Hello Tech Experts:
Here's some info: I am using Microspoft (MS) Windows XP Media Center Edition, Version 2002, SP3.
Yes, I know it is an old computer, but we've got a solid relationship together, and I believe my trustee notebook computer came down with the flu or something.
Actually, I purchased this notebook computer August 2006. So, it's only been my computer robot for eight years. Yeah, I know the hard disc has been used for quite some time, but I only use the computer in my home office. I only took it outside on one or two occasions for brief things.
All kidding aside, my problem is that the computer shuts down unexpectedly sometimes.
It started happening most recently when I used my Seagate Backup Plus 1TB drive. Which I use only twice per month to backup my computer system. The Seagate Dashboard would start performing its backup, showing the percentage completed, but would completely shut down my computer at 63%, another attempt it shut down at 35%.
So, I called Seagate Tech Support. The rep helped me check the health of my Backup Plus drive.Start > My Computer > Right Click > Manage > Disc Management. All is okay with the Backup Plus drive.
The problem also occurred when the Backup Plus drive was not even connected to my notebook computer.
Now, I know MS stopped support on my system. Which is why I am here at Toms H/W.
I've also checked my addons at both Firefox and Internet Explorer browsers. All clear there too.
Now, I also have a software program by CompuClever called PC Tuneup Maestro. I haven't renewed it because I think the newer version is probably more for the more current computers using MS Windows 9 or 10. Something like that. I donno, but I ran the older version of PC Tuneup Maestro just to check the system, and it did fix about 55 items.
So, I am kind of confused here. What can be causing my problem?
The tech rep at Seagate sent me a link to download a previous version of their backup program. The theory was that the Seagate Dashboard (more current backup software) was using to much of my notebook computer' resources. The previous version of their backup software is Seagate Manager. I installed the Seagate Manager and Removed the Seagate Dashboard.
I also called back to Seagate Tech Support to report that their manager software was skipping stuff or reporting error in the backup log. The rep then had me change some settings in the program. However, the backup is completing but still has errors. I'm going to have to call back again and find out what is happening with the Seagate Manager backup software, perhaps it has to be tweaked again.
However, I repeat even without the back up plus drive connected to the USB port on my computer my system did still unexpectedly shut down, requiring me to completely boot up the system again.
So, in review, I know the Seagate Backup Plus drive is healthy. I know there is still a problem with the Seagate Manager software during backup of my computer. The Seagate Manager software does show complete, but again it also reports errors. My computer will shut down unexpectedly even without the Seagate Backup Plus drive connected to my notebook computer. However, the problem doesn't seem to happen as frequently without the Seagate Backup Plus drive connected to my notebook computer.
A previous backup using the Seagate Dashboard software completed earlier this month of October 2014 on the 4th. So it was working then. What can be the problem?
I am inclined to believe that something is not right with my computer system.
By the way, my Disc 0 [or (C
] is also showing healthy under Disc Management.
Something is causing this problem to occur. Can you help me solve this annoying problem? Gee, I'm surprised my notebook computer didn't shut down during my typing of this message. Interesting, isn't it?
Thanks folks. If anybody knows how to solve this problem you people do.
Here's some info: I am using Microspoft (MS) Windows XP Media Center Edition, Version 2002, SP3.
Yes, I know it is an old computer, but we've got a solid relationship together, and I believe my trustee notebook computer came down with the flu or something.
Actually, I purchased this notebook computer August 2006. So, it's only been my computer robot for eight years. Yeah, I know the hard disc has been used for quite some time, but I only use the computer in my home office. I only took it outside on one or two occasions for brief things.
All kidding aside, my problem is that the computer shuts down unexpectedly sometimes.
It started happening most recently when I used my Seagate Backup Plus 1TB drive. Which I use only twice per month to backup my computer system. The Seagate Dashboard would start performing its backup, showing the percentage completed, but would completely shut down my computer at 63%, another attempt it shut down at 35%.
So, I called Seagate Tech Support. The rep helped me check the health of my Backup Plus drive.Start > My Computer > Right Click > Manage > Disc Management. All is okay with the Backup Plus drive.
The problem also occurred when the Backup Plus drive was not even connected to my notebook computer.
Now, I know MS stopped support on my system. Which is why I am here at Toms H/W.
I've also checked my addons at both Firefox and Internet Explorer browsers. All clear there too.
Now, I also have a software program by CompuClever called PC Tuneup Maestro. I haven't renewed it because I think the newer version is probably more for the more current computers using MS Windows 9 or 10. Something like that. I donno, but I ran the older version of PC Tuneup Maestro just to check the system, and it did fix about 55 items.
So, I am kind of confused here. What can be causing my problem?
The tech rep at Seagate sent me a link to download a previous version of their backup program. The theory was that the Seagate Dashboard (more current backup software) was using to much of my notebook computer' resources. The previous version of their backup software is Seagate Manager. I installed the Seagate Manager and Removed the Seagate Dashboard.
I also called back to Seagate Tech Support to report that their manager software was skipping stuff or reporting error in the backup log. The rep then had me change some settings in the program. However, the backup is completing but still has errors. I'm going to have to call back again and find out what is happening with the Seagate Manager backup software, perhaps it has to be tweaked again.
However, I repeat even without the back up plus drive connected to the USB port on my computer my system did still unexpectedly shut down, requiring me to completely boot up the system again.
So, in review, I know the Seagate Backup Plus drive is healthy. I know there is still a problem with the Seagate Manager software during backup of my computer. The Seagate Manager software does show complete, but again it also reports errors. My computer will shut down unexpectedly even without the Seagate Backup Plus drive connected to my notebook computer. However, the problem doesn't seem to happen as frequently without the Seagate Backup Plus drive connected to my notebook computer.
A previous backup using the Seagate Dashboard software completed earlier this month of October 2014 on the 4th. So it was working then. What can be the problem?
I am inclined to believe that something is not right with my computer system.
By the way, my Disc 0 [or (C
] is also showing healthy under Disc Management.Something is causing this problem to occur. Can you help me solve this annoying problem? Gee, I'm surprised my notebook computer didn't shut down during my typing of this message. Interesting, isn't it?
Thanks folks. If anybody knows how to solve this problem you people do.
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