New Asus laptop randomly freezes

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Beaminglol

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Nov 30, 2013
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Hey guys I made an account here so I could get some help with some troubles my Asus laptop is giving me. I've had it for ~3 months now and last week (25 Nov. 2013) my experience with it turned from good to terrible.

Pretty much what happened was I was studying for a test I had the next day, using youtube , and the first warning sign I had of something going wrong was my web browser being unresponsive and it telling me that my Adobe flash player plugin or something crashed but the message soon went away. Afterwards it would freeze for a good 3-4 minutes, come back to normal functioning for about 30 seconds and freeze up again. (The best way that I can describe the freezing is if it was as if my laptop had 100% RAM being used during these states or something, it is insanely slow when it's in this state, the green light on my laptop that represents that it's loading something is light up for 100% of the time during these freezing states...... It's if it was loading something REALLY big, and it's frustrating because as I type this, it's functioning PERFECTLY normal.)

My first inclination was that I got a virus. I scanned my computer using multiple anti-virus software (like Malwarebytes and Avast!) but they came up with nothing. Restarting my computer (when I could use it in those few second time frames) didn't change anything when my computer booted up again. It was until I shut it down where it started being normal for the rest of the day. The next day more of the same happened, and what I noticed was that shutting it down in those time frames seems to help. Now i'm not so sure as this morning while I was using it I had to turn it off manually by holding down the shutdown button as I didn't have the patience. When I booted it up again, it froze in as soon as I entered my login password. This time, not wanting to break my laptop completely, let it get back to normal. As it turns out, it's back again and here I am writing this. I want to make note that It happens from time to time again (like today, where it occurred 3 times, forcing me to shutdown my laptop 3 times). I find it extremely annoying, I honestly get so frustrated I want to fling it across the room, but alas, I'm not made up of money. Could you guys offer me some assistance?

(Another note: I haven't bothered contacting Asus customer support yet as I want to gather some different opinions and try see if I can solve it without having to spend some time on a call.. Thanks!)

Specifications:

Asus Notebook, model: S56C; model #: S56CB-DS51-CA
Processor: Intel (R) Core(TM) i5-3317u CPU @ 1.70 GHz
RAM: 6.00GB (5.89GB usable)
HDD: 1TB 2.5 5400R SATA + 24G MSSD
Video card: Nvidia GEFORCE GT740M
WINDOWS 8

I wanna say again thanks for your time, and ANY help is appreciated because I'm literally about to break this thing in half :).
 

Beaminglol

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Nov 30, 2013
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Re-install my OS as in my operating system: Windows 8? My laptop came with Windows 8 so I don't have the CD, or does my laptop come equipped with a tool that I can use to re-install it? Sorry i'm not very tech-savy :S

 

vishnu39

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Nov 19, 2013
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no but can repair ,http://www.thewindowsclub.com/repair-windows-8,its a time consuming process but still need win8 setup or u should have created a back up http://www.raymond.cc/blog/how-to-repair-windows-vista-without-a-vista-dvd-disc/
 

Beaminglol

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Nov 30, 2013
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Sorry I got one more question, how do you know my OS is corrupted? I'm just curious for future reference...
 

vishnu39

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because u r facing some performance issues it can be virus or a virus has corrupted some system files which was later deleted by u r anti-virus,i heard many users saying same issues(no win 8 disc) eventually they all end up somehow re installing ...just wait untill some windows 8 expert replies ,
good luck bro
 

Beaminglol

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Nov 30, 2013
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thanks for your time I guess i'll wait for some other opinions before making any decisions

 
D

Deleted member 217926

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It sounds to me like you are either overheating very quickly or you are having a hardware error somewhere maybe even a failing hard drive. In any case it's not something reinstalling Windows is going to fix. The best advice I can give you is to back up any files you have stored and contact Asus about warranty service.
 

Beaminglol

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Nov 30, 2013
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I just ran CHKDSK for my laptop, if there were any sectors wrong with my hard drive, it should be corrected now right?

I checked and it said there was no error's in my hard drive, does that still pertain to a failing hard drive?
 

Beaminglol

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Nov 30, 2013
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Hey, I downloaded Speedfan and there are many that are green, some that don't have any colour, and one of them are in the red.

It's labeled: Current Pending Sector Count

I'm not so sure what that means...
 

Beaminglol

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Nov 30, 2013
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Sorry for the late reply, uhm, ok so theres a red sign beside the attribute (in the S.M.A.R.T tab) "Current Pending Sector Count", the value is 100.. I'm not sure if that's what (the red will follow under ID 197 on that wiki page)

Btw thanks for your time :)
 
D

Deleted member 217926

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No problem at all :)

OK the value is being read as 100? I believe anything over 1 there is bad and I was correct in that your hard drive is failing.

Did you run the hard disk check under the same SMART tab? Doing so should confirm a bad disk. Run the longer test.
 
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