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AMD Radeon HD 7970M and Intel 4000 Overheating using Switchable Graphics

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  • GPUs
  • Alienware
  • Overheat
  • Graphics
  • Configuration
Last response: in Laptop Tech Support
December 15, 2014 3:17:46 AM

I just recently purchased a 144hz monitor for my Alienware m17xR4 and am currently using a mini-DP to DP cable to connect the two. The thing here is that I have to enable switchable graphics in order for the mini displayport output to work. With that being said, I've recently gotten several force shutdowns due to my GPU (both) overheating, going up to 100 deg C when running a game and sitting at 60 deg C while idle. Both drivers are up to date. This happens when I connect the monitor and my laptop using an HDMI port as well, which is how I narrowed it down to it being switchable graphics. When I turn switchable graphics off, the computer sits at ~40 deg C and goes up to about 80 at most when being pushed. I would most certainly like to utilize what I have, and run everything at 144fps, which my computer is certainly capable of (other than overheating). Would anyone happen to know a solution to these high temperatures, or how to enable the mini-DP port on my laptop without enabling switchable graphics? Thanks!

More about : amd radeon 7970m intel 4000 overheating switchable graphics

December 15, 2014 4:23:33 AM

what is your monitor resolution?
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December 15, 2014 12:34:07 PM

blacksheep123 said:
what is your monitor resolution?


1920x1080 at 60hz at the moment, since it's through HDMI and w/ switchable graphics off.

When I turn switchable graphics on, I change it to 1920x1080 at 144hz, connecting through mini-dp -> DP.
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December 15, 2014 1:49:18 PM

Snoffles said:
blacksheep123 said:
what is your monitor resolution?


1920x1080 at 60hz at the moment, since it's through HDMI and w/ switchable graphics off.

When I turn switchable graphics on, I change it to 1920x1080 at 144hz, connecting through mini-dp -> DP.


is the laptop monitor being on too while gaming?
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December 15, 2014 5:06:32 PM

blacksheep123 said:
Snoffles said:
blacksheep123 said:
what is your monitor resolution?


1920x1080 at 60hz at the moment, since it's through HDMI and w/ switchable graphics off.

When I turn switchable graphics on, I change it to 1920x1080 at 144hz, connecting through mini-dp -> DP.


is the laptop monitor being on too while gaming?


Yes, I haven't tried turning disabling it though. I'll let you know how that goes.

UPDATE: It helps significantly! Thank you very much, I'm surprised I overlooked that option. Still though, it's kinda disappointing that I have to do this just to get 144hz.
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December 15, 2014 9:59:57 PM

blacksheep123 said:
Snoffles said:
blacksheep123 said:
what is your monitor resolution?


1920x1080 at 60hz at the moment, since it's through HDMI and w/ switchable graphics off.

When I turn switchable graphics on, I change it to 1920x1080 at 144hz, connecting through mini-dp -> DP.


is the laptop monitor being on too while gaming?


Update #2: While it did help significantly, my computer actually just overheated again and did shut itself down during a game. I think this might be the integrated GPU overheating though, I'm not sure. I'm very hesitant to test it out again but I'll post an update when I figure it out.
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December 16, 2014 3:43:46 AM

Snoffles said:
blacksheep123 said:
Snoffles said:
blacksheep123 said:
what is your monitor resolution?


1920x1080 at 60hz at the moment, since it's through HDMI and w/ switchable graphics off.

When I turn switchable graphics on, I change it to 1920x1080 at 144hz, connecting through mini-dp -> DP.


is the laptop monitor being on too while gaming?


Update #2: While it did help significantly, my computer actually just overheated again and did shut itself down during a game. I think this might be the integrated GPU overheating though, I'm not sure. I'm very hesitant to test it out again but I'll post an update when I figure it out.


take it to a service center and get the dust cleaned from your laptop..also replace the cooling paste on the cpu and gpu
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December 16, 2014 3:52:30 AM

blacksheep123 said:
Snoffles said:
blacksheep123 said:
Snoffles said:
blacksheep123 said:
what is your monitor resolution?


1920x1080 at 60hz at the moment, since it's through HDMI and w/ switchable graphics off.

When I turn switchable graphics on, I change it to 1920x1080 at 144hz, connecting through mini-dp -> DP.


is the laptop monitor being on too while gaming?


Update #2: While it did help significantly, my computer actually just overheated again and did shut itself down during a game. I think this might be the integrated GPU overheating though, I'm not sure. I'm very hesitant to test it out again but I'll post an update when I figure it out.


take it to a service center and get the dust cleaned from your laptop..also replace the cooling paste on the cpu and gpu


Actually I may have figured something out. I went into the BIOS and turned off the CPU Overdrive option (which is checked by default so I never messed with it). The GPU hasn't gone above ~84C so that's calming. Anyways I have already cleaned the dust out of it myself. I'm gonna go get the materials to replace the paste as I've done it myself successfully. I'll post yet another update after that. I've resorted to turning my fan speeds up to 5500rpm during any uptime for GPU/CPU intensive programs as well as turning off my laptop's monitor. Thanks for your help though. I think it's safe to close this thread.
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December 16, 2014 3:54:57 AM

Snoffles said:
blacksheep123 said:
Snoffles said:
blacksheep123 said:
Snoffles said:
blacksheep123 said:
what is your monitor resolution?


1920x1080 at 60hz at the moment, since it's through HDMI and w/ switchable graphics off.

When I turn switchable graphics on, I change it to 1920x1080 at 144hz, connecting through mini-dp -> DP.


is the laptop monitor being on too while gaming?


Update #2: While it did help significantly, my computer actually just overheated again and did shut itself down during a game. I think this might be the integrated GPU overheating though, I'm not sure. I'm very hesitant to test it out again but I'll post an update when I figure it out.


take it to a service center and get the dust cleaned from your laptop..also replace the cooling paste on the cpu and gpu


Actually I may have figured something out. I went into the BIOS and turned off the CPU Overdrive option (which is checked by default so I never messed with it). The GPU hasn't gone above ~84C so that's calming. Anyways I have already cleaned the dust out of it myself. I'm gonna go get the materials to replace the paste as I've done it myself successfully. I'll post yet another update after that. I've resorted to turning my fan speeds up to 5500rpm during any uptime for GPU/CPU intensive programs as well as turning off my laptop's monitor. Thanks for your help though. I think it's safe to close this thread.


well , i tried

glad its fixed
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