HubbaBubba56

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Jan 14, 2013
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Hey guys,

I've had this HP wireless headset called the H8000. Recently, my laptop has been freezing/BSOD'ing quite frequently. I was playing Counter-strike 1.6 when one of these freezes/BSOD's occured. I had to hold down the power button of my laptop to shut it down. After booting up my laptop again, my wireless adapter for my headset was not lighting up anymore. I went into my devices and got saw the yellow triangle with the exclamation point in unspecified drivers with the error: This device cannot start. (Code 10).

Things I have already tried:
Updating drivers
Restarting laptop
reinstalling driver

I'm starting to think it's a hardware problem. Could suddenly cutting off the power have damaged my adpater? I have yet to test it on another laptop as every other laptop in my house is a mac and I don't think the headset works with them.

Thanks in advance :)
 


I wouldn't consider that to be a likely scenario - I'll suggest monitoring your temps through CoreTemp http://www.alcpu.com/CoreTemp/ see what it tells you. Sounds off hand as though it may be time for a thorough cleaning of the laptop. See what CoreTemp says
 

HubbaBubba56

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Sorry for the late response. Here's the odd thing: When I first start playing Counter-strike after my laptop has been off for more than a few hours, my laptop would get a BSOD 15 minutes into the game. When I restart my laptop again, I can play CS for any amount of time without any problems. My temp is actually in the low 80's when i get a BSOD but after crashing/restarting again I can go up to 90 degrees Celsius (my max) without getting a BSOD.
 

HubbaBubba56

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None of those solutions worked unfortunately :(. I've been trying to manually update my drivers for the headset but I cannot find it anywhere. For some reason, HP does not support the product. I've searched for hours for the HP Wireless Headset H8000 drivers but they are nowhere to be found.
 
According to HP you can use the headset while charging "...Plus, you can still use it while it charges. HP's headset plugs into your PC with a USB plug, not tethered to the wall like the other guys." here http://store.hp.com/UKStore/Product.aspx?hpproduct=QD834AA%23ABB which I gathered to mean it operated through the USB connection when connected that way - I could be very wrong since marketing language often is purposely vague like that
 

HubbaBubba56

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I think you still need the receiver. They are probably saying you can use it while charging, and not that you can use it with just the USB cable. Anyways thanks for all your help. Really appreciate it.
 
Do you have any issues running the laptop without the headset in use? If not, then I'm going to go with the USB dongle failing - if you are still under warranty, HP should be able to take care of replacement. The interesting thing (IMO) about failures is they often happen during system restarts and/or resets which gives the impression something was done wrong when in fact it was just that peripheries'/component's time - heck, it failing may be what was leading to your freezing behavior and other problems to begin with (not all parts go out gracefully)
 

HubbaBubba56

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Nope, no problems running the laptop without the headset. I don't think the receiver failing led to the problems as my laptop was freezing weeks before the receiver failed. I've had this laptop for 5-6 years and I've constantly used it for school/gaming. I'm surprised that I'm only now starting to get problems (especially since its HP lol).
 
Here's why I concluded the dongle... I had a strange issue on my #2 Gamer, it started with getting a USB connection/disconnection tone randomly (no obvious reason). As time progressed the tone became more frequent, all peripheries were seemingly okay (I had concluded a short in one of my USB ports), then the freezing and BSOD's started. In all, it took almost 3 months for me to figure out it was my mouse that was failing and causing all of my problems. Since they had seemingly worked properly, I had discounted the actual peripherals as a possibility - like I said, not all are graceful.

I never would've suspected that a USB device could cause the issues (not just USB issues) that it did while failing (it never did fail completely, I can still use it and cause issues on any machine - I'm convinced it's the USB controller IC chip in my mouse but I haven't gotten around to attempting a fix)
Sorry to be so boring here but just wanted to share why I came to my conclusion (which could be wrong but it seems to fit)