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Laptop not using Dedicated GPU

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  • Intel
  • Nvidia
  • Laptops
  • GPUs
  • Graphics
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Last response: in Laptop Tech Support
January 19, 2014 5:19:51 PM

Laptop: Lenovo Y410P
Integrated GPU: Intel HD 4600
Dedicated GPU: GT755M

My 1 month old Y410P was functioning perfectly in that games were actually running on the GT755M instead of the Intel HD 4600. I can't really pinpoint any single event that would cause my issue but about a week or so ago no matter which program I run or settings I use my Intel HD 4600 is the only GPU that is being used. My GT755M activity is always at 0%. I suspect it MIGHT'VE started when my NVIDIA software ran an update as shortly after is when I noticed I wasn't running on dedicated graphics.

I have already tried the following:

NVIDIA Control Panel:
-Set the global preferred GPU to High Performance NVIDIA GPU
-Set the power management to High Performance

Intel Graphics Control Panel:
-Set 3d to Performance
-Set power management to High Performance

Windows Control Panel:
-Set power management to High Performance

Software Installation:
-Installed Lenovo outdated Intel and NVIDIA drivers
-Uninstalled and Reinstalled Current Versions Intel and NVIDIA Graphics Software

BIOS:
-Found only the option to choose between Integrated and Integrated+Dedicated

Power:
-Tried taking battery out to be sure I was running on charger

I have tried everything I know of. I am about ready to start doing violence against my computer.

Regards,
TexasPancakes

More about : laptop dedicated gpu

a b D Laptop
a b å Intel
a b Î Nvidia
January 19, 2014 6:39:08 PM

From NVIDIA Control Panel
3D Settings->Manage 3D Settings
Tab "Global setttings"
Preferred Graphics Processor
Select : High performance NVIDIA rocessor
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January 19, 2014 6:48:38 PM

I already tried that. Pretty much any obvious answer anyone can give I think I've already tried. I need me a computer scientist's diagnosis. =(
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Related resources
January 19, 2014 6:58:46 PM

♫Help help help♫
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a b D Laptop
a b å Intel
a b Î Nvidia
January 19, 2014 7:12:11 PM

TexasPancakes said:
♫Help help help♫


If the above didnt work .
Unistall the driver of GT 755M . Restart tha laptop .Get the DVD with the default driver and install it .

If these two things dont help , get the laptop tested by the manufacturer.
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January 19, 2014 7:34:14 PM

I did these things and it still doesn't work. The thing is it was working perfectly last week. Surely there's something else that can be done?
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January 19, 2014 10:27:28 PM

Does anyone else have any other solutions?
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a b D Laptop
a b å Intel
a b Î Nvidia
January 19, 2014 10:31:06 PM

TexasPancakes said:
Does anyone else have any other solutions?


If you righclick on a game icon and select to run with High performance NVIDIA processor , does it happen ?
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January 19, 2014 10:33:14 PM

No and also I don't even have the option in the Right-Click menu any more. There's an option to enable and disable the right-click run with nvidia processor option but since I've reinstalled the drivers even when I enable that option it doesn't appear in the right-click menu.
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Best solution

a b D Laptop
a b å Intel
a b Î Nvidia
January 19, 2014 10:51:44 PM

TexasPancakes said:
No and also I don't even have the option in the Right-Click menu any more. There's an option to enable and disable the right-click run with nvidia processor option but since I've reinstalled the drivers even when I enable that option it doesn't appear in the right-click menu.


This happens when these services are stopped :
1. NVIDIA Driver Helper Service
2. NVIDIA Update Service Daemon.

Start Task Manager .Click the tab "Services" .Click on a button named "Services ..." .Find them.their names .Right click on them .then Properties . Then Click on "Start " and then select Start-up time :
for the first ->Automatic
for the second -service > Automatic(Delayed Start)

Doing that , it would run
Share
June 2, 2014 5:05:46 AM

whitecat said:
TexasPancakes said:
No and also I don't even have the option in the Right-Click menu any more. There's an option to enable and disable the right-click run with nvidia processor option but since I've reinstalled the drivers even when I enable that option it doesn't appear in the right-click menu.


This happens when these services are stopped :
1. NVIDIA Driver Helper Service
2. NVIDIA Update Service Daemon.

