issue I'm having, is there a reset option that does reset network connections/settings? I repeated all the steps that Samsung had me do the night before at least a couple times, but still no luck. I don't understand how to get resolved if I have latest version of firmware. I tried downloading the firmware to usb anyways, just to reinstall in case it was corrupt on the tv, but Samsung's website does not have the newest version available for download. They only have version 1054.4 and when I spoke to Samsung two days ago, they said my version (version 1056) is the latest version. I tried downloading the older version (1054.4) anyways at http://www.samsung.com/us/support/owners/product/UN60ES... (thinking it would just update to the newest version later), but when I tried updating on the tv, it said no update files could be found on the usb device. This might be a whole other issue and maybe some different attempts may work but I'd rather just try posting online where so many have provided feedback/solutions to similar issues. I don't know why the reset would solve the problem one day, then the next morning it was back to not working and resetting the tv again does not fix the problem like it did the day before.

Just to reiterate the problem and steps I've taken so far - Problem: Won't connect to wifi, network settings menu on tv disappears immediately after searching for networks. Firmware version is 1056, tried manually entering DNS to 8.8.8.8 and 8.8.4.4 (neither worked), then reset tv to factory settings. The reset solved the issue, but was back to not working the following day and no longer works when I try resetting again.




I seem to be having the same issues as everyone else with my UN60ES8000 connecting to the wireless network.. After four calls to tech support, one transferring me to remote diagnostic tech, them telling me to download the latest firmware (1057.0) which was already installed on the TV, them sending me an email to a link to download the firmware (1033) which the link didn't actually work, I finally got one Samsung rep that said they were having issues with their servers, with my model TV and my internet provider (AT&T Uverse). They stated it was a known issue and they were working with AT&T to resolve the issue. They created another ticket and said a level 2 tech would be calling me back within 48 hrs. I would have been ok with them just telling me they were having issues the first go around instead of dragging me through the ringer with all the exercises.. And me having to call back the several times.. Guess we'll see what they say when/if they call..
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April 30, 2015 4:10:53 PM

I had the problem that my smart tv samsung conects to router butbthis does not connect to internet I call my tech and he made me change the dns server manually to 8 8 8 8 and voila it works perfect hopefully this help you !!
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May 1, 2015 8:47:57 PM

I have a Samsung smart TV model no. UN60D8000 I was on the Samsung Website checking to see if any firmware updates were released to resolve the issue and a samsung live chat popped up, so I asked the question there and got it resolved.
I hope this helps, I followed these steps and I am up and running. On you remote do the following.
1. Click Menu
2. Network
2. Network Status (wait for it)
3. IP Settings
4. Change DNS server mode to manual from obtain automatically and enter
208-67-222-222 as the DNS server and press Enter.
5. Now select ok and TV should show connected status.

Thats it I hope this helps.
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May 4, 2015 6:10:32 AM

Is anyone having problems with their TV powering off after 15-20 seconds? I have a 4k TV and since updating to the latest firm ware last Thursday night (4/30) the TV powers down every 15-20 seconds. Samsung told me they are working on a new update to fix the problem. Haven't seen it yet.

Thanks
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May 16, 2015 9:50:38 PM

I have a Samsung tv and had the same problem (Logged onto network but unable to connect to the internet)so I contacted my Internet service provider who walked me through the steps. I was told by the Internet service rep that Samsung has done updates. You have to go to Network settings (Using your Samsung TV remote) and go to IP address then press on "Enter DNS Manually" On the next box below you should be able to enter a four digit number in the box which is 4221 and click save. After that I was successfully able to connect to the internet. If you are still unable to access the internet, contact your internet service provider.
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May 24, 2015 8:09:45 PM

I am very confused. Too many "solutions" here! I reset my ES6100 to factory per stupid Samsung live chat. Now, I need firmware and STILL no internet. DNS manual disappears when I try to punch in any number at all. My husband thinks they set the TV to fail after the warranty. I do not want to buy additional gear to fix this. This seems to be Samsung's responsibility, and I'm appalled at the number of complaints and all the time/money you fine people have invested. I hope Samsung is paying attention. This does not make them look good. So, no internet, no Netflix. Maybe Netflix can get them to do something if everyone with this problem cancels.
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May 26, 2015 3:02:40 PM

