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My ASUS laptop shuts off randomly

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  • Asus
  • Computers
  • Windows 8
Last response: in Laptop Tech Support
November 26, 2013 6:55:55 PM

I just got my computer about 10 months ago and about 2 months ago it shut off randomly. I didn't get it looked at because it said it was doing updates so I thought that was why. Now it shuts off all the time. I've had it looked at by geek squad and the said it seemed fine to them but then just today it shut off again after I had it on for about 10 minutes. Does anyone have any idea what could be wrong?

More about : asus laptop shuts randomly

a b Ĉ ASUS
a b D Laptop
November 26, 2013 7:23:09 PM

probably a temperature issue. Have it cleaned
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November 26, 2013 7:27:35 PM

Cons29 said:
probably a temperature issue. Have it cleaned


I have it on a cooling pad. Do you think that would need cleaned too? Because I just had it cleaned on Saturday.
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a b Ĉ ASUS
a b D Laptop
November 26, 2013 7:32:15 PM

ohh, well, if you try to touch the bottom for example, is it really hot?
try installing something like realtemp (among others), to see the temperature.

also, try to remember the last few updates/installations that you did. maybe its the culprit
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November 26, 2013 7:39:56 PM

Its cold like metal under there. Could a fall or being stepped on maybe cause this? Because I have little children running around and they don't usually watch where they're going :/ 

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a b Ĉ ASUS
a b D Laptop
November 26, 2013 7:51:47 PM

could be, since it's a laptop (desktops are easier), you better have it checked.
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November 26, 2013 7:52:07 PM

Cons29 said:
ohh, well, if you try to touch the bottom for example, is it really hot?
try installing something like realtemp (among others), to see the temperature.

also, try to remember the last few updates/installations that you did. maybe its the culprit


I downloaded realtemp and found what looks to be my problem. Next pay day I'm investing in a better cooling pad
Thank you very much :) 

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a b Ĉ ASUS
a b D Laptop
November 26, 2013 7:55:22 PM

ok, good luck. also if you dont need to be portable, consider getting a desktop next time (easier to upgrade and maintain).
:) 
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January 6, 2014 5:05:30 AM

Mine does the exact same thing, Did you ever get it resolved?
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January 30, 2014 5:13:38 PM

Kayfigs said:
Mine does the exact same thing, Did you ever get it resolved?




Hi - I got my asus laptop last summer, 2013... so, it's basically brand new, and I *don't* have children/have never dropped or otherwise abused it. I don't have a cooling pad, but I put it on a hard surface or on a text book when I use it on my lap (hopefully that is sufficient.) Without any pattern in terms of when it does this, mine does the same thing - I will be in the middle of using it and all of a sudden it shuts off - the screen goes black and cannot be reawakened with the mouse pad, as the computer is off. I wasn't sure that's what had happened, I thought maybe the screen had just gone to sleep, but I had to press the power button to make anything come back. It starts up very quickly, but I am worried something might be wrong with it, and that I should have it checked before my warranty runs out... though if they usually find nothing mechanically wrong at Best Buy with an issue such as this, maybe there is no hope! Perhaps it is a manufacturing issue, a faulty something or other that is occurring repeatedly in this particular model. Otherwise, I am really happy with it, it's a very good quality computer! I will let you know if I find out anything, hopefully you would be so kind as to do the same! I am glad I finally looked this up, sounds like it could be a legit problem since it's happening to others... I kind of just wanted to ignore it and hope it was a glitch or something.

-Rebecca
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February 18, 2014 6:05:26 AM

I have the same problem with my ASUS. I'm convinced that you get what you pay for: junk! Mine didn't start until the warranty expired. How apropos, right? So, who has the real answer? This looks like a complaint forum to me. I need answers as to why I own a $600 paper weight. ASUS, you suck! I've had it checked out by a technician who said it seemed fine. How in the world is a computer that shuts off at will fine? Junk, junk, junk!
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February 21, 2014 9:48:26 PM

