Vaio VPC-F13Z1E/B turning off while playing - NOT an overheating issue

JimmyNiceguy

Estimable
Mar 14, 2014
5
0
4,510
Hi!

A little backstory first - I have the aforementioned machine for 3 years as of now, it has never been a gamekiller and it used to heat up a little more than my friends' notebooks. However, it was not a big issue, just a bit uncomfortable while resting my hand on a pretty warm surface.

About half a year ago, it started to turn off randomly while playing, no specific pattern here - I could use it for 7 hours and then play for 2 hours until it crashed or I could just turn it on, play for 2 minutes and BLAM. I decided to take it to an official post-warranty support company and they performed a "cooling system optimization". It worked great, temps dropped about 20 degrees, however, it still kept turning off. I reinstalled all the drivers, finally tried reinstalling whole system from scratch - nothing helped.

I thought maybe it's the fan, just stopping randomly and then the temp suddenly spikes up to the unbearable levels and the notebook just shuts itself, but no! I ran Speedfan for whole day, logged all the temperatures, checked the last one logged, 5 secs before the shutdown - none of them exceeded 60C. So it's not a temperature/fan problem AND it's a new system.

However, it's not Vaio-branded Windows, so there's a chance some drivers may not work correctly, can it cause a shutdown? It never happened outside of the game (I primarily play World of Warcraft and Hearthstone). Windows 7 I had until today was installed through Dreamspark Academy and I installed all the drivers through Sony Support. Windows 8.1 is from Dreamspark as well, but installed all of the drivers (except Ricoh MemoryStick) automatically. I also use original Nvidia Driver for GT 425M card as well, instead of outdated Sony ones.

Summarising - what can be the cause of these shutdowns? Is not having a branded system a potential culprit? Some sort of driver conflict and only during games? It kind of points to graphics card, should I use the Vaio drivers instead of clean Nvidia ones? I recall using clean ones without shutdowns, but maybe something isn't ok since a certain release.

What would you do?
 

JimmyNiceguy

Estimable
Mar 14, 2014
5
0
4,510


Well, I know that, but as I said - it's not even exceeding 60C and I saw it going to 88C on Speedfan before cooling optimization and it still wouldn't shut down. So it's not related to temperature, sadly...

 

JimmyNiceguy

Estimable
Mar 14, 2014
5
0
4,510
Still having problems with it, I tried updating all the drivers - no effect.

Reverting to original Vaio video drivers, though I don't think latest Nvidia drivers are the cause of it. It keeps happening for few months, this problem would be quite loud in the search results already.
 

Stuxz

Estimable
Jun 11, 2014
1
0
4,510
I have the exact same computer and the exact same problem, i replaced my hard drive because my old one started to die due to the shutdowns, when i replaced it, it got better for a while but after 2 or 3 months the shutdowns came back...
 

kentaro88

Estimable
Mar 11, 2015
4
0
4,510
The info I found was exactly as dhaxton1 and rushman64 described. I disassembled my Sony F12 and decided to explore a bit. (You can find a good tutorial on YouTube for doing this.) I removed the cooling fan and copper heatsink unit for further examination and found the unit to be generally clean on the outside. The surprise is what you don't see; if you look into the fan box (I was not able to disassemble this unit), you will see that the copper fins are very close together and that lint accumulates on the inside of the box, and is not visible from the outside. I use canned air to blow out as much as I could and was able to see light pass through in certain areas. I then proceeded to use cotton swabs dipped in alcohol and cleaned copper fins inside the fan box. THIS is the key. After doing this, I was able to see light pass into the inside of the fan box. I reassemble the laptop and started it up. The fan no longer ran at high speed and was quite quiet compared to before. This solved my problem. I have since used the laptop for weeks and the fan is still quiet and I haven't had an unexpected shutdown (probably due to thermal protection). Problem solved. Issue was poor design of the fan box making it essentially a non-serviceable part from a average user standpoint.