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Key board not working on my Acer Aspire laptop

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  • Laptops
  • Aspire
  • Acer
Last response: in Laptop Tech Support
December 15, 2013 2:04:24 PM

Hi,

My keyboard won't work on my laptop and I'm hoping someone can tell me what I have done ( I hope you have ESP) and what I can do to fix it please - (on bended knee.) It won't type on word documents or when I'm online. I cannot compose an email or make changes to anything. The mouse appears to be working. The laptop appears to be ok apart from this ( Fingers tightly crossed!!) Many thanks. Merry Christmas.

More about : key board working acer aspire laptop

a b D Laptop
December 15, 2013 2:22:16 PM

Xmas, do any of the keyboard keys work or type anything onto the screen at all in any program? if you open Notepad.exe, will it let you type anything?
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December 15, 2013 6:41:20 PM

danny2000 said:
Xmas, do any of the keyboard keys work or type anything onto the screen at all in any program? if you open Notepad.exe, will it let you type anything?


No unable to type anything - I can use the mouse to go online, click on things but I can't copy anything and then save on to a word document. I can't type as in typing a new search ie www but I can click on say a saved My tech ability is some what feeble which is why I'm trying the begging trick! Tc. Many thanks. Xmas_belle
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Related resources
a b D Laptop
December 15, 2013 8:03:53 PM

There may be a switch somewhere in the Acer keyboard settings in Control Panel that disables the keyboard in the software.
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December 29, 2014 10:31:47 PM

I am facing the same problem now. My model is acer aspire s7. I. Must have locked my keyboard by mistake. Can some one help me unlock it?
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March 21, 2015 2:20:13 PM

if anyone has acer aspire es1-512 and your keyboard stops working try downloading the bios from the acer web and it will update ur bios and get working again :) 
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March 28, 2015 11:09:01 PM

Pull the USB Dongle off and put it back.
My case is solved but every time I switch users it happens.
Very annoy.
Using AspireZ.
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April 30, 2015 3:58:42 AM

simply press fn+f6 it will help yu
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April 30, 2015 11:54:55 AM

Mines an Acer Aspire V17 Mitro (black edition) and the key board just starts going wackadoodle then you can;t type like half of the letters, so I can't write anything. I restart it, it mostly seems to fix it but wth, I paid like $1300 for this 17 inch laptop. Wifi also seems to be moody lately also
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July 27, 2015 10:25:21 AM

Xmas_belle said:
Hi,

My keyboard won't work on my laptop and I'm hoping someone can tell me what I have done ( I hope you have ESP) and what I can do to fix it please - (on bended knee.) It won't type on word documents or when I'm online. I cannot compose an email or make changes to anything. The mouse appears to be working. The laptop appears to be ok apart from this ( Fingers tightly crossed!!) Many thanks. Merry Christmas.


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August 22, 2015 7:02:22 AM

I had a similar problem with my Acer Aspire R 14.

Certain keys on the keyboard wouldn't work -- at random times. Like j, k n, u. They were clustered around the middle of the keyboard. Very annoying.

One thing I did was an online chat with Acer tech support. They recommended I do a reset. That didn't work. Otherwise, because I was still under warranty, they offered to let me ship it for free to them for repair.

BUT -- strangely, my keyboard started working again. The difference was this: I upgraded my RAM from 8GB to 12GB.

So I have two theories as to why my keyboard wasn't working. (1) not enough memory. (Acer I understand has a lot of "bloatware" that eats up a lot of memory) OR (2) because I unscrewed and re-screwed in the bottom panel of the laptop. Perhaps this re-adjusted the pressure that was put on the keyboard somehow.

I always buy extra memory for my computers so I'd recommend that anyway (www.crucial.com makes it easy to buy, and they even sell the special screwdrivers for those tiny screws -- $2). But then again, if it was a mechanical/physical issue (and not software) then just shaking up the innards of the computer, adjusting the screws, may have done the trick.

Good luck.

Xmas_belle said:
Hi,

My keyboard won't work on my laptop and I'm hoping someone can tell me what I have done ( I hope you have ESP) and what I can do to fix it please - (on bended knee.) It won't type on word documents or when I'm online. I cannot compose an email or make changes to anything. The mouse appears to be working. The laptop appears to be ok apart from this ( Fingers tightly crossed!!) Many thanks. Merry Christmas.


