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ACER aspire laptop screen is black and non responsive!! HELP!!!

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  • Laptops
  • Acer
  • Laptop Screen
Last response: in Laptop Tech Support
April 17, 2014 6:01:54 PM

When I turn my laptop on it just says "acer" then the little loading circle underneath then one beep then the screen is black and then nothing!! I've tried alt-f10, ctrl-alt-del. making the battery go flat then starting up again. It is responding to nothing at all! Nothing new was downloaded or anything. It was on and working one minute and then when I went to use it the screen was black like it was sleeping and the. Nothing at all!! Help!!! I'm renting the laptop too so if I give it to them they will charge me a ridiculous amount of money when I know nothing has been done to it to make it like this.

More about : acer aspire laptop screen black responsive

a b D Laptop
April 17, 2014 6:33:09 PM

can you connect it to an external monitor?

have you tried starting it in safemode ?
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Best solution

June 23, 2014 4:21:20 PM

Hey Rbigic I encountered the same problem with my laptop. all you need to do is hit F2, F9 and F10 and press enter. reboot it right after. i'm pretty sure that will do the trick for you. it worked for me
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August 13, 2014 8:46:50 AM

Rbigic said:
When I turn my laptop on it just says "acer" then the little loading circle underneath then one beep then the screen is black and then nothing!! I've tried alt-f10, ctrl-alt-del. making the battery go flat then starting up again. It is responding to nothing at all! Nothing new was downloaded or anything. It was on and working one minute and then when I went to use it the screen was black like it was sleeping and the. Nothing at all!! Help!!! I'm renting the laptop too so if I give it to them they will charge me a ridiculous amount of money when I know nothing has been done to it to make it like this.


What was the solution? My laptop is doing exactly the same thing :( 
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August 30, 2014 1:25:10 PM

you need to reprogram your bios chip of the lap top.
please send me your acer model
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August 31, 2014 1:46:07 AM

Atkinson Chikuse said:
Hey Rbigic I encountered the same problem with my laptop. all you need to do is hit F2, F9 and F10 and press enter. reboot it right after. i'm pretty sure that will do the trick for you. it worked for me


Thanks a million for this suggestion. I had the same problem (black screen, only mouse arrow showing) when trying to boot my Acer Aspire V3-772G, and after I tried this suggestion, it booted right up.
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September 6, 2014 5:01:31 PM

mortezakareami said:
you need to reprogram your bios chip of the lap top.
please send me your acer model


My laptop is doing the same thing. It is a touch screen Asprire V5. It seems like this is a common issue :( 
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September 14, 2014 10:51:59 PM

Remove your battery than hold the power button and press F12 for 60sec. Enjoy.
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November 4, 2014 7:56:02 AM

mortezakareami said:
you need to reprogram your bios chip of the lap top.
please send me your acer model


I have an acer aspire 5580 and am having the same problem. How do I reprogram the bios chip?
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November 6, 2014 12:38:34 PM

Moazzam Munir said:
Remove your battery than hold the power button and press F12 for 60sec. Enjoy.


I tried this (battery was out, laptop still connected to power and the black screen was on with mouse, I held down the power button an F12 at the same tim for a rough 60 seconds (I was impatient) the computer turned off straight away then I waited ab bit and turned it on again as I normally do, the loading screen came on (I crossed my fingers, said a little prayer) and bam... It seemed to work? thank you!!!

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November 21, 2014 8:34:04 AM

Yo may want to try the hardware reset (Power button and f12 key) without the power cord or battery plugged in.
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December 12, 2014 4:27:20 PM

mortezakareami said:
you need to reprogram your bios chip of the lap top.
please send me your acer model


KAWG0
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February 6, 2015 10:19:00 AM

mortezakareami said:
you need to reprogram your bios chip of the lap top.
please send me your acer model


I'm having the same issue with Acer E1-571. Restarted the laptop and then got a black screen after login... nothing is working
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February 20, 2015 6:16:37 PM

Rbigic said:
When I turn my laptop on it just says "acer" then the little loading circle underneath then one beep then the screen is black and then nothing!! I've tried alt-f10, ctrl-alt-del. making the battery go flat then starting up again. It is responding to nothing at all! Nothing new was downloaded or anything. It was on and working one minute and then when I went to use it the screen was black like it was sleeping and the. Nothing at all!! Help!!! I'm renting the laptop too so if I give it to them they will charge me a ridiculous amount of money when I know nothing has been done to it to make it like this.