Changing the DSN to 8.8.8.8 worked. I read dozens of ideas on different forums and did not attempt any of them until this solution popped up. I was connecting to wireless router and network but not the Internet. This worked immediately. I went into Network settings, changed the DSN from auto to manual and easily typed in the new code. Immediately after entering the new code, a message popped up stating the Internet was successfully connected. I clicked on my Netflix App and all is working.
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June 2, 2015 8:29:07 AM

This worked for me thanks.
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June 2, 2015 2:11:35 PM

Hello, I have a 4K UE65HU8280TXZG Smart tv. I got frequently " Network cable disconnected" message. The TV is wired. I have the latest firmware , but no luck. Sometimes the message pops up , then dissapear, but somtimest it drops the current video, and go back to source selecting screen, where my NAS is available. Any idea ?
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June 17, 2015 1:39:36 PM

i have the solution for wifi smart tv that it disconnect
1- shutdown ur tv
2-then press quickly bottom info then menu then mute then power on
list will open
3- enter control then sub option then
WIFI REGION MAKE IT (A)
4- make power off then on and try Ur wireless

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June 21, 2015 10:23:02 AM

None of these 4 pages of suggestions worked for me to date. Changing DNS. Factory reset. Changing WiFi Region, Wired Ethernet, etc.

Thanks for firmware update 1057 it not only has disabled my ability to connect to the internet, it began rebooting the TV randomly every now and then which is VERY annoying.

This is my first and last Samsung TV. My 7 year Sony XBR has served me best to this day. It's back to Sony for me from now on.
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June 23, 2015 7:32:20 AM

Samsung UN60ES8000FXZA would not connect to the internet and would turn on and off a few times. Long story short: I replaced the WI-FI module located on the lower left corner of the TV set. Remove the metal cover on the back then remove the larger plastic outer cover and the WI-FI module is on the left side, the bluetooth module is on the right side. Part number is on the module. Bought a used one for $45 Shipped at Shopjimmy.com. Problem solved.
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June 24, 2015 4:05:41 PM

bsmitty777 said:
sparkyst3 said:
I'm finding many threads on this site and across the internet regarding network connection issues with Samsung tvs. Unfortunately, I've only found one site which actually discusses the issue I'm having but no solution was found (http://www.experthelp.com/question/726072/have-a-samsun...). The rest of the threads and sites pertain to issues that I'm not experience. So, here is my description of the issue I'm experiencing and I apologize for not using correct language.

I have a Samsung UN60ES8000 that will no longer connect to wireless router. I discovered this by trying to get on Netflix or other app and it gave me network connection error with option to go to network settings. I've had the tv almost 2yrs and has always connected to the same router, which is operating fine and other devices in the house are connected to it without issues. When I go thru Network Settings to re-set up the wireless network, it will search for networks and will only display my network (none of the other wifi networks nearby like it used to) for about 1 second and then the entire menu disappears. 2days ago I called Samsung support who confirmed my firmware is the latest version (version 001056), they had me try manually entering DNS to 8.8.8.8 or 8.8.4.4 but this did not solve anything as many other threads have said this resolves connection issues. Also, before calling Samsung, I tried to mirror the tv IP settings to reflect those of my laptop or other devices which connect to my wireless network just fine, but this did not work either. Finally, they wanted to try resetting the tv back to factory settings. After doing this and going thru the initial tv setup questions, the tv seemed to find and connect to my network again (don't recall seeing any of the nearby networks on the list though). I was so happy to finally have it fixed! But, the following morning I tried getting on smart hub to listen to Pandora and once again the network connection issue was back. Sure enough it was not connecting, when going thru the network setup it would only display my router (none of the nearby networks) for 1 second (maybe even less) and the entire menu would disappear or close. I tried same steps (manually enter dns and reset tv again), but the network connection failed to show my network after the reset. Also a note on the reset, I noticed the TV says this option will reset the tv to factory settings but network settings will not be affected. Since the network is the issue I'm having, is there a reset option that does reset network connections/settings? I repeated all the steps that Samsung had me do the night before at least a couple times, but still no luck. I don't understand how to get resolved if I have latest version of firmware. I tried downloading the firmware to usb anyways, just to reinstall in case it was corrupt on the tv, but Samsung's website does not have the newest version available for download. They only have version 1054.4 and when I spoke to Samsung two days ago, they said my version (version 1056) is the latest version. I tried downloading the older version (1054.4) anyways at http://www.samsung.com/us/support/owners/product/UN60ES... (thinking it would just update to the newest version later), but when I tried updating on the tv, it said no update files could be found on the usb device. This might be a whole other issue and maybe some different attempts may work but I'd rather just try posting online where so many have provided feedback/solutions to similar issues. I don't know why the reset would solve the problem one day, then the next morning it was back to not working and resetting the tv again does not fix the problem like it did the day before.

