Hi,
I've purchased a Lenovo Y510P (59370011) from the Lenovo Canada website on black Friday 2013. When I received the computer I noticed the configuration was different than what I had ordered on the Lenovo website.
The graphics card I was supposed to have in my laptop were dual Nvidia 755M. Instead I had a dual Nvidia 750M. I contacted the customer support over the phone and with a link to the Lenovo website, I was able to demonstrate the model I had purchased should have had dual Nvidia 755M video cards. The support agent confirmed the problem and agreed to send me a replacement model.
I have just received the new computer and removed the graphics card to notice it identified as Nvidia 755M. To confirm this once again, I looked at what drivers I had in windows and to my surprise, I was running on dual Nvidia 750M graphics. I was not convinced yet, so I checked the graphic card clock speeds and memory bandwidth only to confirm that I am running dual Nvidia 750M graphics. This means that I received a replacement computer with a graphics card identified as Nvidia 755M but in reality it is an Nvidia 750M.
I find this really frustrating because my purchase does reflect what I received. In addition, to resolve the issue, Lenovo sent me what seems as a falsely advertised replacement. The difference between the Nvidia 750M and 755M does not really matter to me but I expected more from Lenovo than this.
To top it off, the link I used to confirm my model number/configuration mismatch has been conveniently removed. My Lenovo receipt does not have any specifications listing but a model number. If the Lenovo Y510P (59370011) is searched on the web, it is listed as having dual Nvidia 750M graphics but when I purchase my computer it was listed as having dual Nvidia 755M on the Lenovo Canada website.
I don’t know what to do anymore; I don’t want to wait another month. I’m fed up. Now I have two Lenovo computers I should return and I just feel Lenovo is trying to drag this until I give up.
Let me know what you think I should do.
Thanks,
Patrick
I've purchased a Lenovo Y510P (59370011) from the Lenovo Canada website on black Friday 2013. When I received the computer I noticed the configuration was different than what I had ordered on the Lenovo website.
The graphics card I was supposed to have in my laptop were dual Nvidia 755M. Instead I had a dual Nvidia 750M. I contacted the customer support over the phone and with a link to the Lenovo website, I was able to demonstrate the model I had purchased should have had dual Nvidia 755M video cards. The support agent confirmed the problem and agreed to send me a replacement model.
I have just received the new computer and removed the graphics card to notice it identified as Nvidia 755M. To confirm this once again, I looked at what drivers I had in windows and to my surprise, I was running on dual Nvidia 750M graphics. I was not convinced yet, so I checked the graphic card clock speeds and memory bandwidth only to confirm that I am running dual Nvidia 750M graphics. This means that I received a replacement computer with a graphics card identified as Nvidia 755M but in reality it is an Nvidia 750M.
I find this really frustrating because my purchase does reflect what I received. In addition, to resolve the issue, Lenovo sent me what seems as a falsely advertised replacement. The difference between the Nvidia 750M and 755M does not really matter to me but I expected more from Lenovo than this.
To top it off, the link I used to confirm my model number/configuration mismatch has been conveniently removed. My Lenovo receipt does not have any specifications listing but a model number. If the Lenovo Y510P (59370011) is searched on the web, it is listed as having dual Nvidia 750M graphics but when I purchase my computer it was listed as having dual Nvidia 755M on the Lenovo Canada website.
I don’t know what to do anymore; I don’t want to wait another month. I’m fed up. Now I have two Lenovo computers I should return and I just feel Lenovo is trying to drag this until I give up.
Let me know what you think I should do.
Thanks,
Patrick