Note: this replay unit was given to my wife and I as a gift...who received the unit as a gift from a family member. The unit has a lifetime subscription activation.
So here's the problem... out of nowhere, the replay unit stopped listing channel guide information. All the channels were listed, but no programs were listed.
It's been like this for almost a week. Things I've done to try and resolve it.
Action: Resetting the replay unit by pressing and holding the power button until it reboots...also did a hard reboot from the surge protector while unit was powered on. Then went back to setup menu to try and connect to replay Service to download channel guide information.
Result: "There was a problem connecting to the ReplayTV Service. Your replay TV will try again later"
_________________
Action: Going to the setup menu and choosing connect to replay service...
Result: "There was a problem connecting to the ReplayTV Service. Your replay TV will try again later"
_________________
Action: Manually changing the network and IP settings to:
IP: 192.168.0.1 (also changed last digit to 100,101,102,103) tried this with Gateway and DNS1 not changed, and changed to same number as IP address.
Netmask: 255.255.255.0
Gateway: 192.168.0.1
DNS1: 192.168.0.1
Result: "Your ReplayTV got an invalid response from your name sever" when I go to "Details" screen I see Gateway and DNS1 both say "not reachable". The IP address on the details screen says "192.168.0.101".
_________________
Action: From the "2-4-3 > Zones menu I've cleared channel guide information, and tried to go to Net Connect.
Result: "There was a problem connecting to the ReplayTV Service. Your replay TV will try again later"
_________________
Action: From the "2-4-3 > Zones menu I've tried checking for software updates.
Result: lower third screen says checking for updates, then the lower third screen just disappears. It doesn't say connection problem... it just goes away.
I'm really getting frustrated with this. Can anyone offer any suggestions or solutions that would get my replay working again?
Thanks!
So here's the problem... out of nowhere, the replay unit stopped listing channel guide information. All the channels were listed, but no programs were listed.
It's been like this for almost a week. Things I've done to try and resolve it.
Action: Resetting the replay unit by pressing and holding the power button until it reboots...also did a hard reboot from the surge protector while unit was powered on. Then went back to setup menu to try and connect to replay Service to download channel guide information.
Result: "There was a problem connecting to the ReplayTV Service. Your replay TV will try again later"
_________________
Action: Going to the setup menu and choosing connect to replay service...
Result: "There was a problem connecting to the ReplayTV Service. Your replay TV will try again later"
_________________
Action: Manually changing the network and IP settings to:
IP: 192.168.0.1 (also changed last digit to 100,101,102,103) tried this with Gateway and DNS1 not changed, and changed to same number as IP address.
Netmask: 255.255.255.0
Gateway: 192.168.0.1
DNS1: 192.168.0.1
Result: "Your ReplayTV got an invalid response from your name sever" when I go to "Details" screen I see Gateway and DNS1 both say "not reachable". The IP address on the details screen says "192.168.0.101".
_________________
Action: From the "2-4-3 > Zones menu I've cleared channel guide information, and tried to go to Net Connect.
Result: "There was a problem connecting to the ReplayTV Service. Your replay TV will try again later"
_________________
Action: From the "2-4-3 > Zones menu I've tried checking for software updates.
Result: lower third screen says checking for updates, then the lower third screen just disappears. It doesn't say connection problem... it just goes away.
I'm really getting frustrated with this. Can anyone offer any suggestions or solutions that would get my replay working again?
Thanks!
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