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I just bought a new headset with a single audio/mic cord, and my laptop only has one audio/mic combo jack, but mic doesnt work

Tags:
  • Laptops
  • Headsets
  • unsolved
  • Audio
Last response: in Laptop General Discussion
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September 6, 2014 5:16:37 PM

I just bought a brand new Bose QuietComfort 15 headset, and it comes with only one cord for both audio and microphone. My asus laptop only has one audio/mic combo jack. When I plug my headset into the jack the microphone doesn't pick up sound or even show that it is present. The only mic that is shown is the internal laptop mic. If anyone knows how to fix this please help!

More about : bought headset single audio mic cord laptop audio mic combo jack mic doesnt work

Best solution

September 6, 2014 5:43:24 PM

These headphones come with two cords, make sure you are using the one with a microphone.
Check that the 3.5mm plug has 4 metal sections rather than three.
Check that the plug is connected all the way in, the microphone input is the connection closest to the cord and hence the one most likely to stick out.
Are you sure the jack on your laptop is combined headphone and microphone?
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September 6, 2014 6:18:16 PM

VincentP said:
These headphones come with two cords, make sure you are using the one with a microphone.
Check that the 3.5mm plug has 4 metal sections rather than three.
Check that the plug is connected all the way in, the microphone input is the connection closest to the cord and hence the one most likely to stick out.
Are you sure the jack on your laptop is combined headphone and microphone?


Yes I have checked all of that, the mic is still not active.
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September 6, 2014 6:33:15 PM

Cowmanben said:
VincentP said:
These headphones come with two cords, make sure you are using the one with a microphone.
Check that the 3.5mm plug has 4 metal sections rather than three.
Check that the plug is connected all the way in, the microphone input is the connection closest to the cord and hence the one most likely to stick out.
Are you sure the jack on your laptop is combined headphone and microphone?


Yes I have checked all of that, the mic is still not active.

The sound device for this microphone is built into the laptop.
Right hand click on the speaker icon in Windows and select "Recording devices".
What exactly do you see in this list?
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September 6, 2014 6:54:44 PM

VincentP said:
Cowmanben said:
VincentP said:
These headphones come with two cords, make sure you are using the one with a microphone.
Check that the 3.5mm plug has 4 metal sections rather than three.
Check that the plug is connected all the way in, the microphone input is the connection closest to the cord and hence the one most likely to stick out.
Are you sure the jack on your laptop is combined headphone and microphone?


Yes I have checked all of that, the mic is still not active.

The sound device for this microphone is built into the laptop.
Right hand click on the speaker icon in Windows and select "Recording devices".
What exactly do you see in this list?


It says "Microphone" and under it it says "High Definition Audio Device, Default Device" and its the only thing there.
I believe it's a software issue but I'm not sure what software it would need
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September 6, 2014 7:27:37 PM

This device seems right.
Is there a mute button on the microphone?
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September 6, 2014 7:48:49 PM

VincentP said:
This device seems right.
Is there a mute button on the microphone?


Nope, there is no mute button.
Everything is physically fine, but the mic is just not shown anywhere.
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October 15, 2014 6:55:45 PM

Why is this marked as having a solution? Nobody has come up with a solution. PLEASE HELP??
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