I got the same problem yesterday, and I tried researching on acer website for e recovery. I got a useful tools just ( alt key + F10 ).
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March 2, 2015 7:46:07 PM

Inspired to join just to say thanks! Same problem with ACER Aspire S7 if any one out there also seeking solution- battery off, power button and f12.
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March 7, 2015 8:52:21 PM

it's a tight cable issue. It disappears if the bottom is taken off the laptop. But I can't quite figure out where the cable is pulled too tight
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March 9, 2015 1:59:41 AM

Atkinson Chikuse said:
Hey Rbigic I encountered the same problem with my laptop. all you need to do is hit F2, F9 and F10 and press enter. reboot it right after. i'm pretty sure that will do the trick for you. it worked for me


Thank you so much
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March 15, 2015 7:10:28 AM

allen_wrench said:
Yo may want to try the hardware reset (Power button and f12 key) without the power cord or battery plugged in.


Same thing happened to me, the Power button and F12 without the battery in (I left the power cord plugged in though) worked! Thank you for the tip.
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March 22, 2015 4:44:50 AM

To fix my acer aspire e5-571 : I removed the battery while the laptop was on (with the charger in ) after that I held F12 for 60 seconds. Then I removed the charger- which turned the laptop off. Next I inserted the battery back in. And voila it started working as normal.
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April 4, 2015 5:48:13 AM

Ok, I know what happened. It's the same thing tht happened to me I ask a friend and it happened to them to. You must have bumped the keyboard which in a 2014 model and under it will spaz out and go all black screen with the logo. They have just started making it so it won't do that if the keyboard gets hit or damage so take in it to any Acer headquarters or a good computer store and they must likely will be able to fix it. :)  Goo luck


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April 4, 2015 9:22:30 PM

mortezakareami said:
you need to reprogram your bios chip of the lap top.
please send me your acer model


could you please help me, I have the same problem my acer model is aspire one ZG5

thank you
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April 4, 2015 9:35:39 PM

Gratefulforcollectedwisdom said:
Inspired to join just to say thanks! Same problem with ACER Aspire S7 if any one out there also seeking solution- battery off, power button and f12.


HI, could you please help me, nothing works. I took off the battery, force it power off, then power on, then F12, showed two choice for boots, no matter which I chose, still black screen- - Aspire ZG5
Thanks
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April 7, 2015 6:15:45 AM

Moazzam Munir said:
Remove your battery than hold the power button and press F12 for 60sec. Enjoy.


I had the same problem and this worked thanks a lot!
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April 14, 2015 1:09:34 PM

mortezakareami said:
you need to reprogram your bios chip of the lap top.
please send me your acer model


i have a acer v5 561p-6823 model z5wv2
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April 14, 2015 4:47:28 PM

SJE said:
mortezakareami said:
you need to reprogram your bios chip of the lap top.
please send me your acer model


KAWG0


v5 v561-6823p v5we2 if you could get me bios file please
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April 14, 2015 5:30:44 PM

Acer v5 zrq and the screen is just black not turning on, I've tried everything in this thread and still nothing
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April 30, 2015 6:53:21 AM

Atkinson Chikuse said:
Hey Rbigic I encountered the same problem with my laptop. all you need to do is hit F2, F9 and F10 and press enter. reboot it right after. i'm pretty sure that will do the trick for you. it worked for me