Well Jessica, I own a 1300. US Dollar ASUS laptop, so it happens to the more expensive ones too ,and it does the same thing. It will shut off whenever it feels the urge. It is not a heat issue, the room I use it in at my house is a steady 58 to 65 degrees F. No kids to beat it up, no dust, very hard desk surface to work on. I have seen a lot of posts about this and the geeks seem to think it is heat related. Well if it is, it is internal heat and not exposure heat. I bought this to game online and it is not fun when it just goes kaput. Someone mentioned removing the battery and holding down the power button for 30 seconds. I assume this discharges any errant electrons that might be pulling a gremlin on it. Who knows. I do know I will not buy another ASUS.
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February 25, 2014 3:46:47 PM

jessicah said:
I just got my computer about 10 months ago and about 2 months ago it shut off randomly. I didn't get it looked at because it said it was doing updates so I thought that was why. Now it shuts off all the time. I've had it looked at by geek squad and the said it seemed fine to them but then just today it shut off again after I had it on for about 10 minutes. Does anyone have any idea what could be wrong?


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February 25, 2014 3:48:30 PM

That happened to me too. Just "pew" shuts off in 3 seconds- no warning. PLEASE HELP!!
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April 20, 2014 3:59:09 PM

My Asus Eee 1003 HAG was running fine the last 5 years. Now I have got a similar issue. The netbook shuts down (in XP, Ubuntu or even just after switching on starting the BIOS). I changed the RAM and the 3V backup battery (which did not make any change). I installed hardware monitor software to check the internal temperatures and fan. All ok and below 60 deg C.
The netbook even starts up itself after shutting down (or more like switching off, as it is not a normal shutdown procedure). I checked the ON-OFF switch, because i thought it might be faulty and give a constant signal. But a continuity check results in a proper working switch... does anyone have a circuit diagram :-) ? Looks like a serious hardware problem...
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May 2, 2014 12:37:35 PM

I had this problem over the past month. My laptop would shut off over ad over again. Temps looked good, hooked up to AC, etc. I looked up every solution that I could thought possible, corrupt OS, missing reg files, etc. I finally removed the battery and ran the unit off of AC alone. My laptop has not intermittently shut down over the past two days. I plan on contacting ASUS but will probably end up replacing the battery. I will update the post with a new battery.
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May 2, 2014 3:26:17 PM

Okay, my Eee is running fine again. I am sure in my case it was a contact problem in the power button. Cleaning and pressing it again and again while measuring the continuity went right. :-)


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July 7, 2014 2:49:10 AM

Guyz,

I too had the same problem with my D550CA of 5 months, I just examined but it shows trick on me to findout a pattern of how to goes off. Some time it works fine,and sometimes it goes off. Last day I ran into service center and gave it. They told its not about battery in my case becuase even when I was charging it got off. So they told me they will refix motherboard items and clean,then will check. If it still goes off they will replace motherboard. Hope this helps everyone.

Thanks,
Prasool
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July 15, 2014 4:53:19 AM

Guyz ,
Got a solution for this.

Motherboard Refixing will solve your issue. If not a battery problem.

I got it corrected. Get it corrected from authorized Asus centre.

Thanks,
Prasool
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August 25, 2014 11:28:27 AM

jessicah said:
I just got my computer about 10 months ago and about 2 months ago it shut off randomly. I didn't get it looked at because it said it was doing updates so I thought that was why. Now it shuts off all the time. I've had it looked at by geek squad and the said it seemed fine to them but then just today it shut off again after I had it on for about 10 minutes. Does anyone have any idea what could be wrong?


I have the same problem. Got my ASUS notebook in March 2014. I noticed it seems to shut off when I pick it up. It seems like if I pick it up slow it won't shut off. If I'm in hurry and pick it up fast it is more likely to shut off. Not always the case but it seems to help going slower. At first I thought I was accidentally touching a button or it was going to sleep. I have it set to never turn off and am not touching anything but the edges when I pick it up. I know that's not a fix but hope it helps.
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August 25, 2014 11:43:28 AM

testuser123 said:
Guyz ,
Got a solution for this.

Motherboard Refixing will solve your issue. If not a battery problem.

I got it corrected. Get it corrected from authorized Asus centre.

Thanks,
Prasool


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August 25, 2014 11:45:00 AM

I'm assuming that is covered under the manufacture warranty.
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August 29, 2014 7:41:49 PM

jessicah said:
Cons29 said:
probably a temperature issue. Have it cleaned


I have it on a cooling pad. Do you think that would need cleaned too? Because I just had it cleaned on Saturday.