Just to reiterate the problem and steps I've taken so far - Problem: Won't connect to wifi, network settings menu on tv disappears immediately after searching for networks. Firmware version is 1056, tried manually entering DNS to 8.8.8.8 and 8.8.4.4 (neither worked), then reset tv to factory settings. The reset solved the issue, but was back to not working the following day and no longer works when I try resetting again.


Having the EXACT same issue after updating to 1056 yesterday, hopefully an actual working update is soon to be released.


Buy a new wifi card and install it. Be sure to get the one for your model tv. They are very small (1.25x1.25) in.

There are 3 types for the samsung. You can buy direct from samsung parts for 80 bucks or look on ebay for less than half that.
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June 28, 2015 8:40:28 PM

This is a hack attack. Your TV has been compromised, and they (the hackers) are trying to get your router password. They get through the router to your TV because they have hacked Samsung servers and go straight to your TV, then place a gateway on your TV. You give them your network password to get to your router, then they are in, even after you have updated your firmware on the TV (hack is gone, but they now can get into your router/network).
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July 10, 2015 7:53:00 AM

I was having this same issue over the last month. There must be some caching issue with the network settings. I was tinkering with the settings and this is what I did to correct the issue. POSSIBLE FIX: On the Smart Hub screen, click on the 'source' icon. Now hit your red "A" button on the remote to "Refresh" your sources. Now go back to the smart hub and try going into Netflix or YouTube. You should be connected. Worked for me!
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July 16, 2015 5:50:16 AM

Hi All-

Update 1057 disabled the "locate networks" function. 4 separate calls in to Samsung reveal they are unable to identify the problem -, no less find the cause then a stand alone solution. The solutions offered at tier 1 assume that the network can be located but not connected to. One rep asked me to reset all my network ports, change the network name and password. another told me to rewire the house to allow for a wired connection to the modem. I expected to be told to adjust the temp on the fridge next. Very frustrating... I pointed out to the last "supervisor" that there is a documented problem here, her reply : there is no problem, you need to pay to have your TV serviced.

while fiddling with the settings, i noticed that the setting options were different from one source to another. Some sources have settings that are "greyed out" that when clicked on indicate that the function isnt available. I found a source that had all settings available, but cant recall which one it was. I clicked Soft A/P on, then initiated the wireless sequence. A slightly different screen appeared, the available networks briefly flashed, then the screen returned to the previous menu options.

I then checked the source menu, and found that i now had access to the network computers and server. A check of the IP data then indicated the connection had been made.

I cannot be sure that this actually was the solution, but I now have a smart TV again.


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July 16, 2015 1:48:47 PM

I'm having the same issues with my EN55ES6100. Wifi connection worked fine for 2 years and just recently will not connect. All other devices at home work fine. Tried factory reset to no avail. TV will go online with cable connection but not Wifi. Can't use wired connection full time though as modem is in next room. Could sure use some help!
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July 19, 2015 4:55:35 AM

sparkyst3 said:
I'm finding many threads on this site and across the internet regarding network connection issues with Samsung tvs. Unfortunately, I've only found one site which actually discusses the issue I'm having but no solution was found (http://www.experthelp.com/question/726072/have-a-samsun...). The rest of the threads and sites pertain to issues that I'm not experience. So, here is my description of the issue I'm experiencing and I apologize for not using correct language.