Thanks. My laptop ( Acer Aspire V5-561 ) works again. Right after when i saw Acer-logo, I hit F2, F9, F10 and enter.. Then it went to bios-mode?? I selected exit -> Yes -> and laptop started.
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June 4, 2015 3:41:39 AM

Greetings all,

I've been dealing with this same problem essentially since I got my Acer. There are two things have worked for me but first, there is NOTHING wrong with your drivers or HDD (regardless of what Acer says). I've found that it has to do with the connection between the mother board and the physical screen. I'm not a PC tech but I know enough to manage my way around hardware and this is what has worked for me:

Solution 1:

As stated by other users, perform a hard restart. Remove the battery and leave everything unplugged for a few seconds then only plug the laptop in (without battery). This has actually worked very well for me for many months however in recent times I had to do this multiple times before the video card would boot on start up.

Solution 2:

As stated above I do believe this has to do with the connection between the mother board and physical screen. Instead of opening the laptop screen to a full 90 degrees (completely upright) I leave the screen partially closed at or less than 45 degrees and press the start button.

Again, I am NOT a PC or laptop tech and this is purely anecdotal but for whatever reason this has worked very well for me. I don't want to discredit other suggestions such as checking your drivers and updating them but in my case none of that was the issue.

I hope this helps; this is a very frustrating problem and unfortunately Acer isn't very helpful.
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June 4, 2015 7:06:04 AM

Atkinson Chikuse said:
Hey Rbigic I encountered the same problem with my laptop. all you need to do is hit F2, F9 and F10 and press enter. reboot it right after. i'm pretty sure that will do the trick for you. it worked for me


I'm having the same issue with acer aspire 11 e3 112 c6me-
The screen is black and non responsive after i turn on... Some ideas? Please!!
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June 4, 2015 9:46:07 PM

Strangely your second solution worked fine for me giving options for recovery and finally restoring everything back to normal!!! Thanks a lot dear friend!!!
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June 12, 2015 2:07:50 PM

Please help with my Windows 8 acer aspire it is showing the information after hitting F2
F9 and F10 but I don't understand how to reboot and other things please direct me step by step

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June 14, 2015 7:32:20 AM

Rbigic said:
When I turn my laptop on it just says "acer" then the little loading circle underneath then one beep then the screen is black and then nothing!! I've tried alt-f10, ctrl-alt-del. making the battery go flat then starting up again. It is responding to nothing at all! Nothing new was downloaded or anything. It was on and working one minute and then when I went to use it the screen was black like it was sleeping and the. Nothing at all!! Help!!! I'm renting the laptop too so if I give it to them they will charge me a ridiculous amount of money when I know nothing has been done to it to make it like this.

Try removing battery and place it in again that worked for me
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June 25, 2015 4:13:06 AM

mortezakareami said:
you need to reprogram your bios chip of the lap top.
please send me your acer model


I have an Acer Aspire E 17 E5-771-31US

None of the solutions provided here worked for me :( 
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July 10, 2015 2:25:20 PM

Power bottom with f12 for 60 seconds worked perfectly. .. a million thanks people.
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July 14, 2015 2:03:41 AM

Moazzam Munir said:
Remove your battery than hold the power button and press F12 for 60sec. Enjoy.

Thanks a lot, it really helped me, but actually what I was needing it's just unplug my battery out :) 

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July 22, 2015 6:47:31 PM

v5-131-2840
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July 23, 2015 7:17:30 AM

Thats easy:

get your file here:

NOTE!! find the exact acer model of your BIOS!!!!

http://www.acer.co.za/ac/en/ZA/content/drivers

Download the Bios Recovery fille and Extract the exe file then put it on an USB-stick.

Switch your lappy off, put the USB-stick into the slot at the left side.

press "FN" + "ESC", keep it pressed;

press "Power ON", when the power light appear,

release "FN" + "ESC"

Power LED will blink for 1/2 min. wait until stop blinking.

after that: turn it off, pull out USB-Stick;

Power ON...