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September 1, 2014 3:51:10 PM

Has anybody been doing work on the computer? As in using Word and or Powerpoint, and has had their ASUS shut off, was your work still there once the computer rebooted? Because im a student and i use my laptop to write papers, i can't be doing work for three hours and just lose everything ive been working on. Has anybody encountered this situation and could tell me if the work is save or not, thanks!
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September 2, 2014 2:35:59 PM

Daniel Gagnon said:
Has anybody been doing work on the computer? As in using Word and or Powerpoint, and has had their ASUS shut off, was your work still there once the computer rebooted? Because im a student and i use my laptop to write papers, i can't be doing work for three hours and just lose everything ive been working on. Has anybody encountered this situation and could tell me if the work is save or not, thanks!


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October 12, 2014 3:46:28 PM

Can't guarantee this will work for you, Go to your brand's support page and download the latest drivers. Don't assume that update software updated them. Go right down the list, starting with the bios. Be careful and follow the instructions exactly. You don't want to brick your laptop. Update the entire list. Good luck!

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October 13, 2014 12:35:28 AM

dylan772 said:
Can't guarantee this will work for you, Go to your brand's support page and download the latest drivers. Don't assume that update software updated them. Go right down the list, starting with the bios. Be careful and follow the instructions exactly. You don't want to brick your laptop. Update the entire list. Good luck!



Did all that - had 15months of continual problems with my Asus computer - In the end Asus gave me an RMA for a full refund - just unfortunate that I had used a $250 voucher that goodguys refused to refund.
So I went all out and bought a Lenovo - had it for 2 months now - and WOW!!!! No problems - can't believe Asus gave me sooooo much grief for 15months!
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October 22, 2014 3:26:58 PM

Babynomad said:
dylan772 said:
Can't guarantee this will work for you, Go to your brand's support page and download the latest drivers. Don't assume that update software updated them. Go right down the list, starting with the bios. Be careful and follow the instructions exactly. You don't want to brick your laptop. Update the entire list. Good luck!



Did all that - had 15months of continual problems with my Asus computer - In the end Asus gave me an RMA for a full refund - just unfortunate that I had used a $250 voucher that goodguys refused to refund.
So I went all out and bought a Lenovo - had it for 2 months now - and WOW!!!! No problems - can't believe Asus gave me sooooo much grief for 15months!


i dont know why the hell this lets me only quote your answer but to hell with it.

i have ASUS k53SV, its been like 3 years now. i have it on a nice cooling pad and cleaned inside recently, thermopaste is switched and new, everything is runnuni on stock. everything was OK until i did a major windows update. I had it turned off for a while because last time it messed some settings up and it frustrated me. So after that update it started to "pass out" just screen goes black, if i move mouse fast enough it wants my password and i can carry on. whather on battery or with Ac does not seem to affect it, temperature is Ok. Its really annoying. How can i fix that or i just roll back and live happily ever after?
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October 22, 2014 10:45:42 PM

Oskar Le said:
Babynomad said:
dylan772 said:
Can't guarantee this will work for you, Go to your brand's support page and download the latest drivers. Don't assume that update software updated them. Go right down the list, starting with the bios. Be careful and follow the instructions exactly. You don't want to brick your laptop. Update the entire list. Good luck!



Did all that - had 15months of continual problems with my Asus computer - In the end Asus gave me an RMA for a full refund - just unfortunate that I had used a $250 voucher that goodguys refused to refund.
So I went all out and bought a Lenovo - had it for 2 months now - and WOW!!!! No problems - can't believe Asus gave me sooooo much grief for 15months!


i dont know why the hell this lets me only quote your answer but to hell with it.

i have ASUS k53SV, its been like 3 years now. i have it on a nice cooling pad and cleaned inside recently, thermopaste is switched and new, everything is runnuni on stock. everything was OK until i did a major windows update. I had it turned off for a while because last time it messed some settings up and it frustrated me. So after that update it started to "pass out" just screen goes black, if i move mouse fast enough it wants my password and i can carry on. whather on battery or with Ac does not seem to affect it, temperature is Ok. Its really annoying. How can i fix that or i just roll back and live happily ever after?