I have a Samsung UN60ES8000 that will no longer connect to wireless router. I discovered this by trying to get on Netflix or other app and it gave me network connection error with option to go to network settings. I've had the tv almost 2yrs and has always connected to the same router, which is operating fine and other devices in the house are connected to it without issues. When I go thru Network Settings to re-set up the wireless network, it will search for networks and will only display my network (none of the other wifi networks nearby like it used to) for about 1 second and then the entire menu disappears. 2days ago I called Samsung support who confirmed my firmware is the latest version (version 001056), they had me try manually entering DNS to 8.8.8.8 or 8.8.4.4 but this did not solve anything as many other threads have said this resolves connection issues. Also, before calling Samsung, I tried to mirror the tv IP settings to reflect those of my laptop or other devices which connect to my wireless network just fine, but this did not work either. Finally, they wanted to try resetting the tv back to factory settings. After doing this and going thru the initial tv setup questions, the tv seemed to find and connect to my network again (don't recall seeing any of the nearby networks on the list though). I was so happy to finally have it fixed! But, the following morning I tried getting on smart hub to listen to Pandora and once again the network connection issue was back. Sure enough it was not connecting, when going thru the network setup it would only display my router (none of the nearby networks) for 1 second (maybe even less) and the entire menu would disappear or close. I tried same steps (manually enter dns and reset tv again), but the network connection failed to show my network after the reset. Also a note on the reset, I noticed the TV says this option will reset the tv to factory settings but network settings will not be affected. Since the network is the issue I'm having, is there a reset option that does reset network connections/settings? I repeated all the steps that Samsung had me do the night before at least a couple times, but still no luck. I don't understand how to get resolved if I have latest version of firmware. I tried downloading the firmware to usb anyways, just to reinstall in case it was corrupt on the tv, but Samsung's website does not have the newest version available for download. They only have version 1054.4 and when I spoke to Samsung two days ago, they said my version (version 1056) is the latest version. I tried downloading the older version (1054.4) anyways at http://www.samsung.com/us/support/owners/product/UN60ES... (thinking it would just update to the newest version later), but when I tried updating on the tv, it said no update files could be found on the usb device. This might be a whole other issue and maybe some different attempts may work but I'd rather just try posting online where so many have provided feedback/solutions to similar issues. I don't know why the reset would solve the problem one day, then the next morning it was back to not working and resetting the tv again does not fix the problem like it did the day before.

Just to reiterate the problem and steps I've taken so far - Problem: Won't connect to wifi, network settings menu on tv disappears immediately after searching for networks. Firmware version is 1056, tried manually entering DNS to 8.8.8.8 and 8.8.4.4 (neither worked), then reset tv to factory settings. The reset solved the issue, but was back to not working the following day and no longer works when I try resetting again.


I have the same problems there seem to be no fix to this issue from Samsung it all started with an update. However with that being said there is a workaround u could do every time you want to use it. Go to network settings....... If u are seeing the AP setting highlighted turn it on ( if its on turn it off) then go back to search for wireless network and it will work. Only problem you have to do this every time u want to use the WiFi. If the AP is not hoghlited u have to turn the TV on and off until it is.
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July 19, 2015 7:09:14 AM

Turning it off and on again does allow the TV to see available networks but the input screen disappears before I can complete the login process.
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July 25, 2015 1:34:02 AM

I found this solution on cNet which helped me with my tv wifi issue, i have a samsung UN55ES8000 TV


Problems: Ue65es8000
wifi search network and after that suddenly skip out ....
no connect to wifi
just connect to first wifi that i config at the first time
in secret menu: sometimes i saw wifi MAC and sometime it show fail massage

solution :
turn tv off mode
push info > menu > mute > power ( it is secret or service menu ) >>>> on my tv i had to press Mute>1>8>2>power to enter service mode
be careful, don't change others things
go to: Control > sub option and change "wifi region" and chose A
go back
go to: SVC > SVC reset

now your tv will be restart again and ask you to config it

I hope it work for you too
Please report you test here
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July 25, 2015 4:37:08 AM