Thats all tnx.
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July 26, 2015 12:33:01 AM

Hello, I hope you can help me. I'm experiencing the same problem but I can't do the some of the suggestions here because my battery is not removable. Here are some details of my problem:

After the Acer logo, only the black screen is showing. I can also move the cursor but nothing else is working. I plugged a monitor into the laptop and the monitor also shows the black screen with cursor. I searched for solutions online so I tried Safe Mode. I've read that pressing F8 won't work in Windows 8.1 because of the fast startup so I opted to just restart a few times until the Recovery Options appear. So I was now able to select Safe Mode (F4) but when it restarted, it still showed a black screen. But this time, there is no cursor. I plugged the monitor again but now it says "No Signal". I have restarted a few times and no Recovery Options appear.
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July 30, 2015 7:43:53 AM

I had this problem. I
1) restarted the computer from the on/off icon on the log in screen while holding down the shift key
2) used advanced options to start in safe mode
3) deleted the display driver
4) restarted again and the screen comes out in low resolution from the generic display driver, but desktop is visible
5) downloaded and reinstalled the default display driver Intel HD 4000 but make sure it is the OEM version

After that Windows apparently caught up and everything was great.
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August 15, 2015 7:05:18 PM

Didn't even have to take the battery out. This helped. Thank you for knowing your stuff!!
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August 17, 2015 9:54:48 AM

mortezakareami said:
you need to reprogram your bios chip of the lap top.
please send me your acer model


i have a aspire v5-431 series
model MS2360
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August 18, 2015 12:47:12 AM

mortezakareami said:
you need to reprogram your bios chip of the lap top.
please send me your acer model

I don't have a solution more the same problem I have an acre aspire 7540 and it powers up but no screen just blank cannot get up bios or anything any suggestions?
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September 18, 2015 6:16:34 PM

mortezakareami said:
you need to reprogram your bios chip of the lap top.
please send me your acer model


Please help Acer 7520-5071
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October 22, 2015 7:25:46 AM

mortezakareami said:
you need to reprogram your bios chip of the lap top.
please send me your acer model


My Acer model is Aspire E11.
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October 27, 2015 12:50:43 PM

13570143,0,1695563 said:
Hey Rbigic I encountered the same problem with my laptop. all you need to do is hit F2, F9 and F10 and press enter. reboot it right after. i'm pretty sure that will do the trick for you.....


Hi people,
I have the same problem- black screen with white cursor and can do nothing. My computer is Acer Aspire V3 772G and i have windows 8 installed.
I can access to control panel and to different accounts but I don't know what to do.
I tried with F2,F9 and F10 and enter but it is not helping .
I tried also with F12 and shut down button , but the result is the same..

please help me if somebody knows how

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October 27, 2015 12:52:53 PM

I have the same problem- black screen with white cursor and can do nothing. My computer is Acer Aspire V3 772G and i have windows 8 installed.
I can access to control panel and to different accounts but I don't know what to do.
I tried with F2,F9 and F10 and enter but it is not helping .
I tried also with F12 and shut down button , but the result is the same..
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November 7, 2015 1:40:40 PM

Hi everyone,

I have a Acer R 11 same issue balck screen and only mouse, I hit F12 and Power button and it solved it.

Regards.
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November 15, 2015 9:43:38 AM

hadrien said:
Moazzam Munir said:
Remove your battery than hold the power button and press F12 for 60sec. Enjoy.


I had the same problem and this worked thanks a lot!


Thank you. This worked. It took me a while to find a way to take the battery out but youtube is awesome for that too! Thank you
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November 18, 2015 9:42:57 PM

taja baja said:
Power bottom with f12 for 60 seconds worked perfectly. .. a million thanks people.


am having this problem. my name is juma and I have an aspire 5736z please help
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November 18, 2015 9:45:35 PM

am having the same problem.(black screen) .my name is juma and I have an aspire 5736z please help. the drive makes some noise.
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