Start Task Manager .Click the tab "Services" .Click on a button named "Services ..." .Find them.their names .Right click on them .then Properties . Then Click on "Start " and then select Start-up time :
for the first ->Automatic
for the second -service > Automatic(Delayed Start)

Doing that , it would run


i have a question, can you repeat everything but write it a bit more direct because i could not understand the steps i have the same problem and want to know how to fix it. thanks man
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July 15, 2014 2:25:09 PM

Try turning off power saver mode
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July 19, 2014 9:50:29 AM

i had this problem with my lenovo z470
1st i thought it could be windows 8.1, so i installed windows 7 professional and things started working. but after a wk when i started playing a game the problem had recurred. this time i uninstalled the NVIDIA graphics driver from control panel and reinstalled it, restarting my PC two times, bot after uninstallation and reinstallation. it started working again. however after few days the problem recurred. and i realized the main reason for its recurrence on trail and error basis. The problem occurs when you have turned on updates or when u manually run updates for windows. especially the intel graphics driver (although the problem occurs after updates of any other kind too) if updated would cause the problem. the NVIDIA driver has to be installed after the intel graphics driver. i have turned off all the updates and have so far gotten no problems for a month now. remember you have the nvidia graphics turned on from the hard key on lenovo machines. as when its off then the NVIDIA control center option to change to NVIDIA graphics in the individual apps will not work.
hope this might help some of you.
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July 28, 2014 5:23:43 AM

I had a similar problem after I downgraded from windows 8 to windows 7 on my new MSI gaming laptop. After trying many fixes it turned out my problem was that I was using the latest Nvidia drivers instead of the older ones tested and approved for my computer by MSI. When I rolled the driver back it fixed the problem. So the problem turned out to be with the Nvidia driver not supporting autoswitching with my computer.
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August 4, 2014 11:36:51 AM

Paul1277765 said:
I had a similar problem after I downgraded from windows 8 to windows 7 on my new MSI gaming laptop. After trying many fixes it turned out my problem was that I was using the latest Nvidia drivers instead of the older ones tested and approved for my computer by MSI. When I rolled the driver back it fixed the problem. So the problem turned out to be with the Nvidia driver not supporting autoswitching with my computer.


I just had this problem with my Asus n550jk-ds71t insisting on using the built in intel graphics, although I hadn't downgraded my windows and I'm not sure how I updated the video card driver unless it was an automatic windows update or GeForce Experience updated it. I tried your solution of rolling the driver back for the graphics card and it worked!

I thought I had been dealing with a lemon until now. Thanks for sharing your solution.
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August 27, 2014 6:07:43 PM

desertimported said:


I just had this problem with my Asus n550jk-ds71t insisting on using the built in intel graphics, although I hadn't downgraded my windows and I'm not sure how I updated the video card driver unless it was an automatic windows update or GeForce Experience updated it. I tried your solution of rolling the driver back for the graphics card and it worked!

I thought I had been dealing with a lemon until now. Thanks for sharing your solution.


Hi,
I am just having the problem with n550jk-ds71t. I have updated the driver as i got the laptop and i cannot rollback now. What is the version of your driver?

Thanks
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November 13, 2014 2:18:09 AM

The Nvidia Control Panel controls which GPU will be used in 3D applications. It saves its settings under "C:\ProgramData\NVIDIA Corporation" . Which is bad since a local "user" cannot write to this directory. The solution is to log in as "administrator" and give the "users" group write access to this directory.

Afterwards, make sure you start the Nvidia Control Panel and set the preferred processor to Nvidia.
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November 16, 2014 4:53:51 PM

whitecat said:
TexasPancakes said:
Does anyone else have any other solutions?


If you righclick on a game icon and select to run with High performance NVIDIA processor , does it happen ?


THANK YOU SO MUCH. I've been having the same problem for a while and could never seem to fix the problem, but this worked for me!
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January 3, 2015 8:45:46 AM

Dude have you fixed yours? mine MSI have the same issue. i already rolled back both intel and nvidia driver but seems theres no hope. please help, its been about two months already im using the integrated intel graphic. i really started to feel like paying too much for this laptop.

my spec
i7-4700mq
windows 8.1
nvidia gtx765m

added info
my hdd got problem and i changed it with a new one include clean windows, then the problem start to occured..
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February 16, 2015 4:40:47 AM

Okay everyone, I found two fixes for this:

This one worked for me, it is very easy. I can't remember where I found it now, but it is:

1. Go to the file for Nvidia Control Panel (C: Program Files: NVIDIA Corporation: Control Panel Client)
2. Right click on "nvcplui" and enter properties. Go to compatibility tab.
3. Check "Run this program in compatibility mode for (your OS)"
4. Right Click and run as administrator.

All edits you do should now stick, and I'd recommend putting a shortcut to the "nvcplui" on your desktop so you can access it more easily. Just remember to run as administrator each time.

this one also worked after testing it again:


"Delete a folder named Nvidia corporation in the c:\programdata folder, but this 1 was tricky, since windows said I had no permission to delete them, so I had to do it manualy and add my user account permissions to it, file by file (do to this, see how to claim ownership of your files on google), in the end, I think this folder and files where the cause for everything;

So I can now install everything "Except the Nvidia experience app", but its pretty much useless so wont find the cause for it, maybe a side effect or what ever, all I know is that my mood is now very good, running thins smooth now."

credits to Imelnan at:
https://forums.geforce.com/default/topic/525191/geforce...
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December 18, 2015 12:41:26 AM

whitecat said:
TexasPancakes said:
No and also I don't even have the option in the Right-Click menu any more. There's an option to enable and disable the right-click run with nvidia processor option but since I've reinstalled the drivers even when I enable that option it doesn't appear in the right-click menu.