Only worked temporarily. Is there a way to check some of the other settings in the secret menus?
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July 25, 2015 5:25:29 AM

Ah, it only worked temporarily. Back to no connection.
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July 26, 2015 2:25:17 PM

Unfortunately that's all I had to do to get my wifi to work on my tv, it never stopped working for me after following those steps, maybe if you don't have the same UN**ES8000? Series TV? Also I have the newest firmware installed on my tv, also forgot to mention but I also did a reset on my Smart Hub after I did those steps, to do so open smart hub for you tv> the hit the tools button on the remote and then do a smart hub rest (will delete all apps and widgets you have install and you will need to re log in to Samsung account if you have one)

Maybe that's why mine never stopped working?
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July 31, 2015 6:15:25 AM

jtdesign said:
Is anyone having problems with their TV powering off after 15-20 seconds? I have a 4k TV and since updating to the latest firm ware last Thursday night (4/30) the TV powers down every 15-20 seconds. Samsung told me they are working on a new update to fix the problem. Haven't seen it yet.

Thanks


Yes! I have a UN46C7100 and a UN32EH5300 and both power off and then back on randomly!
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August 18, 2015 7:12:01 PM

performed these steps

1 mute 182 power sequence
2. option>wifi region A
3. factory reset
4.search for wifi
5. input security code & connected
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August 20, 2015 9:16:44 AM

Hi Everyone,
I’ve never posted on a forum before but I was compelled to write regarding this issue. As everyone in this forum experienced, you spend approximately $1000 on a Samsung smart tv with a great picture that can connect to wifi to primarily view Netflix or other services. Unfortunately, after one hour, the wifi would not connect. Everything that happened to ‘sparkyst3’ happened to me. I did however get the wifi to work a couple days later and it is still working 3 months later with no issues.
Items:
Samsung 60” model UN60J62D
Wireless router - Comcast wireless router
2nd Wireless router – Linksys generic router

Summary:
Linksys router – make the wifi signal password simple
Plugged Linksys router into the Comcast router with a Cat5 cable
Samsung TV – connect to wifi signal of the Linksys router
Look on Iphone or smartphone connected to the Comcast wireless for settings
Inputted the wireless settings from iphone to Samsung TV – see details below.

The long version:
My iphone and other devices in the house worked perfectly for years. I was not going to change all the settings on all the devices if I changed the settings on the comcast wifi. I connected the Linksys generic router to the comcast wireless router thru a cat5 cable. I made the wifi password simple on the linksys router (no periods, symbols, or even capital letters). I connected the samsung to the linksys wireless. I looked on my iphone in the settings and retrieved the subnet mask, default gateway, and DNS and secondary DNS which is connected to the comcast wireless. I manually changed the ip settings on the samsung tv to another number but within the range of ips the linksys router was giving out. For example I changed the ip address the linkysys router gave to the samsung tv from 192.168.1.5 to 192.168.1.35 . I left the subnet mask the same. I plugged in the default gateway I got from the iphone into the samsung tv. I also manually input in the DNS and secondary DNS from the iphone into the samsung. I believe the samsung tv did not have the correct dns, default gateway, or even the correct ip address from all the resetting of the tv, resetting the smart hub to factory defaults, updating the firemware, etc that I did to try to make the wifi connection work. I also heard from another samsung tv owner that having a simple wifi password let his tv connect to the wifi. The weird part is that in my kid’s bedroom, I have a 32” Samsung tv model # UN32H5201AFXZA and the wifi connection has pretty much worked great since I’ve had it over the past year.

Hope this helps.


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September 5, 2015 11:59:46 AM

I am pretty livid about this issue. I'm had my 60'' Samsung for 3 years, paid a ton for it, suddenly the network issues came up and a year later there is still no legit fix for this from Samsung? How is that possible. None of the fixes I've read here or anywhere else have worked for me. Absolutely ridiculous.

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September 21, 2015 4:25:24 PM

I experienced no ability to connect to a wireless connection suddenly. When I went through the menu to connect to my wireless connection, it would get all the way to briefly showing the available wireless networks, then the menu would disappear.