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January 15, 2016 2:55:59 PM

I had the random key issue on my Aspire E15. After several tries I downloaded and re-installed the IO driver. The driver was not listed as a new driver but I downloaded and installed it anyway and now it is working fine.
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March 24, 2016 10:18:28 AM

Xmas_belle said:
danny2000 said:
Xmas, do any of the keyboard keys work or type anything onto the screen at all in any program? if you open Notepad.exe, will it let you type anything?


No unable to type anything - I can use the mouse to go online, click on things but I can't copy anything and then save on to a word document. I can't type as in typing a new search ie www but I can click on say a saved My tech ability is some what feeble which is why I'm trying the begging trick! Tc. Many thanks. Xmas_belle


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May 5, 2016 7:49:25 AM

taimoor32423 said:
simply press fn+f6 it will help yu


wow, if it were not for you i would have wasted money on a keyboard.. thank you very much
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May 11, 2016 4:00:25 AM

Xmas_belle said:
Hi,

My keyboard won't work on my laptop and I'm hoping someone can tell me what I have done ( I hope you have ESP) and what I can do to fix it please - (on bended knee.) It won't type on word documents or when I'm online. I cannot compose an email or make changes to anything. The mouse appears to be working. The laptop appears to be ok apart from this ( Fingers tightly crossed!!) Many thanks. Merry Christmas.


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May 11, 2016 4:02:42 AM

Log to Control Panel\Ease of Access\Ease of Access Center\Change sign-in settings then tick off filter keys
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May 31, 2016 8:06:36 AM

danny2000 said:
There may be a switch somewhere in the Acer keyboard settings in Control Panel that disables the keyboard in the software.


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May 31, 2016 8:08:16 AM

Labo__ said:
Xmas_belle said:
Hi,

My keyboard won't work on my laptop and I'm hoping someone can tell me what I have done ( I hope you have ESP) and what I can do to fix it please - (on bended knee.) It won't type on word documents or when I'm online. I cannot compose an email or make changes to anything. The mouse appears to be working. The laptop appears to be ok apart from this ( Fingers tightly crossed!!) Many thanks. Merry Christmas.




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August 31, 2016 2:09:19 AM

Hi guys! I had the same problem and i fixed it. Not with your advices. My notebook is an Acer Aspire ES1-512. Probably the problem started when I used an usb data key and I took it off from the computer without right-clicking the icon to remove it properly. Anyway i tried it all, including to restore the PC to a previous date (one month ago), and nothing worked. Finally i looked at the back of the notebook (I was looking for the battery that is hidden) and I noticed a very small hole. It is a reset botton. I used a pin to push it and I heard a "click". I restarted the pc and it worked!! I hope it can fix your problem too. xx
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September 26, 2016 8:57:26 AM

mario_super said:
Hi guys! I had the same problem and i fixed it. Not with your advices. My notebook is an Acer Aspire ES1-512. Probably the problem started when I used an usb data key and I took it off from the computer without right-clicking the icon to remove it properly. Anyway i tried it all, including to restore the PC to a previous date (one month ago), and nothing worked. Finally i looked at the back of the notebook (I was looking for the battery that is hidden) and I noticed a very small hole. It is a reset botton. I used a pin to push it and I heard a "click". I restarted the pc and it worked!! I hope it can fix your problem too. xx


Just wanted to say that this worked for me with an Aspire 15. My keyboard stopped working completely, although the mouse pad still worked. I unplugged it first, then did your suggestion, and now it works (yay!!!!!). The Aspire I bought seemed plenty powerful enough for what I needed, and it looked great too (and was cheap), but I hate it. Very slow for some reason, and now this . . . just saying. I'm pretty positive I won't be buying an Acer again. Come to think of it, the keyboard never has worked that well anyway - have to hit the shift key hard. Anyway, thanks for the help.
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September 27, 2016 2:50:19 PM

I had this problem with my Acer E5-575G. I used the onscreen keyboard to contact Acer support. This is how they had me fix it:

Unplug AC power adapter.
Locate the battery reset pinhole on the bottom of the computer.
Insert a small paperclip in the battery reset pinhole. Hold the reset button for 4 seconds.
Let the computer sit for 5 minutes with no power.
Connect the AC adapter and power on the system
If that doesn't work, you will have to refresh the drivers on your unit.
http://acer.custhelp.com/app/answers/detail/a_id/38289/... here is the guide .
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October 30, 2016 3:40:51 AM

Mario your a star I had the the same keypad problem and using a pin to reset the Acer laptop worked a treat.
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