HP Connectivity Issue

spencie14 · Sep 28, 2014

I've just bought a HP 15 Notebook. Since then I have had issues connecting to my wi-fi. I've read multiple articles about the same issue and have tried to resolve it using what I've read. This includes:

Disabling my Adapter and letting my computer find it again.
Removing the drivers and reinstalling them.
Completely wiping my computer.
Activating windows (note: this and wiping my computer provided a temporary solution until the computer either was shutdown and turned on later or it went to sleep.)

It detects my wifi but states the network key is incorrect, I've checked over and over it is correct.

The laptop can connect to another network without fault ie my phone's personal hotspot.

Any assistance would be amazing as I'm using this for work.

Thanks.

spencie14 · Sep 28, 2014

anybody ? D:

jarotech · Sep 28, 2014

Hi, "network key is incorrect", do you mean the password?

spencie14 · Sep 28, 2014

jarotech :

yes.

spencie14 · Sep 28, 2014

Sorry for double post, yes it says network key/password is incorrect although it is 100% correct.

Also, when i click on my network name in the purple bar to the right of the screen the network sometimes has a red and white 'X' next to it, sort of indicating that it's not working. However there are a number of other devices connected without issue?

jarotech · Sep 28, 2014

Did you verify if the problem is not the Cap lock, all the letters are in uppercase in the password.

spencie14 · Sep 28, 2014

the password is 100% correct. I've checked over and over.

jarotech · Sep 28, 2014

I suggest is to click on the WiFi icon, click on the Open Network and Sharing Center, after choose on the left side "Manage wireless networks", click on your network and remove it. Close the windows, and try your network with your password.

spencie14 · Sep 28, 2014

jarotech :

That option doesn't exist. I know it does, but on my laptop it doesnt?

jarotech · Sep 28, 2014

Do you have Windows 8 by the way?

spencie14 · Sep 28, 2014

jarotech :

8.1

jarotech · Sep 28, 2014

Ok, I have to figure out something else for Windows 8.1, I don't have it. Let me think about it.

spencie14 · Sep 29, 2014

jarotech :

Alright

spencie14 · Sep 29, 2014

jarotech :

I am in dire need of a solution

jarotech · Sep 29, 2014

The problem is the password, try this, reset the router and start with the default password of the router.

spencie14 · Sep 29, 2014

jarotech :

Is it? I withdrew my wifi on my phone and connected to it again with the same pass phrase. I tried this on my desktop too.

jarotech · Sep 29, 2014

If you right click on your network, and choose Properties, in the Security panel, do you have the same configuration, Security type, Encryption type, and the same pass phrase you have on your desktop.

spencie14 · Sep 29, 2014

I can check what you said above but I can't on my laptop because a connection has never existed according to it.
Every now and again when I've selected the network and entered the passphrase its said about allowing it to scan nearby devices and what not but when I've clicked okay it then asks for the passphrase again?

Problem's still unsolved. D:

jarotech · Sep 29, 2014

Sorry, I can't add nothing more, you should make a new thread in the wireless networking section, someone there with more experience will surely answer.

HP Connectivity Issue

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