SOLUTION FOR ME: I realized I had connected a blue-ray dvd player into my media mix that had the capability of a wireless connection. It was hardwired into the tv, and gave the tv two sources. It was (was being the operative word!) a frustrating player because it woul make my tv go between two sources when the player buttons were pushed (i.e , my source was set to watch a dvd, then when I hit play, the darn player would change to the second source and I would be back to watching tv instead of the dvd). I unplugged the DVD player from the power source, and GUESS WHAT? I was able to get my wireless set up on my tv just like I always had done in the past. WHEW - thought the tv would cost me money for a fix. Now - in search of a dvd player that works better than the Panasonic piece of junk I had!
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September 24, 2015 5:25:13 AM

davidz112 said:
I have a Samsung smart TV model no. UN60D8000 I was on the Samsung Website checking to see if any firmware updates were released to resolve the issue and a samsung live chat popped up, so I asked the question there and got it resolved.
I hope this helps, I followed these steps and I am up and running. On you remote do the following.
1. Click Menu
2. Network
2. Network Status (wait for it)
3. IP Settings
4. Change DNS server mode to manual from obtain automatically and enter
208-67-222-222 as the DNS server and press Enter.
5. Now select ok and TV should show connected status.

Thats it I hope this helps.


After searching all over the web of weeks for a solution, this worked for my 2011 Samsung UN55D6500. I have no idea why the DNS would matter, but I tried every solution offered on this and other sites, only to find that this simple DNS setting change made my TV instantly work again. Thank you very much!!
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October 10, 2015 1:40:36 PM

Hi all,

I had this problem in the last week with my d8000. I tried switching to a wired connection, no luck. I tried various DNS server configs as people suggested, also no luck. I reset my smart hub, still nothing.

Then I found a fix in a forum where people were discussing getting netflix to work. It was quite simple! Basically, reset your smart hubs country setting.

1. Change to another country within smart hub. This can be done by hitting >>289<< while smart hub is running.
(Note the >> is the fast forward button and << is rewind).
2. Change to Australia. Wait a few seconds and agree to the samsung terms and conditions.
3. Repeat above, but change to UK.
4. Enjoy
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October 10, 2015 4:10:48 PM

I have the EXACTLY same problem with the OT. Mine is UN65ES8000F.

Yesterday, I performed software update to 1059.0. After this update, I cannot connect to internet via wireless. If I go to Network Setting, it keeps on searching for wireless access points and just stops without finding any. If I turn off and on the TV and go to Network Setting again, it finds the access points but after 1 or 2 seconds the screen disappears. This is happening right after updating the firmware 1059.0. I noticed that the latest firmware on the support site is the same version so there's nothing to update at this point.

I bascially tried all solutions provided in this thread however, it seems like many of them are slightly different problem. Mine is exactly same with the original poster @sparkst3, have you fixed your problem yet? If so, which solution worked for you?
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October 12, 2015 11:12:12 AM

Thanks Guys, came back from holiday on Saturday to find Smart Hub giving the notorious not connected to network messages, despite working without any problem for more than 3 years. Tried resetting everything in sight, chasing round the network to check it was working, nothing. Found the change country fix and voila all good again. I couldn't find a way of rebooting Smart Hub (switch it off and on again principle) but by changing country it unloads the UK apps and loads those from whichever country you chose, going back to UK reloads UK apps apparently getting rid of the software/firmware hangup that caused the problem. That's what I think anyway.

To add insult to injury, phone upset Bluetooth in the car this morning, so as well as trying to sort out Smart Hub, I had that to contend with (solved by resetting phone after about an hour of trying to work out what was wrong)

Thanks again, Tim
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October 12, 2015 12:52:38 PM

TimK52 said:
Thanks Guys, came back from holiday on Saturday to find Smart Hub giving the notorious not connected to network messages, despite working without any problem for more than 3 years. Tried resetting everything in sight, chasing round the network to check it was working, nothing. Found the change country fix and voila all good again. I couldn't find a way of rebooting Smart Hub (switch it off and on again principle) but by changing country it unloads the UK apps and loads those from whichever country you chose, going back to UK reloads UK apps apparently getting rid of the software/firmware hangup that caused the problem. That's what I think anyway.

