I am trying to watch a live stream a static sound happens before the streamer talks... I thought it was just that person so i tried to watch Netflix. The same thing happened. I pulled out my headphones and the speakers played the same static sound. I closed firefox and tried chrome but it was just as bad. I muted my browsers and so far WinGrooves hasn't been interrupted. This laptop was a Christmas present. I hope the sound card isn't already done. Thanks!