my asus laptop won't charge, and I know I cannot take the battery out

halpmeplease · Aug 11, 2014

My Asus I had gotten a few weeks ago will not charge. Now I know I cannot take my battery out, because it said so on the manual. It was charging fine a day ago. I have it plugged in. Last night it would not charge, so I thought,'Well it must be a bit over heated.' So I flipped it over so it could breathe. I checked the computer when I woke up the next day, and it had not charged! Could someone help me?

volcanoscout · Aug 11, 2014

If you have a multimeter, you can check the power supply to see if it's putting out any juice. Is the little light on it lit when plugged in?

If there's enough power remaining on battery to boot your laptop, or it will boot when plugged in, does the battery status indicator in the taskbar show it to be charging?

If the power supply checks out, but it won't charge, you're kind of limited in your options for trouble-shooting and remediation. If you're still in the return window for your retailer, I would request an exchange or refund. If not, you'll need to request an RMA (Return of Merchandise Authorization) from Asus. You can do this through the Support page on the Asus website.

SteamPrincess · May 21, 2015

volcanoscout :

my answer to your questions are yes, the lights on when its plugged in, and yes in the taskbar it shows to be charging. what do I do?

J3thive · Aug 4, 2015

I'm having the same problem my laptop only turns on when its plugged in and I check if its charging and the indicator says "0% available plugged in charging " 2 hours later still the same I've put it to sleep and the same thing when it wakes up. I just updated my computer to windows 10 could that be a factor?

aliasemail · Aug 10, 2015

J3thive :

I am also having the exact same problem with ASUS TP300LA. Worked fine for about 1 week then "0% available plugged in charging" but no charge. Tried recalibrating batteries, reinstalling ACPI drivers, updating to winidows 10 (no difference), installing bio/driver updates from ASUS for Win 10 still no go.

I'm on phone with Asus tech support, and as expected they want me to send in "because it appears you have problem with battery" which is ridiculous since I bought this a few weeks ago for son going to college in 2 weeks and they want me to send entire laptop to timbuktu to replace battery.

Totally unacceptable. I'm still on hold waiting for 2nd level support - but not hopeful. So far not loving ASUS and I own multiple routers, switches, monitors and two new laptops!!

aliasemail · Aug 10, 2015

halpmeplease :

BTW - You can remove/unplug battery but have to remove 10 screws and backcover (not difficult). Initial prying of back cover a little tricky but once done easy to remove. Then CAREFULLY remove battery cable by gently pressing down on connector and then lifting up (very tricky so be patient).

And if you are trying to recalibrate/reset battery - good luck it doesn't work!

Joseph_69 · Jun 9, 2016

volcanoscout :

If you have a multimeter, you can check the power supply to see if it's putting out any juice. Is the little light on it lit when plugged in?

If there's enough power remaining on battery to boot your laptop, or it will boot when plugged in, does the battery status indicator in the taskbar show it to be charging?

If the power supply checks out, but it won't charge, you're kind of limited in your options for trouble-shooting and remediation. If you're still in the return window for your retailer, I would request an exchange or refund. If not, you'll need to request an RMA (Return of Merchandise Authorization) from Asus. You can do this through the Support page on the Asus website.

Joseph_69 · Jun 9, 2016

My Asus laptop will not charge the battery does not have any charge in it to reboot it

Ivan_39 · Jul 7, 2016

Joseph_69 :

LKeels · Aug 13, 2016

Joseph_69 :

It doesn't need to be on to charge, just plug it in.

Search

my asus laptop won't charge, and I know I cannot take the battery out

halpmeplease

Estimable

volcanoscout

volcanoscout

Honorable

SteamPrincess

Estimable

J3thive

Estimable

aliasemail

Estimable

aliasemail

Estimable

Joseph_69

Commendable

Joseph_69

Commendable

Ivan_39

Commendable

LKeels

Distinguished

Similar threads

TRENDING THREADS

Share this page