- Jun 18, 2014
- 5
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- 4,510
A client gave me an HP Laptop:
HP Pavilion dv5
Product: WQ798U#ABA
Model: dv5-2035dx
That has a rather odd problem.
When I press the power button, the laptop turns on, except for the screen. I then have to hold the power button to force it to turn off and then I turn on the laptop again and then the screen turns on.
Basically the computer has to turn on twice so that the screen turns on.
When the screen is on and I'm in Windows, everything works fine, and the screen doesn't look like its about to go out or anything like that.
The client told me that he's had this problem since the day he bought it, a few years ago, but he had to leave the country about a day after he bought it, so he didn't have a chance to return it.
I'm not sure what could be wrong with it. Any suggestions?
HP Pavilion dv5
Product: WQ798U#ABA
Model: dv5-2035dx
That has a rather odd problem.
When I press the power button, the laptop turns on, except for the screen. I then have to hold the power button to force it to turn off and then I turn on the laptop again and then the screen turns on.
Basically the computer has to turn on twice so that the screen turns on.
When the screen is on and I'm in Windows, everything works fine, and the screen doesn't look like its about to go out or anything like that.
The client told me that he's had this problem since the day he bought it, a few years ago, but he had to leave the country about a day after he bought it, so he didn't have a chance to return it.
I'm not sure what could be wrong with it. Any suggestions?
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