To add insult to injury, phone upset Bluetooth in the car this morning, so as well as trying to sort out Smart Hub, I had that to contend with (solved by resetting phone after about an hour of trying to work out what was wrong)

Thanks again, Tim


This is a different issue with the original posters. Your problem occurred to my other Samsung TV but changing the country in SmartHub fixed it as well. The issue with the original poster is that the wireless connection does not work at all or the network search screen disappears itself. No wireless connection works at all due to the firmware error.
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October 12, 2015 5:33:13 PM

Jamesmanderson1981 said:
Hi all,

I had this problem in the last week with my d8000. I tried switching to a wired connection, no luck. I tried various DNS server configs as people suggested, also no luck. I reset my smart hub, still nothing.

Then I found a fix in a forum where people were discussing getting netflix to work. It was quite simple! Basically, reset your smart hubs country setting.

1. Change to another country within smart hub. This can be done by hitting >>289<< while smart hub is running.
(Note the >> is the fast forward button and << is rewind).
2. Change to Australia. Wait a few seconds and agree to the samsung terms and conditions.
3. Repeat above, but change to UK.
4. Enjoy


This worked!
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October 13, 2015 10:11:47 AM

I just spoke with Samsung Support for 2 hrs (including "hold" time). They performed remote support with my wired connection but couldn't really do anything because they problem was with wireless network. I had to explain my problem many many times and they kept on giving me crap like router distance. So finally they concluded they cannot do anything about it. They said other models don't have this problem withe the software update. They suggested me to contact local technician for repair- which costs $110 for diagnose it self. The cost could be anywhere $110+ repair. I am so angry now because the only thing i have done is software update. That updated just messed up my TV and I have to pay my own money to repair it.

The Smart Hub issue with country setting fix is not related to the original poster's thread. It's a separate issue. Does any one have the same issue with the original posters (or mine)?
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October 22, 2015 10:24:15 AM

Have been having the same issue with my Samsung smart tv.
I couldn't find a solution which worked anywhere but managed to get a quick fix for me anyway from Samsung.

Carry out a factory reset on your TV.

Press info, menu then mute in turn not all together.
A sub menu will appear after the TV resets by shutting down then powering back up again.
If it goes off but will not switch on again. Wait 30 seconds and press the power button on the remote.

You should now be seeing a menu with factory reset at the top.
Click on this and enter your pin number, if you have not entered a pin number on your initial set up out the box then enter 0000

Your TV should now reset and start at the setup menu which you would have got when you first switched it on at purchase.

Connect your network as normal and now you should be ok to turn off your TV and the password is saved.

This worked a treat for me and I hope it helps anyone with a similar issue.

If all else fails contact the Samsung help desk who will walk you through it step by step.

Thanks and good luck.



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October 31, 2015 4:24:21 PM

Rustam Goygov said:
Alright! ...
Please let me know if it helped you.



I was almost on the verge of breaking my TV... you are awesome... "Mute 182 Power (when TV switched off) > Control > Sub option > WiFi region > A" did the trick

Thanks, now able to connect to my wireless. I recently changed my wireless router (Time warner replacement) and TV would not connect to it with all above observations.. Tried several hours before following exactly as suggested in this post
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November 5, 2015 2:17:50 PM

Similar situation here. Was able to fix wireless by switching WiFi region to A in service menu , updated firmware online to 1059 and now wireless get back to not working . this is frustrating ....
Were you able to fixed that ?
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November 8, 2015 1:25:48 PM

hickkart said:
Rustam Goygov said:
Alright! ...
Please let me know if it helped you.



