Hi
lately i got a very strange laptop issue, i was playing and i was playing that game for one year in my laptop, but in 11th-Oct and strange problem occurred to my laptop my screen was filled with green dots and i wasn't able to move my mice or type any thing in keyboard *freezes* the screen continued working with showing the green dots with the same image the mean it also freeze.
i just hold the power button and i turned my laptop off and when i turn the laptop on the problem occurred to me when i tried to run the game, there were no green dots this time only freezing, i even tried to turn CAPS lock on or off to see if it respond but it didn't, the screen is freezed but it keeps working also i can hear the CPU fan working, i contacted DELL support and they told me to make a diagnostic test for my laptop to seek any hardware issues but i did the test over and over again without any problems in the hardware, so i made a recovery for my laptop to the factory image and when i did that every time i turn on my laptop and when my windows loads the problem occur without even doing anything.
i am sorry for too much talking but i really need help since the DELL support didn't helped me enough and i really want to know if it's a hardware or software problem and i am sorry if there is grammar mistakes
my laptop is inspiron 7520
Intel core i7 2.10 GHz
8 GB RAM
1 TB hard drive
2 GB video card, AMD 7330M ( i am not sure about the version)
lately i got a very strange laptop issue, i was playing and i was playing that game for one year in my laptop, but in 11th-Oct and strange problem occurred to my laptop my screen was filled with green dots and i wasn't able to move my mice or type any thing in keyboard *freezes* the screen continued working with showing the green dots with the same image the mean it also freeze.
i just hold the power button and i turned my laptop off and when i turn the laptop on the problem occurred to me when i tried to run the game, there were no green dots this time only freezing, i even tried to turn CAPS lock on or off to see if it respond but it didn't, the screen is freezed but it keeps working also i can hear the CPU fan working, i contacted DELL support and they told me to make a diagnostic test for my laptop to seek any hardware issues but i did the test over and over again without any problems in the hardware, so i made a recovery for my laptop to the factory image and when i did that every time i turn on my laptop and when my windows loads the problem occur without even doing anything.
i am sorry for too much talking but i really need help since the DELL support didn't helped me enough and i really want to know if it's a hardware or software problem and i am sorry if there is grammar mistakes
my laptop is inspiron 7520
Intel core i7 2.10 GHz
8 GB RAM
1 TB hard drive
2 GB video card, AMD 7330M ( i am not sure about the version)
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