Toshiba laptop restore to factory settings

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dariens007

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Aug 19, 2009

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• Oct 26, 2014

• #2

what toshiba latop do you have? version and model number

 

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Jess2807

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Oct 26, 2014

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• Oct 26, 2014

• #3

It's a Satelitte C55D-A-149

 

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dariens007

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Aug 19, 2009

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• Oct 26, 2014
• Solution

• #4

err...i'm not sure if you want to post yoru serial number? anyway here...

https/support.toshiba.com/support/viewContentDetail?contentId=2737864

 

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Solution

PCIBUSDRIVER

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Oct 22, 2014

39

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4,610

• Oct 26, 2014

• #5

are you using the recovery disks? or the HDD recovery method, please describe

 

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Jess2807

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Oct 26, 2014

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• Oct 26, 2014

• #6

Thanks dariens007 and I'm not using recovery disks and I don't know what the HDD recovery method is

 

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Jess2807

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Oct 26, 2014

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• Oct 26, 2014

• #7

I've used that link and the problem is I can't even access my laptop troubleshoot because it's stuck on the recovery screen an won't let me go any further. It says my PC needs to be repaired and comes up with an error code!

 

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dariens007

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• Oct 26, 2014

• #8

wha'ts the error codeA?

 

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Jess2807

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Oct 26, 2014

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• Oct 26, 2014

• #9

The error code is 0xc0000185

 

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dariens007

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• #10

maybe a bad harddrive....sounds like you need to take it to a repair man

do you happen to have the actual recovery CD media? if the restore option, which we were trying to acces on your harddrive, are corrupt then that may work if not it could mean bad harddrive. if the reocvery cd work then maybe it was corrupt. either way sounds like the HDD is acting funny.

have the actual recovery media?

 

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Jess2807

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Oct 26, 2014

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• Oct 26, 2014

• #11

I Don't have recovery media or a disk as it didn't come with one and the command prompt doesn't work as it goes straight back to the toshiba loading page and then goes straight back to telling me I need to repair it again. I'm hoping I don't need to send it off or pay any more money as I don't have the time and it's not even 12 months old and this Is the 3rd time something has gone wrong with it.

 

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dariens007

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• Oct 26, 2014

• #12

i mean i work on computers but for yours i would end up swapping out the harddrive and ordering the restoration cds from toshiba to see if that would work. if it is the harddrive going bad then that would fix it, if not then there is something else physically wrong with the notebook. it's unfortunate but it looks like you may have to try that option, i think it's the cheapest about 100 dollars total 70 for hdd and 30 for toshiba to send you replacement resotration cd's. or pay substantially more to have it repaired officially by toshiba, or roll the dice and try a mom and pop shop....

 

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Jess2807

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Oct 26, 2014

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• Oct 26, 2014

• #13

What do you mean swap the hard drive as I had to replace the disk drive a month ago because that stopped working and is there no other way of setting it back to factory settings?

 

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dariens007

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• Oct 26, 2014

• #14

the error you said you were getting made me think of a failing harddrive. i have spares so i would quickly swap the drive out and reinstall the operating system from the system restore cds

put it like this, only 2 ways to restore system. 1 is form the harddrive, one is from the CD. your harddrive wont do it so you need the CD's. get the cd's then try it form there. if that doesn't work then i would swap the harddrive and try it again with a new one. if that doesn't work then laptop needs to get sent in for repair i would think.

 

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dariens007

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• Oct 26, 2014

• #15

i mean i'ts spending maybe 100 bucks apposed to like 250 possibly, might be worth a shot. but i'd purchase the restoration cds from toshiba anyway and try that first

 

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Jess2807

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Oct 26, 2014

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• Oct 26, 2014

• #16

Thanks I'll try the resoration CDs if not I will send it back to the company I bought it from

 

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