I was almost on the verge of breaking my TV... you are awesome... "Mute 182 Power (when TV switched off) > Control > Sub option > WiFi region > A" did the trick

Thanks, now able to connect to my wireless. I recently changed my wireless router (Time warner replacement) and TV would not connect to it with all above observations.. Tried several hours before following exactly as suggested in this post


This WORKED LIKE A CHARM for us! We had same issues, we could never connect to the wifi. The TV would sometimes detect wifi during setup (always had to reboot tv) but when we try to select or enter in the wifi pwd....the setup screen would disappear. I updated the firmware to the latest version, 002004 which didn't fix the issue. I followed the above steps:


    Turn off TV,
    Press on remote: Mute 182
    Power On TV
    New Control panel shows up on left side of TV > Control > Sub option > WiFi region > "A"
    Our region was changed from S to A

Viola - everything works
I also noticed when running the Network Status test, it would now test wifi as well. Previously, it would ONLY test wired and we never had wired. Thanks so much for posting this as we called tech support and they tried sell us on service request ... I knew it was NOT our router.

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November 10, 2015 4:24:41 PM

sparkyst3 said:
Changing name of wifi network did not help. The Network Settings screen still disappears when going thru the "Searching Wireless Routers" step.


Ive been looking thru the net as for some reason my ue58es6300 is having the same issue as yours. Everytime i try and scan for a network it kicks me out. I was going to try a smart hub reset but need the code and 0000 doesn't work and dont ever remember having to put a code in.
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December 12, 2015 8:31:38 PM

Turbodtec said:
I contacted Samsung with the same problems you have and they gave me the same line of crap. They said I needed to have my wireless adapter replaced. After hanging up the phone with the tech I performed the "hard factory reset" by powering off the tv then pressing mute-1-8-2-power on then scrolled over to factory reset. This completely reset my tv and OMG... That wireless adapter that the retarded Samsung tech said was broken, magically is unbroken... Anyway, once the TV has been setup, go to your wireless network and select your router and password and you should be good to go. Hope it helps, dude. Matt


I did the regular reset going through the menu with the remote. Nothing worked. I did what you just suggested and it worked. I was just before replacing the network card. Thanks a ton! Can't believe it worked! This has been going on for a month or more.
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December 13, 2015 2:37:30 PM

I had same issue with my UN60ES8000 after upgrading to Xfinity X1 Platform. First it would not find any WiFi network, kept going back to the Start Search dialog screen. Then I tried reset the TV to factory deault and upgrading firmware (USB) to V1059 I believe. The search for WiFi networks did start but the results would only appear for a split of a second and it would disappear before I could do anything.

This issue was *incidentally* resolved because the reset of TV to factory default messed up my device names in my iPhone's Chromecast app, so I removed the Chromecast device from TV and reset it, after this, I tried setting the Wifi, it worked!

So it looked like a hardware or signal conflict issue to me, and if you have any Wifi/Bluetooth devices connected to the TV try remove them before setting up Wifi connection.
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December 25, 2015 1:53:10 PM

Hi guys,
I own a Samsung Smart TV UN55ES8000F since 2012 and have the same issue as tons of other people around the world!

NO WIFI
RANDOM POWER OFF AND ON again

I have tried a lot of solutions I came across on the internet and none worked.
So a few days ago I opened up that damn thing, checked all cables, capasitors and visually for any damage/corrosion.
ALL GOOD.

So I decided to disconnect the Wifi Module. I noticed it being super hot to the touch.
Pulled the cable, put it back together and been watching Movies since then with no power off and on.
I strongly believe that the wifi module is the culprit. I've ordered a new one and will find out in a few days if my assumption is right. Try to post if yes or no so everybody can get their TV fixed for cheap.

Cheers
Heiko from Kelowna/Canada

UPDATE (08January2016) UPDATE

I finally received the replacement wireless module and installed it 2 days ago!
(Replaced the original Wifi-Module is a BN59-01148C with a BN59-01148B)

Have had no problem with wifi or the TV shutting itself off since then.
Hopefully it stays this way and might help somebody out there.
Bought the module for 80 Canadien!

Cheers
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December 27, 2015 1:12:11 PM

"Yaril" was correct. I own un55es8000 and faced similar issue ("cannot connect to internet") after moved to new state and with new inet service provider's wifi rounter connection. Previously connected with my own router (Netgear). just updated the latest system update (#1059) and rebooted the system. connection issue got resolved. Hope needs to monitor for couple of days. Just have it a try. Thanks Yaril. Manickam
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