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October 22, 2014 10:50:05 PM

After getting it back from service 5 times, windows was reinstalled from scratch each time.
I left it as is, factory default and I did the upgrade thing, and even upgraded from windows 8 to windows 8.1.:- always without success. In fact I had really decided it was me and my programs until the last time I got it back. Did nothing, installed nothing - not even antivirus, but still it shut down, all I was doing was playing windows solitaire for 7 minutes!
I bought a fan cooler, I checked it wasn't overheating and the motherboard had been replaced. In the end - admitted defeat and gave up.
Sorry - I don't believe anything can help :( 
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October 28, 2014 11:57:39 PM

I have had my Asus for 5 months, same exact thing happens with mine!
Shuts of with no warning randomly
It started about 3 weeks after I bought it.
Junk!
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November 2, 2014 9:53:17 AM

Daniel Gagnon said:
Has anybody been doing work on the computer? As in using Word and or Powerpoint, and has had their ASUS shut off, was your work still there once the computer rebooted? Because im a student and i use my laptop to write papers, i can't be doing work for three hours and just lose everything ive been working on. Has anybody encountered this situation and could tell me if the work is save or not, thanks!


Hi Daniel,
I have the same problem. Nevertheless, you can always recover the office files from temp files. Even if you've over write on your original file, big brother keeps a copy of everything in your PC! Just search for "~" files. Here is the solution:http://support.microsoft.com/kb/316951

However, coming back to the Asus shut down issue, mine does it too, and it's really annoying!

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November 2, 2014 9:59:20 AM

Don't badmouth just because you don't know how a use a computer don't do any basic tewta to find out the issue and just say fix it
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November 6, 2014 2:18:33 PM

I had a similar issue. I just replaced the fan (connected to the heatsink) thinking that was the problem. But it still did the same, laptop shuts off when plugged in. I checked adapter, tried disabling processor in safe mode, tried taking out the battery while plugged in - the issue was still there after checking all these stuff... Then I remembered something I saw when replacing the fan/heatsink. The thermal compound (paste), in between the processor and heatsink was almost gone. So I went and bought the paste, removed the fan/heatsink, cleaned out all the gunk on the processor using a cotton swab and alcohol (took 30mins), put a fresh new coat of thermal paste, put everything back in place - and finally, it worked! Problem solved.
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November 24, 2014 2:46:29 AM

My laptop also shut off and wont turn back on,it wasnt hot when it did so i dont think it over heated,ivr had it charging for about 10 hours next to a fan but it still wont turn on and i cant figurr out whats wrong with it
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December 11, 2014 2:34:40 PM

jessicah said:
I just got my computer about 10 months ago and about 2 months ago it shut off randomly. I didn't get it looked at because it said it was doing updates so I thought that was why. Now it shuts off all the time. I've had it looked at by geek squad and the said it seemed fine to them but then just today it shut off again after I had it on for about 10 minutes. Does anyone have any idea what could be wrong?


I know that there are many articles out there stating that Asus has remarkable reliability...but I know differently. I bought my first one, a laptop, in April 2014 and had to take it in for a motherboard failure in October. They did not have a comparable one in stock at the store and I can not miss work so I got a new Asus desk top tower. That lasted 2 weeks and would start randomly shutting down without warning in addition to other problems. I lost intricate design changes in Adobe Illustrator as a result. They replaced it with a 3rd one on November 21st and I will be taking it back in 2 days to exchange it for an HP.

So their motto, "Persistent Perfection", rings hollow for me. Beware. And their tech support is awful, fyi.

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March 27, 2015 6:45:06 PM

jessicah said:
I just got my computer about 10 months ago and about 2 months ago it shut off randomly. I didn't get it looked at because it said it was doing updates so I thought that was why. Now it shuts off all the time. I've had it looked at by geek squad and the said it seemed fine to them but then just today it shut off again after I had it on for about 10 minutes. Does anyone have any idea what could be wrong?


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April 13, 2015 5:35:40 PM

I had the same problem with an ASUS running windows7 BFIJ - it was a 1400 laptop when i bought it. It got to the point where it wasnt useful at all.

could not link it to any software or temperature, sometimes it would run for days, then other times it would shut off in the first 3 minutes. Just instant off "Pew". Black screen.

So i bought a new ASUS thinking i had a lemon... Guess what?! Same flipping problem again. This time i bought a S550C. Exact same issue. So i re-imaged it to the factory setting as per ASUS support then struggled to download and install all the windows updates.
TIP: Only download and install a couple updates at a time. I tried to do all of them, half of them 1/4 of them 1/10th of them, and it would never work.

