new ASUS not charging

tom_cairns888

Estimable
Jun 16, 2014
1
0
4,510
Hi, I just bought an asus a55a laptop brand new running win7 home prem 64bit. it says plugged in and charging but after a few hours plugged in and a few resets still hasn't gone over 0%. I've tried uninstalling windows battery management in device manager, removing battery and booting without it, getting new drivers from asus website all to no avail. any ideas? I'm wondering if its possible that the battery has died in storage (its last years stock)

thanks

tom
 

Necr0v

Honorable
Apr 10, 2013
6
0
10,520
I had this same problem on my Asus UX21e, check to see if any of the ASUS bloatware is installed that is related to power management (Power4Gear and others) and remove it.