If the manufacturer sends you to Microsoft, and they sent you back to the manufacture, its because they do not carry the disk set for that machine. I do have good news for you though, we can still get you the disc set.
Acer Aspire 5630 recovery disk set
If the manufacturer doesn't carry the recovery disk set for your Acer Aspire 5630, then you will need to purchase it from a third party website. There are a lot of different ones on the internet, but the main one that we use is
Recovery-Disks.com - We use them to order recovery disks for computers when the customer no longer has the discs in their possession or the manufacture doesnt carry it. Sometimes the manufacture is too expensive.
The reason you need the cd's is because your operating system is corrupt and needs to be re-installed. Once you do get the discs, they include the directions to walk you through setting up the software. It is pretty straight forward, but as always, if you do need help please let us know and we can assist you with it.