Hi, I am helping my girlfriend troubleshoot an issue she is having with skype. Quite frequently our calls are interrupted by white noise/ running water sounds that appears to temporally correlate with her laptop fan. I hear the sound on my end, she can't hear me (no sound at all) and I can't hear her (overwhelmed by this white noise).
She is using an Samsung NP300E5C on Windows 8. The issue occurs with both the application version and Desktop version of skype. Occurs with and without the use of a headset. She has already tried turning off the "automatically adjust volume" setting. Seeing as the issue occurs with and without a headset, I don't think it is due to actual sound feedback. I am wondering if this is a hardware issue and the fan draws power away from the sound card or creates electronic interference that worsens the signal to noise ratio? I have tried calling from a variety of devices and the problem persists, so I am sure the issue is on her end.
This problem is extremely frustrating and it would be great to figure this out!
She is using an Samsung NP300E5C on Windows 8. The issue occurs with both the application version and Desktop version of skype. Occurs with and without the use of a headset. She has already tried turning off the "automatically adjust volume" setting. Seeing as the issue occurs with and without a headset, I don't think it is due to actual sound feedback. I am wondering if this is a hardware issue and the fan draws power away from the sound card or creates electronic interference that worsens the signal to noise ratio? I have tried calling from a variety of devices and the problem persists, so I am sure the issue is on her end.
This problem is extremely frustrating and it would be great to figure this out!