This happens when these services are stopped :
1. NVIDIA Driver Helper Service
2. NVIDIA Update Service Daemon.

Start Task Manager .Click the tab "Services" .Click on a button named "Services ..." .Find them.their names .Right click on them .then Properties . Then Click on "Start " and then select Start-up time :
for the first ->Automatic
for the second -service > Automatic(Delayed Start)

Doing that , it would run


Please master teach me how to do that for an AMD GPU please i don't know what to do :<
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January 10, 2016 8:04:54 PM

I have the same exact problem with a y510p GT750M. Use to play games fine not too long ago (Fallout 4, Witcher 3, Dying Light, etc.), now it doesn't want to use the NVIDIA GPU. Tried everything in control panel, tried right-click - run with gpu, uninstalled all software, rolled back driver, reinstalled everything.. For some reason now it just won't switch to discrete GPU. Did you find a solution?

Thanks
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January 19, 2016 10:59:37 PM

whitecat said:
TexasPancakes said:
No and also I don't even have the option in the Right-Click menu any more. There's an option to enable and disable the right-click run with nvidia processor option but since I've reinstalled the drivers even when I enable that option it doesn't appear in the right-click menu.


This happens when these services are stopped :
1. NVIDIA Driver Helper Service
2. NVIDIA Update Service Daemon.

Start Task Manager .Click the tab "Services" .Click on a button named "Services ..." .Find them.their names .Right click on them .then Properties . Then Click on "Start " and then select Start-up time :
for the first ->Automatic
for the second -service > Automatic(Delayed Start)

Doing that , it would run


Two years after you said this but you just saved my life..had this same graphics issue and your solution worked.. THANK YOU
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April 11, 2016 1:09:41 PM

Tried every of this,and many from other forums still dont work. When i restart the games starting with NVIDIA ,then swtich again to integrated and i can't turn it on again until next restart adn next 15 min. :(  :(  :(  :(  :(  Asus RoG GL552VW what a bugged crapp. :(  Pls help
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August 10, 2016 8:39:51 PM

On Dell precision I found a solution to turn on the dedicated Nvidia GPU, instead of Intel integrated:
In BIOS, Video settings, disable "Enable Switchable Graphics". After restart, it assumed only dedicated GPU and it has been working fine until now.
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August 15, 2016 11:19:11 AM

I had the same problem just now on my Lenovo Z500 with dual video cards after installing newest Intel driver suite last week. What I did now is un-install Intel GPU drivers and all associated programs from "Add/remove devices" in Control Panel, restarted, let it re-install these drivers automatically, and voila! Switching GPU's works again.
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August 16, 2016 6:08:26 AM

Same issue with a GTX 860M with Intel HD 4600 processor. GTA 5 would always run with the integrated gpu and never the GTX 860M.
My problem was the driver for the Intel HD 4600 always said Microsoft Basic Display Adapter in the Device Manager. Wasted half a day reinstalling Nvidia Drivers. Searched for updated Microsoft Basic Display Adapter drivers. Windows never installed the proper driver for the Microsoft Basic Display Adapter. Wasn't until I downloaded GPU Z and it took me to a page that said it was the Intel HD 4600. So I went and downloaded driver for the Intel HD 4600 directly from Intel's site the correct driver for it and it fixed my problem.
After I installed the driver from intel it than showed up in Device Manager as Intel HD 4600.
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November 10, 2016 10:53:42 PM

Justinas_2 said:
I had the same problem just now on my Lenovo Z500 with dual video cards after installing newest Intel driver suite last week. What I did now is un-install Intel GPU drivers and all associated programs from "Add/remove devices" in Control Panel, restarted, let it re-install these drivers automatically, and voila! Switching GPU's works again.


Can you please type a list of all associated programs that related to Intel GPU Drivers?

Please explain in details, I tried this step so many times but still it doesnt work the screen just gone black and I have to force restart.
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November 13, 2016 1:50:23 AM

Well I'm having a similar problem and nothing I can see here is helping.

Specs:
Windows 7
i5-2430m
nVidia GeForce 520mx
nVidia Optimus

I can't disable Optimus due to the mobo/bios software.
I can manually launch games using the GPU, but if I don't then they use the CPU. Regardless of what my settings are in the manager. On top of this, if the game has a launcher I can't run the game with my GPU no matter what - not with settings or manually launching. The only exception to this is Minecraft, which seems to have some sort of preference and launches with my GPU even if I set it to CPU in the manager.

I have tried the following:
Uninstalling and reinstalling the 520mx driver
Disabling Intel HD - just results in games not running at all
Setting preferred renderer to the GPU - both generally and specific to each application
Disabling windows updates and installing the driver for my windows version
Doing the "compatability mode" thing with the manager and launching it as admin
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