So re-imgaged it a few times, installed one or two softwares at a time and got back to where i was. Worked OK for a couple months... then... PEW

Same flipping problem. What a peice of JUNK. Never again.
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April 18, 2015 9:17:29 PM

I had this same problem and had my laptop checked from where I bought it.
They said "dissembled the laptop and found rust on motherboard, suspected source of problem"
I've never spilled anything on the motherboard, but got the rusts.
Unfortunately, the warranty just finished just one week before I send my laptop.
I am so disappointed. should've bought other brand :( 
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May 3, 2015 4:52:55 PM

Have had the same problem and returned to Asus 3 times......replaced motherboard still does it......they say they can't find the problem..........never buy an Asus....just found he same thing happens to my son's notebook too........I will be really pissed if one day it just wont restart....obviously an Asus defect that they won't face up to!


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May 25, 2015 9:20:16 AM

jessicah said:
I just got my computer about 10 months ago and about 2 months ago it shut off randomly. I didn't get it looked at because it said it was doing updates so I thought that was why. Now it shuts off all the time. I've had it looked at by geek squad and the said it seemed fine to them but then just today it shut off again after I had it on for about 10 minutes. Does anyone have any idea what could be wrong?


The problem is the Hardrive. SSD Solid State Drives are garbage. After 2 years they start malfunctioning. Get a tech to replace the hardrive completely. My laptop is back to normal now.

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July 4, 2015 2:19:48 PM

This is more of a testimony than a solution. Ordered my Asus X550L, 15.6" laptop in Feb. 2014 at amazon.com (also listed as the seller). Just over a year later, the battery began failing; it stopped keeping the laptop powered on for at least three hours. One moment the Power Options icon in Systray would report something like 89% available and a few minutes later, it would blindside you with a complete, hard shutdown. Right now, I have it plugged in and Power Options reports 89% available and not charging. WTF?!! Instead of getting a new battery, I may switch to a Lenovo; I see many colleagues at my workplace using this brand and no one's been complaining about it.
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August 26, 2015 11:45:42 PM

Hi, came here because I'm having the same issue. But I really posted because I wanted to say that everywhere I go to check a problem with a laptop, no matter what brand it is, I always see the same: "I won't buy XXX anymore, XXX is the worst, I will switch to YYY". Then you go to YYY forum and everything you read is "I won't buy YYY anymore, YYY is the worst, I will switch to ZZZ".

You guys are irrational as fuck.
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August 27, 2015 12:43:22 AM

BTW, this solved it.

Quote:
Well if it is, it is internal heat and not exposure heat. I bought this to game online and it is not fun when it just goes kaput. Someone mentioned removing the battery and holding down the power button for 30 seconds. I assume this discharges any errant electrons that might be pulling a gremlin on it. Who knows. I do know I will not buy another ASUS.


And I had a serious problems with 3 lenovos in a row, the first of them taking 8 months and three travels to manufacturer to be refunded, because they just didnt solved it and didnt want to change it for a new or refurbished one. The other two went in and out of my house in less than a week so I got them refunded by the very store, not lenovo itself.

One Acer long ago smelled like hell itself from day 0 and another one took 3 weeks to break it's power system (not the battery, but the mobo). One familiar gone thru lots of shit with a high end, expensive as a palace, Sony Vaio for more than a year.

One ASRock mobo on desktop took 6 years to fry, one Gigabyte mobo took 2 months. One Asus mobo lived 4 years and another one fried in less than 6 months.

Long story short: Electronics fail. Chose the manufacturer with the best and faster technical support and the most responsive team.
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October 24, 2015 3:14:04 AM

clousclavos said:
I had this problem over the past month. My laptop would shut off over ad over again. Temps looked good, hooked up to AC, etc. I looked up every solution that I could thought possible, corrupt OS, missing reg files, etc. I finally removed the battery and ran the unit off of AC alone. My laptop has not intermittently shut down over the past two days. I plan on contacting ASUS but will probably end up replacing the battery. I will update the post with a new battery.


what is the current update about your laptop? I am having the same problem. Please share and let me know if the problem has been resolved.

