- Oct 25, 2014
- 3
- 0
- 4,510
Hello,
Today I bought a pair of headphones from Razer: the Carcharias ones. I plugged them in my computer (an asus laptop) and they worked well - I could hear sounds and music and stuff into my headphones so I assumed everything was fine. When I tried to have a Skype conversation with a friend of mine though, the call automatically cancelled saying there was an issue with the audio port. I check my playback devices and I found out the headphones and the speakers were counted as the same device - means that my headphones mic weren't working and the computer wasn't making a difference between the speakers and the headphones. Thus I tried researching online for solutions and found out it happened to many people. Now comes my second issue: I read almost everywhere that to solve this issue, I had to split the speakers from the headphones. To do so, I had to open my Realtek Audio Manager and change some stuff in the Advanced Settings tab. Here's my issue: I don't have any advanced settings tab. I took a screenshot of my Realtek Audio Manager so you guys can see what I'm talking about:
When I click the yellow thingie in the top right corner, it only gives me the option of disabling or enabling a popup dialog, nothing else.
And just in case you're also willing to help me with my headphones issues, here is a screenshot of my playback devices. 'Show disabled devices' is enabled.
I am desperate. I paid these headphones 70€ specifically to use them on Skype and they don't work, and of course the mic doesn't work either. Besides, I'm concerned about my Realtek Audio Manager which doesn't have an advanced settings tab. If anyone could help me, I'd be really thankful. Also, please excuse my poor english, it isn't my native language.
Thank you in advance.
Today I bought a pair of headphones from Razer: the Carcharias ones. I plugged them in my computer (an asus laptop) and they worked well - I could hear sounds and music and stuff into my headphones so I assumed everything was fine. When I tried to have a Skype conversation with a friend of mine though, the call automatically cancelled saying there was an issue with the audio port. I check my playback devices and I found out the headphones and the speakers were counted as the same device - means that my headphones mic weren't working and the computer wasn't making a difference between the speakers and the headphones. Thus I tried researching online for solutions and found out it happened to many people. Now comes my second issue: I read almost everywhere that to solve this issue, I had to split the speakers from the headphones. To do so, I had to open my Realtek Audio Manager and change some stuff in the Advanced Settings tab. Here's my issue: I don't have any advanced settings tab. I took a screenshot of my Realtek Audio Manager so you guys can see what I'm talking about:
When I click the yellow thingie in the top right corner, it only gives me the option of disabling or enabling a popup dialog, nothing else.
And just in case you're also willing to help me with my headphones issues, here is a screenshot of my playback devices. 'Show disabled devices' is enabled.
I am desperate. I paid these headphones 70€ specifically to use them on Skype and they don't work, and of course the mic doesn't work either. Besides, I'm concerned about my Realtek Audio Manager which doesn't have an advanced settings tab. If anyone could help me, I'd be really thankful. Also, please excuse my poor english, it isn't my native language.
Thank you in advance.
/support.lenovo.com/us/en/downloads/ds029565
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