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November 13, 2015 11:52:24 AM

I have a Asus desktop since July, 15. Within 2 months I had the hard drive replaced 4 times and NOW the pc shuts down without warning.
I'm now going to take it back to PC World for a refund. Fed up
[/quotemsg]

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November 26, 2015 2:23:05 PM

Babynomad said:
After getting it back from service 5 times, windows was reinstalled from scratch each time.
I left it as is, factory default and I did the upgrade thing, and even upgraded from windows 8 to windows 8.1.:- always without success. In fact I had really decided it was me and my programs until the last time I got it back. Did nothing, installed nothing - not even antivirus, but still it shut down, all I was doing was playing windows solitaire for 7 minutes!
I bought a fan cooler, I checked it wasn't overheating and the motherboard had been replaced. In the end - admitted defeat and gave up.
Sorry - I don't believe anything can help :( 


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November 26, 2015 2:30:24 PM

Hi, I had a similar problem with my Asus laptop R501V, randomly shutting down and restarting, long story short, one day I removed one of the two 8gig memory modules and bingo, it has operated without problem for 8 days. I hope this fix works for some of the people on this forum
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February 15, 2016 6:06:50 AM

I have had this issue with every laptop I have owned and spent many hours trying to find a solution to this problem.I have changed brands every time I bought a new laptop because of this, but the problem always occurs and slowly gets worse over time. I eventually found a solution on my previous machine...

I changed from Acer to Sony Vaio and I now own an Asus which had its second sudden power off shutdown lastnight, first one a few weeks after purchase in september. I am a gamer and all my laptops are bought specifically for gaming with as good as spec as I can afford. My Asus is still under guarantee but I wont let run of the mill tech monkeys anywhere near it, thats just me.

(I cant use a desktop pc at home as I run mainly on solar battery power from a good sinewave inverter and modern gaming desktops need too much juice for that. Before anyone asks I have the problem on grid or inverter power it doesnt make any difference.)

Anyway I have some knowledge of pc tech so when my Sony Vaio started to shutdown all the time, a few years ago (and about 2 years after purchase), I checked all the usual suspects i.e

- Always kept fan clean and used a good laptop cooler - temps were always the best i could get them
- All that re seating stuff
- Checked HDD was never any errors
- Memcheck no errors
- Remove battery and/or RAM banks - problem was the same
- Full system reboot to factory spec and everything inbetween - problem was the same
- Power supply output - normal function but tried a new one anyway - problem was the same
- Nvdia graphics card tried all the different gfx drivers I could find - problem was the same

and anything else you can think of ... audio drivers, bios, etc.
Always the same error in windows event log i.e Error ID 41 - critical shutdown - MW kernel power.

It occured to me that the problem nearly always occured when my graphics card was running at max performance level. Eventually the machine would turn itself off almost immediately after loading up a game, and it was any game that i had on my HDD at the time.

I reduced the processor max to 80% and downclocked my gfx card (NVIDIA 425m) 1 notch using Nvidia Inspector. This was mostly successful so i took my card down 2 notches and after that I ran problem free for at least a year until I upgraded to a new laptop. I put the processor max back to 100% and that was always ok.

So for me anyway it was always problem with the graphics card, my games didnt seem to suffer from a slight downclock of the card.

Im just hoping that this is gonna work on my Asus because I really dont want to send it in.

BUT does anyone know why this happens, are gaming laptops just that bit too close to the limit with power requirements ? Is it specific to NVIDIA as all my laptops have had that in common, or does it happen with Radeon equipped laptops aswell ?

Hope this helps someone.



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March 28, 2016 2:26:53 PM

My mother-in-law cannot upgrade her Asus X59GL to Windows 10. The laptop just shuts down when the installation is between 2-10% done (copying files).
Running in Windows 7 and just idling, shows temperatures around 65-70c (100c is max). And this is with the CPU-clock being throttled up/down according to demand.

Reason: Once Win10 is installing or you go to BIOS settings (F2 during boot) the CPU is not throttled and temperature gets to the maximum limit, and the computer shuts down.

Solution: Since the computer is 5-6 years old, i reckoned that vacuuming the fan-exit and other "breathing holes" on the bottom side would help the issue. But, that is not enough. I took the big plate of the bottom and removed the fan. As you can see from the picture the heatsink is almost completely blocked by dust. I cleaned this out and also gently cleaned the fanblades with a brush.
This solved the issue, and the overheating problem is not anymore.
This just goes to show, that periodically maintenance of the internals are vital on some laptops to keep them running cool. http://imgur.com/v68zVP9
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